Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

2889 Reviews

ReScore Reviews™ (75)

ReScore
Overall Rating 4.61333/5Overall Rating 4.61333/5Overall Rating 4.61333/5Overall Rating 4.61333/5rating 4.61333
Original
Overall Rating 2.1333299/5Overall Rating 2.1333299/5rating 2.1333299rating 2.1333299rating 2.1333299
96% Would Recommend
100% Business Response
Latest Review about 11 hours ago

Reviews


CC
Caden C.
Huntsville, AL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Amazing dealership
Make sure to visit Danny if you are looking for a new Hyundai or Genesis. Cary Floyd runs one of the best service departments I have ever had the pleasure of using. I will be using this dealership for an upcoming purchase.
CARY F., Service Manager from Bentley Hyundai responded on 10/19/2018

Caden, Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval. Thank you again.

 

 


Verified Customer
Madison, AL
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Service
I like the service at Bentley Hyundai.
CARY F., Service Manager from Bentley Hyundai responded on 10/19/2018

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.


KD
Krystal D.
Athens, AL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Stephanie Bingham
Stephanie is and always will be why I come to Hyundai. She is great with me and anyone that I send her way. Stephanie is the BEST!!!
CARY F., Service Manager from Bentley Hyundai responded on 10/19/2018

Krystal, Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 


WS
Will S.
Huntsville, AL
2018 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Great service
Excellent service as usual
CARY F., Service Manager from Bentley Hyundai responded on 10/19/2018

Will, Thank you for allowing us the opportunity to earn your business. We appreciate your time and loyalty. Enjoy your Hyundai and we’ll see you for your next service.

 

 


KC
Kimberly C.
Huntsville, AL
2009 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Better Service
All went well. Appointment time was met. So happy Stephanie is back!! She always has a wonderful attitude.
CARY F., Service Manager from Bentley Hyundai responded on 10/19/2018

Kimberly, Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

 


Verified Customer
Huntsville, AL
2012 Hyundai Genesis
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/18/2018 Category: Service
Not service oriented.
Bentley is the closest Hyundai dealer to us, but we normally go somewhere else. I always fell like they are mostly in the business of pushing things we don't really need and our latest visit was no exception. Dealer in Decatur is much more customer oriented.
CARY F., Service Manager from Bentley Hyundai responded on 10/18/2018

We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.


JM
Joyce M.
Huntsville, AL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Svc Rep
Svc Reps Lori & Stephanie actually listen to my needs & don’t dismiss those because I’m an older woman. I have been treated as stupid & don’t know my own car by past Reps, who aren’t there anymore.
CARY F., Service Manager from Bentley Hyundai responded on 10/18/2018

Joyce, Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 


JW
Jennifer W.
Huntsville, AL
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Truly exceptional!
I felt that my service consultant went the extra mile to take care of my vehicle needs. He kept me informed every step of the way during my service visit. The cost was exactly what I was quoted. My vehicle was serviced in a timely manner. Overall excellent service.
CARY F., Service Manager from Bentley Hyundai responded on 10/18/2018

Jennifer, Thank you for taking the time to give us such a wonderful review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval. Thank you again.


LS
Linda S.
Athens, AL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Friendly faces
Friendly smile's
CARY F., Service Manager from Bentley Hyundai responded on 10/18/2018

Linda, Thank you for allowing us the opportunity to earn your business. We appreciate your time and loyalty. Enjoy your Hyundai and we’ll see you for your next service.


GS
Glenda S.
Madison, AL
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Service center
Great service
CARY F., Service Manager from Bentley Hyundai responded on 10/17/2018

Glenda, Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 


TM
Tobias M.
Owens Cross Roads, AL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Quick service
Clean waiting area
CARY F., Service Manager from Bentley Hyundai responded on 10/16/2018

Tobias, Thank you for allowing us the opportunity to earn your business. We appreciate your time and loyalty. Enjoy your Hyundai and we’ll see you for your next service.


MB
Mattie B.
Huntsville, AL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Customer Service
Very professional and knowledgeable
CARY F., Service Manager from Bentley Hyundai responded on 10/16/2018

Mattie, Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

 


AR
Alberto R.
Huntsville, AL
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
The employees are amazing ... so engaging!!!!
As soon as you walk in they are incredibly helpful and wanting nothing but the best for you!!!
CARY F., Service Manager from Bentley Hyundai responded on 10/16/2018

Alberto, Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.

 


Verified Customer
Huntsville, AL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Great customer service
Chris was great! Awesome customer service. I had a recall on my car and an oil change and they had it done quickly.
CARY F., Service Manager from Bentley Hyundai responded on 10/16/2018

Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

 


Verified Customer
Falkville, AL
2013 Hyundai Santa Fe S
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/16/2018 Category: Service
Clean facility. Courteous and professional staff.
Clean facility. Courteous and professional staff.
Computers were down, but they did their best to adjust and take care of customers.
Oil Change took a bit longer than expected.
I do trust Bentley Hyundai to make sure the job is done correctly, and to Hyundai's standards.
CARY F., Service Manager from Bentley Hyundai responded on 10/16/2018

We apologize that we didn’t meet or exceed your expectations.  Thank you for taking your time to let us know. Hopefully you will give us another opportunity to earn your business.


RA
Roy A.
Huntsville, AL
2015 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Excellent Service
Excellent service
CARY F., Service Manager from Bentley Hyundai responded on 10/16/2018

Roy, Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.

 


JD
Jerold D.
Harvest, AL
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Always great service!
We went in to have a tire with a slow leak checked. We didn't have an appointment, but they were able to accomodate us. While we were waiting I asked a 4-wheel alignment; they checked their records a noted that they didn't see anything on our last visit, but they could inspect while the car was in the service bay. No issue found, no alignment necessary, and since the tire was under warranty, there would be no charge. Once again, great service with a smile and a continuing interest in us as customers. I won't even look at another service location.
CARY F., Service Manager from Bentley Hyundai responded on 10/16/2018

Jerold, Thank you for taking the time to give us such a nice review. Customer service should be easy. Just treat everyone the way you want to be treated. That is our motto. Enjoy your Hyundai. We look forward to seeing you for your next service interval. Thank you again.

 


Verified Customer
Huntsville, AL
2016 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Genesis Service Experience
Great service.
CARY F., Service Manager from Bentley Hyundai responded on 10/15/2018

Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.


CH
Cynthia H.
Madison, AL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
10
Quick and friendly service
CARY F., Service Manager from Bentley Hyundai responded on 10/15/2018

Cynthia, Thank you for taking the time to give us a 5 Star review. Customer service should be easy. Just treat everyone the way you would want to be treated. We appreciate your business and value your time. Thank you again.


JH
Jonathan H.
Huntsville, AL
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Great Service
The service is Awesome. My service technician was so nice and she went out of here way to see that everything was taken care of on my vehicle.
CARY F., Service Manager from Bentley Hyundai responded on 10/15/2018

Jonathan, Thank you for taking the time to give us this review. We value your time and appreciate your business. We will always do our best to live up to the Bentley motto,

 “We Make It Happen”.