Melissa, Very sorry to hear of your concerns. After talking with Butch and Ricky, my servce manager, they indicated that they both had conversations with Matt and he seemed satisfied with everything. Matt preferred Michelin tires which were not the option we had in stock so he was willing to wait one day. For more details on the safety check, which covers many of the issues on maintenance checks, I encourage you to call and talk to Butch since he has more details on the vehicle. We do not want you to be disappointed and will do what we can to resolve your concerns. We always encourage customers to make a phone call for more specific information.
Jack, The labor charge actually applies to the replacement of the tensioner that you provided, listed on the line below the labor charge. The fittings were greased at no charge.
The noise may be coming from the rotors which I was told were not replaced because they looked new. We installed ceramic brake pads as you requested which tend to reduce noise.
Please call and speak to Ricky, our service manager, if you have any additional questions.
We would certainly like to address this. Feel free to bring it in to have the wheels rebalanced. Mornings are best this time of year.
We apologize for any inconvenience.
Sorry for the delayed response to your comments. It is common practice to check all air pressure when a car comes into the shop, even though it was not documented. Had there been any noticable damage to the tires, it would have been noted. I apologize for any confusion. I also noticed that the above issues were addressed at no charge to you. Hope all is well with your vehicle and we certainly hope to see you again in the future.