So sorry for the confusion. As we go into our busy season, it becomes a challenge to satisfy every customer, every time, although we strive to do our very best. With 20 or more cars dropped off at night for tire work the next day, in addition to the walk-in customers, the challenge becomes greater. We apologize for any inconvenience this caused you.
Sorry for the confusion you experienced on your last visit. Thanksgiving week is our busiest week of the year and sometimes our days get hectic.
Your tires were ordered on Nov 23 and at that time Jason recalled that wiper blades were mentioned. As a result they were entered onto the work order along with your tires. Unfortunatley we did not know that you purchased wiper blades somewhere else. It is not uncommon for the tech to put old blades in the service office since our wiper blade vendor delivers new blades and often takes old blades for credit.
The problem with the tire happened when my brother noticed a flaw in one of the new tires. We were able to replace that tire on Saturday, Nov. 26 when your son came in for the installation.
As for the confusion in payment, my brother was not aware that you had prepaid with Jason prior to Saturday. This is not a common practice for us. We always hold payment until the work is completed.
I can assure you that there was nothing dishonset about the wiper blade replacement. We have been in business for 75 years and are proud of our reputation as you can see from the many positive reviews we receive.
Again, I apologize for any confusion you experienced.