The whole team is friendly helpful and honest.

Mark and Herb greeted me with a smile and “ what can we do for you “ despite the fact that I arrived 30 minutes before they officially opened. The customer service was exceptional .. I am most grateful and appreciate their professionalism and assistance

While I wait for my vehicle, I note the interaction the staff has with the customers that are there as well as those they are speaking to on the phone. They make you feel comfortable and important.

I had two problems with my car which were difficult because of the age of the car. Mark was very helpful in trying to find the needed parts, including contacting BMW in Germany. Very understanding, very helpful, and determined to fix my car.

The woman at the front desk was great. Found out what I needed to do in order to have my headlight replaced in order for my vehicle to pass inspection.

I’ll book my next oil change there because of the manner she treated me.

I did not have an appointment yet your staff was happy to help me. My inspection sticker had expired two days prior. I panicked when I realized the expiration and went right to your team. I was back on the road in no time

The folks at Cape Auto Repair are great! They provide excellent customer service. Always friendly, timely and efficient!

Everyone is so friendly and helpful especially Mark . They r efficient and keep u informed . You are not just a number they remember your name and make u feel important

Professional, courteous, friendly, and competent. 5 stars in all categories...I'm confident that Cape Auto will provide excellent service every time.

The “warrant” was professional and courteous. Having procrastinated in getting my sticker, I was very pleased with the timing and the comfort of your waiting room.

Thank you !

nice job! Everyone was so accommodating and helpful!

As usual things went as planned

MY FAMILY HAS BEEN USING CAPE AUTO FOR OVER 13 YEARS AND HAVE FOUND THEM TO BE FRIENDLY AND COMPETENT.
THEY ANALYZE THE PROBLEM AND GIVE US GOOD ADVICE ON HOW TO CORRECT THE PROBLEM.

Professional, friendly staff, efficient and reasonable rates!

There great and friendly

I appreciate that when you receive an estimate it's accurate so you can plan.

My wife and I couldn’t be happier with Cape Auto. Mark made sure the car was ready when we needed it. Mark went above and beyond and exceeded our expectations. Thank you Mark and Cape Auto!!

My parents became customers around 1979 and I'm happy to follow their lead. David's father, Ruiz, set a standard of excellence - David and his team have always followed the same path. Always pleased with the quality of service and character of the personnel.

Shortly after having posted my review I received a call from Mark in the Service Department to let me know that there is a second inspection bay in the back of the building. My car was taken there to expedite the inspection as the front inspection bay's computer and the registry connection was not working properly. I was told that the computer connection in the back inspection bay ended up not being any better so they brought the car to the front inspection bay where things started working and the inspection was done. I was invited to return and they would show me the second inspection bay where the car was and that the bay was not visible from where I had followed the car as the inspection bay was in back of the building and not the side of the building where I went to look for the car.
I also got a response from the owner of Cape Auto Repair on the SureCritic site. He was a bit insulted at my implications and I replied to his response and explained the circumstances and asked him what his thoughts would be if he had been in my position.
We agreed that the circumstances and communications on where the car had disappeared to - were not the best, or the proper way to handle the situation with the customer. He invited me to come there again and he would show me the inspection bay.
I'll take him at his word and thus I am Re Scoring the review.
Hopefully they learned to communicate better with the customer and if it happens to me again I will not let it go and complain immediately so I get an explanation and am able to see where the car went and not get aggravated if there is a good explanation.

Service was completed ahead of schedule and extremely courteous & professional.