Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

454 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


SM
Sandy M.
Santa Rosa, TX
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Great customer service
Did great job always the best highly recommend to everyone
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


EC
Efrain C.
La Feria, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Nice people!!
Efrain cavazos
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/17/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden Hyundai service team. 

Guadalupe Garcia III


MR
Misael R.
Harlingen, TX
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Good service
Good service. Incredibly ridiculous pricing. You don’t get many repeat customers by robbing them blind. $44 for an oil change? How do you justify that? I’m taking my business elsewhere and I’ll wash my own car.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/15/2018

Good morning and thank you for the great survey. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Major issue
The tech guys were able to fix a major issue and saved us money.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/05/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
San Benito, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018 Category: Service
They fixed my car! Friendly employees
Thank you!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/04/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


SE
Sharon E.
Harlingen, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Fast and efficient service.
Excellent customer experience. Always prompt. Love Bert Ogden Hyundai!!!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 09/04/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


PP
Patricia P.
Harlingen, TX
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Complete service
Whenever I bring my vehicle in for service, the staff are courteous and prompt. I'm happy with Hyundai service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III


EC
Ernestina C.
Los Fresnos, TX
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
They’ve never left me wrong
I’m never had a problem for the services that they have provided for me.....oil change, etc.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/15/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Brownsville, TX
2013 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Hyundai
Excellent service from Wally.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/10/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


CM
Cynthia M.
Harlingen, TX
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Customer Service
Wally gives awesome customer service! He always greets customers with a smile. I really enjoy dealing with Wally!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/08/2018

Good afternoon and thank you for the great survey. 

Guadalupe Garcia III


RV
Rosemary V.
Harlingen, TX
2017 Hyundai Elantra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Service at Bert Ogden is not what it used to be!
Well my experience was by far the worst experience I've ever encountered as a Hyundai (2014) owner. This dealership has Very poor communication on the service departments end. It took 3 visits to the service department and 2 different days of my vehicles air conditioning unit to stop working, in order for them to find the problem (Keep in mind, it is over 100 degrees in South Texas). There was never any accountability, no "Manager/Service Manager" to address my concerns, needs or even the service itself. I received a rental car from the local Avis and even they made the situation worse by saying, I could not keep the car for as long as my personal vehicle was in service. The General Manager wasn't even made available, nor could I leave a message ( no voicemail), no email as per Hyundai switchboard operator. I was blatantly lied to repeatedly about the whereabouts of management. I got the run around several times by the front desk receptionist. She stated the manager was with a customer, manager was out on vacation, manager left at noon, manager did not have the proper communication tools nor could they give out a direct number let alone a cell phone number. How is service ever to get better if there is no one to take responsibility for the work or lack thereof? I love my vehicle and the fact that at a time when I need my vehicle I was just swept to the side and nobody to help me. I use my vehicle for work purposes and checking on patients. The fact that I couldn't help patients in their time of need made this situation way worse. I've never been more disappointed with this brand and the staff they choose to keep at Bert Ogden Hyundai in Harlingen. I sincerely hope that at some point someone is able to rectify this situation.
Adrienne R. from Bert Ogden Hyundai responded on 08/08/2018

Hello and thank you for taking the time to fill out the survey. I am sorry you felt your experience was less than satisfactory and the Hyundai service manager will be getting in contact with you soon.


PG
Pedro G.
La Feria, TX
2014 Hyundai Accent
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/05/2018 Category: Service
Vehicle Reservations
Why have a reservation online if when you go staff doesn't even know what you are talking about.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/06/2018

Good morning and thank you for the survey, on behalf of the Bert Ogden service team. 

Guadalupe Garcia III


LR
Luis R.
Port Isabel, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Best customer service in the word
Best customer service Lupe and Wally nicest guys
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/06/2018

Good morning and thank you for the great survey, on behalf Of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
San Benito, TX
2013 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Mrs.
Excellent service!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 08/03/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


BC
Belinda C.
Brownsville, TX
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Service
Excellent and prompt service. Felt welcomed and taken care of
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/31/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Great service
When we checked in with our concern, they knew exactly what the problem was. They had it fixed in a couple of hours.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/27/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Great service
Frie ndly
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/25/2018

Good morning and thank you for the great survey.

Guadalupe Garcia III


AG
Anna G.
San Benito, TX
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Great customer service!
They took care of all my cars repairs and in less time that was estimated!
Thanks!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/25/2018

Good morning and thank you for the great survey.

Guadalupe Garcia III


NG
Noelda G.
Port Isabel, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Excellent
Lupe knows his job and always answer our questions. I will definitely return
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


ML
Michele L.
Lyford, TX
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Customer Service
The staff here is amazing and efficient !
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

 

Guadalupe Garcia III