Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

1095 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


MM
Martin M.
Smyrna, TN
Nissan Murano
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/03/2018 Category: Service
Martin said the business did 1 or 2 things. He paid over $2000 to replace some parts, but the problem he originally brought the vehicle in for is still there. For this reason, he would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

JB
JAMES B.
Smyrna, TN
Toyota Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/27/2018
I hate leaving negative reviews.
Everyone makes mistakes. This business has a lot of good reviews and probably normally does a great job but my experience was not great. I'm not gonna go into details or dog this place but I found the issue on my own and what I was told the problem was it was not by a long shot. Everyone was extremely nice though and even gave me a ride home when I dropped my vehicle off.

CP
Charles P.
Murfreesboro, TN
Kia Sorento
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/16/2017 Category: Service
Charles said he felt like he was being pushed into paying for something he did not need. They were trying to get him to buy a compressor and a condenser. Since he did not purchase the parts, they would not service his vehicle. He had already paid for the diagnostic.
This review was collected via phone interview by Customer Research Inc.

BG
BRIAN G.
Smyrna, TN
Mazda 3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/31/2017
Car Service
I took my car in to resolve a transmission issue. I explained to the representative what the issue was prior to leaving the car in the shop.He expressed that the problem will get resolved. Upon completing the service on vehicle, he told me to drive the vehicle for a year since a new slave cylinder and clutch was put in. Upon arriving at the dealership, I test drove the vehicle but didn't solve the problem. The representative advised to just drive it for 2 years and it would eventually wear off. Even though the problem wasn't fixed, the representative tried to charge me over 900 hundred dollars. I will not recommend this place to do repairs, shady business practice. Also, the shop that he referred doesn't even replace transmission for manuals.

RN
RAYMOND N.
Smyrna, TN
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/23/2016
Not satisfied
I picked up my vehicle just before closing time on Wednesday evening 12/21/16...

Before I got to the end of the road my car stalled which was why I brought it in for servicing...

I drove it back immediately and my car stalled again as I put it in park. I told the gentleman that the issue is still ongoing at which time the gentleman drove my car for a brief couple of minutes and said that it seems to be running fine... He was correct, it did run fine for the short amount of time that he drove the vehicle...

The other gentleman told me that the problem was most likely the ignition starter switch and that the car electronics probably thinks that the key is in the off position....

After making it home that evening which took me about 40 minutes even though I live about 15 minutes away I parked my vehicle.

The following morning I called a lock and key professional to see if he could fix the ignition which I assured me that the only way the ignition would stop is if I physically turned off the key.

Needless to say, my vehicle is still parked and not working...

On a positive note, I understand that sometimes vehicles seem to be repaired and I feel that Bennet's automotive is employed with very honest fully qualified mechanics and they are very nice people. I also feel that they honestly thought that my vehicle was repaired, unfortunately however, I would be dishonest if I were to rate them above a two... I give them two stars for cordiality...

I can't in clear conscience recommend them to friends as of this time.

JM
JOHN M.
Smyrna, TN
Nissan Altima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/23/2016
800 dollars for front and rear brakes!!!!!
Extremely over priced!!! I have taken my car here for several years will not return due to the pricing of this repair

JB
JASON B.
Smyrna, TN
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2015
negligence
Though I appriciate how fast we recieved our vehicle back I was disappointed when I had to take time out of my wifes and my day to bring the car back to the shop do to negligence of the mechanic for leaving a pair of vice grips clamped to fuel hose causing gas to not be able to be pumped into the car. Not sure if this could or has caused any other damage but was offered nothing more than a sorry when he realized what he had done as soon as we pulled into the parking lot.

KW
KEVIN W.
Smyrna, TN
Ford Econoline
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2015
average
my experience was the amount of money i spent on repairs -- i think my truck should be performing better -- after driving it for a week it seems to be sluggish like it has no power -- fuel mileage doesnt seem any better -- after spending 1000.00 dollars im not completely satisfied-- i was hoping to have found the last mechanic shop i would ever need.
Jim B. from Bennett's Automotive responded on 06/26/2015

Kevin,Sorry to hear you are disappointed,when dropping van off your request was to pass emmission,the check engine light was on and engine had a misfire.The diagnosis was done,estimate given and work performed.When vehicle was delivered these problems were corrected.If you would like I would be glad to reinspect your van.Remember though,you do have a 2000 Ford E250 box truck,loaded with plumbing equipment,a V6 engine and over 200k on the odometer.