Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

436 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


NG
Noelda G.
Port Isabel, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Excellent
Lupe knows his job and always answer our questions. I will definitely return
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


ML
Michele L.
Lyford, TX
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Customer Service
The staff here is amazing and efficient !
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/18/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

 

Guadalupe Garcia III


MA
Maria A.
Harlingen, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
That are so friendly and fast.
I always like coming to Hyundai to change the oil of my car, cuz that are so friendly and fast. They go even go Beyond themselves by washing my car every time I get service there.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/16/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


NR
Nora R.
Harlingen, TX
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Awesome service
They provide quick and friendly service.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/10/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III


Verified Customer
Monte Alto, TX
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Excellent
Great customer service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/09/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


EF
Eileen F.
Harlingen, TX
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Wally- Hyundai
Wally has to be the friendliest and most efficient service guy I’ve ever delt with. He’s honest, prompt, and you can see he cares about people. He’s always running back and forth, answering the phone and still exhibits teamwork with his coworkers. I don’t see how he does it. Great guy with a great personality.
He demonstrates these characteristics every time I go there. He needs help!!!! He’s truly an asset to Bert Odgen!!!!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/09/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Great service
Very courteous staff who work quickly and communicate well.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/09/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


DM
Donna M.
Harlingen, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Friendly and efficient
Service is done in a timely manner.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/06/2018

Good afternoon and thank you for the great survey.

Guadalupe Garcia III


MO
Maria O.
Harlingen, TX
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Mrs
This time the experience was good. The service manager attended and made sure he explained everything. He recommended what my vehicle needed.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/06/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III


JM
Joseph M.
Raymondville, TX
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Joseph Munguia
Nice waiting room and all the comforts of home.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/06/2018

Good afternoon and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Brownsville, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Regular car maintenance
Made an appointment for oil change, etc.. general car maintenance. Was out in 30 minutes. Everyone was nice and friendly.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/06/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


RG
Rodolfo G.
Harlingen, TX
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Great friendly service
Have never had a bad experience and am always satisfied with the service!!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 07/05/2018

Good morning and thank you for the great survey. 

Guadalupe Garcia III


JW
Joan W.
Harlingen, TX
2012 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2018 Category: Service
Oil change
Hospitality, courteous.
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/27/2018

Good morning and thank you for the survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III


CY
Carlos Y.
Raymondville, TX
2017 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Great Service
Great customer service and service on my vehicle was done in a timely manner. Would recommend business to others!!!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/25/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


RE
Roberto E.
Harlingen, TX
2016 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/22/2018 Category: Service
Oil Change
I addressed the fact that I had asked the same gentleman on my previous visit whether or not a tire rotation was needed. At that time he advised me that it was recommended at every other oil change. That was the extent of the conversation. At the previous dealership they would check the history and advice either way. I was shocked to find out that the the last tire rotation was May 2017. Needless to say, I was extremely upset. When addressed the gentleman proceeds to tell me that maybe it was suggested but I refused the service. I advised him to review the car history and my consistency with servicing my vehicle.
It is very unlikely that I will return to the dealership to get my vehicle serviced
Adrienne R. from Bert Ogden Hyundai responded on 06/25/2018

Good morning sir! I am sorry to see your service experience was extremely upsetting to you. I would like to find out more about the visit and will be contacting you directly. Thank you for taking the time to provide a review.


NG
Noelda G.
Port Isabel, TX
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Service Dept. Lupe
Great Customer service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/22/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team.

Guadalupe Garcia III


ML
Manuel L.
La Feria, TX
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
My car
Thank u for fixing my wheel which was making a terrible noise ! Feels awesome now! And for checking the safety recall !
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/20/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


Verified Customer
Harlingen, TX
2016 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Olga
Excelent service
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/15/2018

Good morning and thank you for the great survey, on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


CO
Cristella O.
Edinburg, TX
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Customer Service
Always treated with respect and everyone is so friendly!
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/12/2018

Good morning and thank you for the great survey,on behalf of your Bert Ogden service team. 

Guadalupe Garcia III


JD
Joseph D.
Harlingen, TX
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018 Category: Service
Customer service
Highly recommend
Guadalupe G., Service Manager from Bert Ogden Hyundai responded on 06/11/2018

Good morning and thank you for the great survey, on behalf of all your Bert Ogden service team.

Guadalupe Garcia III