Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

3118 Reviews

ReScore Reviews™ (81)

ReScore
Overall Rating 4.6419722/5Overall Rating 4.6419722/5Overall Rating 4.6419722/5Overall Rating 4.6419722/5rating 4.6419722
Original
Overall Rating 2.1604905/5Overall Rating 2.1604905/5rating 2.1604905rating 2.1604905rating 2.1604905
96% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


Verified Customer
Madison, AL
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Good and trusted servce
I don't worry about being charged for something that does not need to be done on my Hyundai. My Hyundai is one of the best new vehicles I have ever owned!

Will definitely recommend both Hyundai and Bentley Hyundai.
CARY F., Service Manager from Bentley Hyundai responded on 01/16/2019

Hi,

Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval. Thank you again.

 Cary


BB
Barry B.
Owens Cross Roads, AL
2013 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Friendly, helpful, personal service
Fast service
CARY F., Service Manager from Bentley Hyundai responded on 01/16/2019

Hi Barry,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 Cary


SC
Sharon C.
Harvest, AL
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
The staff
The staff!😁 Thanks Lori, Stephanie, the guys who greet me from the start and the young man who washed my car on my last visit. They always make me feel like family and are always willing to go above and beyond! Thanks my Bentley
Family! 😁😁😁😁
CARY F., Service Manager from Bentley Hyundai responded on 01/16/2019

Hi Sharon,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

 Thanks Again,

Cary


DW
Dianne W.
Hartselle, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great customer service
Lori Wangenstein is the service representative we deal with and always feels that she does a thorough job to look out for our best interest.
CARY F., Service Manager from Bentley Hyundai responded on 01/15/2019

Hi Dianne,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


ET
Eugene T.
Athens, AL
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Good personnel and service
Easy to make a convenient appointment and service group works hard to address any concerns about vehicle. Tell sales staff to chill out and not try to force a sale to people just there for service!
CARY F., Service Manager from Bentley Hyundai responded on 01/15/2019

Hi Eugene,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.


Sorry about the salespeople.


Cary


Verified Customer
Huntsville, AL
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Satisfaction
The service representatives are superb. Stephanie makes me at home and I have confidence in her to do right thing. Lori has also be a great asset through the years.
CARY F., Service Manager from Bentley Hyundai responded on 01/15/2019

Hi,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 Cary

 


KH
Kim H.
Athens, AL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service
I’ve always received great service at Bently a Hyundai. The staff is also very friendly.
CARY F., Service Manager from Bentley Hyundai responded on 01/15/2019

Hi Kim,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 Cary


BS
Barry S.
Huntsville, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
people
go Bentley
CARY F., Service Manager from Bentley Hyundai responded on 01/15/2019

Hi Barry,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 Cary


MH
Matthew H.
Huntsville, AL
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great Service
The staff is always friendly and they always get me in and out quickly.
CARY F., Service Manager from Bentley Hyundai responded on 01/15/2019

Hi Matt,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


JP
James P.
Huntsville, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Good service from good people
Lori and the service staff got my car's scheduled maintenance set for servicing the next day, and then completed that servicing as scheduled while their courtesy shuttle gave us a ride to lunch and back. They were friendly, efficient, explained everything, and came through as promised.
CARY F., Service Manager from Bentley Hyundai responded on 01/15/2019

Hi James,

Thank you for taking the time to give us such a nice review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval. Thank you again.

Cary


AC
Atanya C.
Athens, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Service appointment
Great service. Quick and easy.
CARY F., Service Manager from Bentley Hyundai responded on 01/15/2019

Hi Atanya,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

 Thanks Again,

Cary


JS
Jay S.
Madison, AL
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2019 Category: Service
Spare tire purchase
Service was great.

I do wish Hyundai would just provide a spare tire and jack rather than having owners have to spend ~ $300 to purchase the spare and kit
CARY F., Service Manager from Bentley Hyundai responded on 01/14/2019

Hi, Jay,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

 Cary


Verified Customer
Meridianville, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
repair work
When by dealership,told service writer about problem.She told me to bring car in,they would check it out.Call later ,said they found the problem, fix it and called to say come pick it up.
CARY F., Service Manager from Bentley Hyundai responded on 01/14/2019

Hi,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

 Thanks Again,

Cary


JB
Joshua B.
Huntsville, AL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great Service
Great Service!
CARY F., Service Manager from Bentley Hyundai responded on 01/14/2019

Hi Joshua,

Thank you for allowing us the opportunity to earn your business. We appreciate your time and loyalty. Enjoy your Hyundai and we’ll see you for your next service.

 Thanks Again,

Cary


BD
Brendon D.
Gurley, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Servicing lour Hyundais
Lori has always been a great service representative for us. She helps us get the vehicles in on time and she has always followed up with a phone call to inform us of the progress.
CARY F., Service Manager from Bentley Hyundai responded on 01/14/2019

Hi Brendon,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 Cary

 


JW
John W.
Toney, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
In and out!
Oil change, tire mounted and balanced, and out the door on a Saturday morning. Smooth as silk.
CARY F., Service Manager from Bentley Hyundai responded on 01/14/2019

Hi John,

Thank you for taking the time to give us such a nice review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval. Thank you again.

Cary


MR
Michael R.
Huntsville, AL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Good service visit
The service visit was easy and efficient. Got the job done in a timely manner.
CARY F., Service Manager from Bentley Hyundai responded on 01/14/2019

Hi Michael,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

Thanks Again,

Cary


TM
Tammy M.
Huntsville, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Friendly staff
My advisor was Lori and she always makes sure I’m taken care of. Thanks for the great service.
CARY F., Service Manager from Bentley Hyundai responded on 01/14/2019

Hi Tammy,

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 Cary


HW
Halea W.
Union Grove, AL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Excellent Service
Took my Sonata in for its scheduled oil change and service and as usual the experience was excellent. Everyone at Bentley is always very nice and they take very good care of me.
CARY F., Service Manager from Bentley Hyundai responded on 01/14/2019

Hi Halea,

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

 Thanks Again,

Cary


Verified Customer
Fayetteville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
Warranty work
Went in for warranty work and work was done in 2 hrs. Saved me from having to do it myself. Can’t beat the Hyundai warranty.
CARY F., Service Manager from Bentley Hyundai responded on 01/14/2019

Hi,

Thank you for taking the time to give us this review. We are truly sorry we did not provide a 5 Star experience. We will work harder to earn that next time! Thank you for your business!

 Cary