Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 338 Reviews )

98% Would Recommend
Latest Review 3 days ago

Reviews


DM
Dan M.
Naperville, IL
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Routine Service
Great job as always and much less that what the dealership would have charged.

CC
Carol C.
Naperville, IL
Buick Envision
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019
Honest and reliable
We’ve been going to Becker’s for years and feel confident with their service recommendations. Polite and professional auto mechanic experts.

GB
Gary B.
Bolingbrook, IL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2019
Brake service
Becker provided excellent service when I had my brakes replaced. They do not overcharge you. They will inform you if your vehicle needs a specific service unlike other places where they bundle everything. Highly reliable!!!

Verified Customer
Naperville, IL
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019
Oil change
All friendly, and explains every well

BB
Brad B.
Naperville, IL
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019
tire purchase
this shop is anxious to please. the customers needs are the priority

CC
Carolyn C.
Naperville, IL
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Friendly and professional
This is a very professional company with friendly staff. Love working with them

JH
John H.
Naperville, IL
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
Great service
They were very thorough and knowledgeable. The car was ready when promised .

JA
Jim A.
Naperville, IL
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019 Category: Service
Jim said that they did the work they were supposed to do. They kept him updated on what was going on. They have excellent communication. He added he is very impressed with Sam's personal service.
This review was collected via phone interview by Customer Research Inc.

JE
Jon E.
Naperville, IL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Jon said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
Naperville, IL
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
GREAT CUSTOMER SERVICE
WE HAVE TRUSTED OUR CAR TO THEM FOR SEVERAL YEARS NOW. WE ALWAYS KNOW THAT THEY ARE BEING HONEST .

CE
Carol E.
Naperville, IL
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019
Great service, done with integrity
I have been bringing my car to Becker for many years. I can always trust them to deal with any issue my car may be experiencing, while at the same time I can trust them to tell me which issues need to be addressed immediately and which issues can be safely deferred or ignored.

They have started implementing a very helpful new system which texts a customer a checklist of issues with the car, complete with actual photos of the car, rated according to urgency. It is very informative and helps the customer to understand exactly what is going on with the vehicle.

Verified Customer
Naperville, IL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019
Great communication. Great service.
I trust what I am told needs done. The repairs are done well. The car is returned when promised.

ND
Nicole D.
Romeoville, IL
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Nicole said the service was done in a timely, efficient manner and answered any of her questions.
This review was collected via phone interview by Customer Research Inc.

JE
Jay E.
Champaign, IL
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019
Routine Maintenance
In and out within an hour. Great service and price. The folks here are very professional and do a great job.

KH
Kim H.
Naperville, IL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Kim said the staff was customer focused. She could trust them. They had good service.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Naperville, IL
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019
Lexus350
great service without an appointment

JP
John P.
Naperville, IL
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2019
they are very professional
you also can trust the work that is done on your car

MD
Mary D.
Naperville, IL
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019
Customer Service
Becker handled our issue very well, and in addition were proactive in having a follow up with us. They are just easy to work with.

PO
Peter O.
Naperville, IL
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019
Always great!
Becker always provides me with the help I need!! They explain me the needed maintenance for now and in the future, without making me feel like I need to do everything right away. Speedy and thorough!

Verified Customer
Aurora, IL
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019
Service
Great job!!!!

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