Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

146 Reviews

97% Would Recommend
Latest Review 1 day ago

Reviews


BH
Bargina H.
Illinois
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Bargina said the staff did everything right.
This review was collected via phone interview by Customer Research Inc.

KM
Kim M.
Naperville, IL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
Honest and Trustworthy
I highly recommend Becker. They are always honest and professional and have never let us down.

MD
Mary D.
Naperville, IL
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Mary said it was great customer service.
This review was collected via phone interview by Customer Research Inc.

CS
Charles S.
Naperville, IL
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Saved me money
I have a 2007 foreign-made auto with a mileage of 150k. Becker has saved me money on more than one occasion. This past week my Check Engine light went on, and I used my OBD scanner which provided the code PO101, which means a issue with mass air sensor or circuits.

Becker captured the same code and determine it was the actual mass air sensor.

---- Becker saved me money by cleaning up the current sensor, testing it, and determined that the cleaned mfa was providing a measurement close to a new mfa so did not replace it. Saved me over $300. I checked the price. ---

NS
Nathan S.
Naperville, IL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Nathan said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

RM
Ron M.
Naperville, IL
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Ron said the work happened very quickly. The staff did their work faster than they said it was going to be done.
This review was collected via phone interview by Customer Research Inc.

MB
Melissa B.
Plainfield, IL
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Melissa said the pricing was a little high for labor. The staff knew what they were doing and were easy to talk to.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Naperville, IL
Toyota Corolla
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2018
Very Pleased
I find Becker Service Center to be of high quality and honest. Not only do they do their work well, but also tell me when I don't need something done. They cost a bit more than other service organizations, but it's worth it.

TO
Thomas O.
Naperville, IL
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Thomas said that the facility provides service in a timely manner, gives accurate diagnoses and does good quality work.
This review was collected via phone interview by Customer Research Inc.

AS
Arthur S.
Naperville, IL
Buick Lucerne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Dorota. She said the employees are doing a really good job, they make time for her and they do what they need to do with her vehicle. She's been a customer for a long time.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Naperville, IL
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jeff said nothing was wrong with his service. He had no complaints.
This review was collected via phone interview by Customer Research Inc.

ZM
Zach M.
Naperville, IL
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Zach said the facility did a great job on his behalf.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Naperville, IL
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Spoke with Katherine. She said the employees were easy to work with, they communicated well, and they were fast.
This review was collected via phone interview by Customer Research Inc.

VG
Vince G.
Naperville, IL
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Vince said the prices were fair, the service was timely and the staff kept him informed.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Wheaton, IL
Mercedes-Benz GLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Spoke with Bill's daughter. She said this business squeezed him in when they were busy. They did a great job.
This review was collected via phone interview by Customer Research Inc.

JS
Jerry S.
Naperville, IL
Oldsmobile Alero
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
A Customer for Over 30 Years
The knowledge, competence & honesty of the folks @ Becker make this the place I go to insure that my car is reliable & safe.

JM
John M.
Naperville, IL
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Spoke with Joan. She said she had no complaints and the staff got her in when she wanted them to. She said they did what she wanted them to do.
This review was collected via phone interview by Customer Research Inc.

KF
Karen F.
Bolingbrook, IL
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Karen said that she has been going to the facility for a very long time.
This review was collected via phone interview by Customer Research Inc.

JL
Jeffrey L.
Naperville, IL
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Friendly Courteous detailed explanation of repairs complete on time
See Review

DK
Dave K.
Naperville, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Consistent quality and friendly service
I have been a customer for over 15 years and have used Becker for six of my cars. The work always meets or exceeds my expectations. Reliable, prompt service every time.

Displaying Review 1 - 20 of 146 in total