Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6

842 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.6086965/5Overall Rating 4.6086965/5Overall Rating 4.6086965/5Overall Rating 4.6086965/5rating 4.6086965
Original
Overall Rating 1.95652/5rating 1.95652rating 1.95652rating 1.95652rating 1.95652
92% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


KL
Kimberly L.
Highlands, TX
2015 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Greatly IMPROVED
Greatly improved service

JR
Jose R.
Houston, TX
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Awesome
for this being my first time to Baytown Hyundai service was fast and Service Advisor Chris Garces was a professional in what he does.

PD
Patricia D.
Dayton, TX
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Recall and Service
Clean facility, staff courteous and friendly. Very timely with my appointment.

AC
Allen C.
Highlands, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Quick service
Had several issues addressed and was surprised how quickly it was completed. In a good way. Great job.

Verified Customer
Houston, TX
2014 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Review
Took care of my car and fixed it

Verified Customer
Liberty, TX
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Great Service
Always a good experience

SF
Stacy F.
Highlands, TX
2018 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Friendliness
I will allways come back here. Even for my 3rd car never had a problem or issue

DP
Deborah P.
Channelview, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Debbie's Review
Lee Ehrlich was very pleasant. Keep up informed at the various steps. Told us about upcoming items we need to take care of.

BP
Bruce P.
Nederland, TX
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2018 Category: Service
Service
Service was timely but they were not able to answer a question I had about my new vehicle

SM
Susan M.
Dickinson, TX
2018 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Good service, loooooooong wait
The service writer was friendly and knowledgeable, but the total time was over 2 hours for a simple oil change.

DC
Delecia C.
Houston, TX
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Love this dealership ❤️
People oriented with great customer service!

SM
Sandra M.
Dayton, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Service
Excellent

RG
Richard G.
League City, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
The service department promised and delivered what I was told.
Overall, a good experience with the service.

Verified Customer
Mont Belvieu, TX
2019 Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/11/2018 Category: Service
Service Time Needs Improvement
A typical oil change takes 20-30 minutes at any service department we typically go to. This took over an hour to complete.
TIM S., Fixed Ops Director from Baytown Hyundai responded on 10/11/2018

Tim Shipe
Fixed Ops Director
832-446-4021
LEE E., Service Manager from Baytown Hyundai responded on 10/11/2018

My name is Lee Ehrlich I'm the service manager at Baytown Hyundai. 
 Could you please call me at 8324218757. Your feedback and opinions are very important to us.

MV
Marla V.
Bentley, LA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Courteous fast service
Gentleman that helped me was professional and efficient ,also friendly . The service was expedited quickly . No complaints

SC
Sylvia C.
Houston, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Great service
The service department personal are very thorough and pleasant.

EM
Elmila M.
Houston, TX
2016 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2018 Category: Service
Good service
The service was good and I didn't have to wait all day. Was finished in time for lunch.

TM
Tremaine M.
Houston, TX
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Cool
Nice work

MR
Mary R.
Baytown, TX
2007 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Friendly and easy to work with.
Easy to discuss expenses and scheduling for work to be done.

Verified Customer
Baytown, TX
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Great service!
They changed oil, balanced and rotated tires and did a recall...I was back on the road in under an hour.