The Brandon Hyundai expert service center is staffed with technicians who provide Hyundai repair and maintenance. We are located in Tampa, FL The Brandon Hyundai expert service center is staffed with technicians who provide Hyundai repair and maintenance. We are located in Tampa, FL
When I questioned the dealership about this charge, I was told that it was for something referred to as “PPV.” I was also told that they did not disclose the PPV, but that they simply added the amount to the price of the car and that it was our responsibility to notice that the vehicle price was $2,600 higher and ask why. This explanation is extremely concerning and, in my opinion, reflects a deceptive and unfair sales practice.
To make matters worse, the vehicle was purchased by my father, who is elderly and does not speak English well. Because of this language barrier, he relied on the dealership to be transparent and honest when explaining the price and terms of the purchase. Instead, it appears that the dealership took advantage of the situation by adding a charge that was never clearly explained.
At no point did my father knowingly agree to purchase a product called “PPV,” nor was it presented as an optional add-on before signing the paperwork. The way this charge was added to the transaction makes it appear as though the dealership simply increased the vehicle price without proper disclosure.
This experience has left our family feeling misled, taken advantage of, and extremely distressed. We trusted the dealership to conduct business in a transparent and ethical manner, and unfortunately that was not our experience.