Thomas O. M.
Great work at fair price
Mark H. from Becker Service Center responded on 10/16/2018
I find Becker Service Center to be of high quality and honest. Not only do they do their work well, but also tell me when I don't need something done. They cost a bit more than other service organizations, but it's worth it.
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them
Didn't fix the problem
Had them check for squeak in engine. Said they took care of it but the problem still persists
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