95% Would Recommend
100% Business Response
Latest Review 3 days ago
Francisco M. on 11/18/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Lack of customer service from service dept "
Not at the moment
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/18/2017 08:53 AM
Guadalupe G. at Bert Ogden Hyundai responded on 11/20/2017

Good afternoon and thank you for the survey, I would like to speak with you regarding your concern feel free to call me (956)412-3333.

Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Emergency service"
Service dept personnel was great. Unfortunately it was emergency service to replace a tire. If, I was in the area would I would definitely return.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Repair
Review Created: 11/18/2017 04:29 AM
Guadalupe G. at Bert Ogden Hyundai responded on 11/18/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Juan S. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I am always treated as a valued customer and given the best service possible
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/11/2017 08:34 PM
Guadalupe G. at Bert Ogden Hyundai responded on 11/13/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Jenny G. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Did a great job"
It was a pleasant experience
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 11/03/2017
Service Type: Maintenance
Review Created: 11/11/2017 04:05 PM
Guadalupe G. at Bert Ogden Hyundai responded on 11/13/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 

Verified Customer on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service"
Great
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/10/2017 01:11 PM
Guadalupe G. at Bert Ogden Hyundai responded on 11/10/2017

Good afternoon and thank you for the great survey, on behalf of all the Bert Ogden family.

Verified Customer on 11/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Different understanding of road hazard"
Love this dealership and always have had great service. I was not satisfied this time around as I have a problem with my radio that could not be diagnosed/fixed and was told my tire could not be replaced. I have the package that covers tire road hazard damage and have already replaced one tire with monoriblem at the dealership due to a nail in the tire. I have a bubble in the side wall of my tire and was told that it was not covered because a sidewall bubble is not considered road hazard damage. Seeing as it is the original tire from when I bought the vehicle I feel like it should be covered by warranty. Also, it is my understanding that a side wall bubble is caused by hitting a pothole in the road. Which to me sounds like road hazard damage.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/10/2017 08:59 AM
Guadalupe G. at Bert Ogden Hyundai responded on 11/10/2017

Good afternoon and thank you for the survey, I do apologize for not being able to take care of the issue with the radio we would like to look at it again if you give us the opportunity. As far as the tire unfortunately that bubbles on side walls are not covered by warranty. 

VANESSA C. on 11/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My pretty blue star"
Close to home, and a pleasant atmosphere
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/26/2017
Service Type: Maintenance
Review Created: 11/04/2017 03:37 PM
Guadalupe G. at Bert Ogden Hyundai responded on 11/06/2017

Good morning and thank you for the great survey on behalf of all the Bert Ogden family.

Verified Customer on 11/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly. Quick service"
The people are friendly, informative, and got my vehicle in-and-out faster than I expected. Thanks
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/02/2017 08:56 AM
Guadalupe G. at Bert Ogden Hyundai responded on 11/02/2017

Good afternoon and thank you for the great survey, on behalf of all the Bert Ogden family.

Belinda C. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Very friendly employees and excellent service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 10/27/2017
Service Type: Repair
Review Created: 11/01/2017 10:25 AM
Guadalupe G. at Bert Ogden Hyundai responded on 11/02/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Jacqueline M. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Service on my car was fast and efficient and employees were womderful
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 04:01 PM
Guadalupe G. at Bert Ogden Hyundai responded on 11/01/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Ronald L. on 10/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
N/A
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 10/31/2017 03:35 PM
Guadalupe G. at Bert Ogden Hyundai responded on 11/01/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Nora R. on 10/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Great customer service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 10/25/2017
Service Type: Repair
Review Created: 10/30/2017 06:52 PM
Guadalupe G. at Bert Ogden Hyundai responded on 10/31/2017

Good morning and thank you for the great survey, on be half of all the Bert Ogden family.

Anabel C. on 10/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Last Service on SUV"
It was done on a timely manner. My brother took my suv for me because i couldn't do it. He was driven back to pick up his car at my place of work, this was really helpful, thank you!
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/24/2017 09:20 PM
Guadalupe G. at Bert Ogden Hyundai responded on 10/25/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Maria C. on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great CS"
The three recalls were done in a timely manner. Had to use courtesy shuttle and that worked well for the most part. CS area was awesome with free drinks and snacks.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/21/2017 07:29 AM
Guadalupe G. at Bert Ogden Hyundai responded on 10/21/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Oscar M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Friendly Fast Service "
Excellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/19/2017 06:45 PM
Guadalupe G. at Bert Ogden Hyundai responded on 10/20/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Sabel V. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I received my oil change quick and my appointment was on time. Always great customer service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/19/2017 04:52 PM
Guadalupe G. at Bert Ogden Hyundai responded on 10/20/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family. 

JOSUE C. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly "
I liked the fast service and a they did a great job
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:57 PM
Guadalupe G. at Bert Ogden Hyundai responded on 10/18/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Joan W. on 10/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No complaints "
No complaints
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 09:51 PM
Guadalupe G. at Bert Ogden Hyundai responded on 10/16/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Baltazar H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
It’s nice quick and didn’t seem over priced
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/13/2017 06:19 PM
Guadalupe G. at Bert Ogden Hyundai responded on 10/16/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

Sonia E. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Service"
.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/13/2017 05:55 PM
Guadalupe G. at Bert Ogden Hyundai responded on 10/16/2017

Good morning and thank you for the great survey, on behalf of all the Bert Ogden family.

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