ReScore Reviews™ (16)

ReScore
Overall Rating 4.5000031/5Overall Rating 4.5000031/5Overall Rating 4.5000031/5Overall Rating 4.5000031/5rating 4.5000031
Original
Overall Rating 1.875/5rating 1.875rating 1.875rating 1.875rating 1.875
91% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Mario C. on 12/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Tardiness, is not a good thing
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/15/2017 03:26 AM
Thomas P. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast friendly service"
Great service friendly people
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/14/2017 09:11 PM
Ken N. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Friendy and professional services at competitive prices.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 12/07/2017
Service Type: Maintenance
Review Created: 12/14/2017 04:40 PM
Angela L. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent"
For good or for worse they are consistent
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/13/2017 11:06 AM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 12/13/2017

Angela, 
    Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Excellent customer service
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/13/2017 06:33 AM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 12/13/2017

Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
David C. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"last visit"
everything was good. also done in a timely manner
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/12/2017 05:47 PM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 12/13/2017

David, 
    Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Paul G. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Efficient Service"
The diagnosis of the problem was quick, they put me in a loaner and I was out and on my way. When car was ready, I received my call, I walked in and and was taken care of immediately and was back on the road.
I really appreciate the the fact that I did not have to loose valuable time waiting to have my car serviced. THANK YOU!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 12/07/2017
Service Type: Repair
Review Created: 12/12/2017 08:00 AM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 12/12/2017

Paul, 
   Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Raul A. on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Mr"
Good services
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/11/2017 07:54 AM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 12/11/2017

Raul, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
James G. on 12/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Scheduled appointment easily. Minimum wait time. Second service for my car. The service staff are wonderful.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/05/2017
Service Type: Repair
Review Created: 12/08/2017 05:51 AM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 12/08/2017

James, 
    Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 12/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
I was pleasantly surprised at Hyundai dealership. Although it was late in the afternoon, the customer service reps were cheerful and professional. I had to get a tire replaced. The sales rep checked on the price of a tire and I was able to get a new tire in less than 30 minutes.
I appreciate this prompt service after a long day at work!
I would recommend this dealership to my friends!

Sincerley,

Marsha Roland
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 12/04/2017
Service Type: Maintenance
Review Created: 12/06/2017 11:18 AM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 12/07/2017

Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love this place!"
Comfortable atmosphere in the waiting room. I love having access to the TV's remote and bottle water. I LOVE my HYUNDAI SONATA and its employees whom are always so courteous.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/28/2017
Service Type: Repair
Review Created: 11/30/2017 11:38 AM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/30/2017

Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
LINDA L. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service Manager"
The service manager at Baytown Hyundai was able to single handedly turn my view of Hyundai around after a couple of very unpleasant service visits at the Humble Hyundai where we purchased my vehicle. I’ll never do business with Humble Hyundai again, but if l choose to drive another Hyundai then I’ll definitely get it from Baytown.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/27/2017
Service Type: Maintenance
Review Created: 11/29/2017 05:40 PM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/30/2017

Linda, 
   Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Elaine H. on 11/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elaine H"
This place is the best dealership with the greatest service department. They really care and look out for you. They go out of their way to make the experience enjoyable and you look forward to your next visit.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 11/29/2017 12:08 PM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/30/2017

Elaine, 
    Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Bessie C. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change and fix the issue with battery"
The wonderful down-to-earth lady at the service desk she's always so pleasant nice and sweet she always explain things to me without making me feel inferior.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/25/2017
Service Type: Maintenance
Review Created: 11/28/2017 08:20 PM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/29/2017

Bessie, 
     Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Carol H. on 11/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people that work there."
I have been buying and using the service department since 2010...and I still go there. It’s the people that make the dealership!!!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/25/2017
Service Type: Repair
Review Created: 11/28/2017 06:18 PM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/29/2017

Carol, 
    Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Susan S. on 11/27/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I am not here to sell your cars"
I wouldn't recommend the location, the car has been great to date.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/21/2017
Service Type: Repair
Review Created: 11/27/2017 09:07 AM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/28/2017

Susan, 
    Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Sammy B. on 11/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The initial sale is ok"
I think the salesperson shouldn't talk so fast.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/26/2017 08:26 PM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/27/2017

Sammy,
    Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
James C. on 11/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Excellent
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/16/2017
Service Type: Repair
Review Created: 11/25/2017 05:47 PM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/27/2017

James, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Karen G. on 11/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer oriented "
My service advisor, Amina Bhatti, thoroughly explained all work being done on my vehicle. And she kept me informed of the progress of the work.
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 11/22/2017
Service Type: Repair
Review Created: 11/24/2017 03:57 PM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/27/2017

Karen, 
    Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Paul H. on 11/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Service was good and done in a timely manner.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 11/21/2017
Service Type: Maintenance
Review Created: 11/23/2017 07:19 PM
Tim S., Fixed Ops Director at Baytown Hyundai responded on 11/24/2017

Paul, 
    Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
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