Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1182 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 3 days ago

Reviews


CG
Christy G.
Washington
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Christy said the business treated them well, so far, although they have only had the vehicle back for a few days, they were happy and they haven't had any problems.
This review was collected via phone interview by Customer Research Inc.

JJ
John J.
Yelm, WA
Chevrolet Astro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
John said the staff did what he wanted them to do and they do a good job.
This review was collected via phone interview by Customer Research Inc.

RM
RENA M.
Yelm, WA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Awesome
I have been a customer since Brown's started.
Although I miss Bella, still it is the best place.
They are amazing. Never over charge, never do unnecessary repairs, and they are still local.
My whole family uses Brown's because they are the best.

BM
BRYAN M.
Roy, WA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Always honest and nice
As always we took the car in to have them look at it thinking it was one problem, they diagnosed something completely different and saved us $400. I recommend them all the time to anyone that needs service.

BG
Barb G.
Washington
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Barb said they are really good and she loves them. Mike is awesome and he figured out her vehicle brake issue. Their customer service is great. They drove her back and forth until her vehicle was finished. They went above and beyond to help her.
This review was collected via phone interview by Customer Research Inc.

TR
TIM R.
Yelm, WA
Suzuki SX4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2019
Thank you, job well done.
Service of my car was great, I will be back.

EC
ELMER C.
Yelm, WA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019
excellent in all respects
Excellent in all respects. Fast, expert, professional service, as usual

Verified Customer
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
close to my house and provide a ride home and back when I needed it
Wait time was short till had some one helping me. Service needed on SUV was done and had a list of what they did also as to needs in future. Price was less then if had it done at Ford place.

PR
PAULENE R.
Roy, WA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019
Friendly staff good service
My car was going take longer than planned so I was given a ride home and a promise to bee pick up thanks

JT
JACKIE T.
Yelm, WA
Volkswagen Tiguan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2019
Good people
They could use a bathroom, for customers waiting for their vehicles. But they offer a ride home if it's going to take a longer time period.

CN
Craig N.
Rainier, WA
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Spoke with Leslie. She said the service was fine.
This review was collected via phone interview by Customer Research Inc.

RS
RAINER S.
Roy, WA
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Great service
Always dependable to get it all fixed right

EJ
EVERT J.
Yelm, WA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019
Trustworthy mechanics that will inform you of the necessary repairs to get your vehicle back on the road.
My car sounded like it had a broken axle. I was informed that the axle was not broken, just a simple repair. This is the type of honest and trustworthy service you will receive at Brown's Car Care.

VC
VINCE C.
Yelm, WA
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2019
Trustworthy shop.
The car runs great. I will admit, however, the tune up was alot more expensive than I expected, or thought it should have been. The staff and previous owner have always treated us very well. I hope things don't change with the new owners.

JM
Jonah M.
Yelm, WA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Jonah said the employees fought for him and his business, and went above and beyond to take care of him. This business is hands down the best.
This review was collected via phone interview by Customer Research Inc.

KR
Kent R.
Yelm, WA
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Kent said Mike has always taken care of him, he is honest, trustworthy, and explains the things that need explanations.
This review was collected via phone interview by Customer Research Inc.

JC
JOHN C.
Yelm, WA
Ford Freestar Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2019
Good quick service
Very friendly confident staff who did a regular service on our car

AD
ALICIA D.
Roy, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019
Great customer service
Other people in our family have used this company several times during the past couple of years for their vehicles. They’ve been satisfied with Brown’s service work every time.

We needed unexpected work done on our truck last week. The timing put us under a time crunch, just before a long distance road trip.

The service manager, Mike, did an exceptional job getting our truck in and out, in very quick time. He was proactive in getting our parts ordered asap and kept us updated on their progress.

One week and 2300 miles later, I am happily writing this to say their work has been sound and everything is running smoothly.

Thank you very much to the Brown’s Car care team. You guys are great!

Verified Customer
Tenino, WA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2019
Professional service
They got the car in and out right when they said they would, and serviced my wife's Fit in a friendly, professional manner.

BW
BYRON W.
Rainier, WA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2019
Local service reasonably priced
They always do premium work. A little disappointed they didn't have time to fix my ac, but trouble was isolated and part ordered.