Casis Village Shell

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512-478-1905
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Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

256 Reviews

5 star
96%
4 star
3%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
95% Business Response
Latest Review 2 days ago

Reviews

VM
Vickie M.
Cadillac CTS Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Great place to do business!
Everyone is always so kind and polite. I would recommend stopping in for gas or just a friendly face. They helped me with my car on something that came up out of the blue and were very good to me. I would highly recommend stopping by.
Recommended
Verified Customer
Austin, TX
Audi A7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
My tire leak
Great! Nicest and most helpful people I deal with anywhere. I wish they were in four or five other businesses.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/13/2019

Thank you for your repeat business and great review.  Please let us know when we can help again.

Verified Customer
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Highly recommend.
Have always been given a thorough explanation of what and why something should be done. Never felt pressure on a decision. And have never felt something was done that wasn't necessary.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/08/2019

This crazy weather is causing a lot of battery issues.  Thank you for letting us work on your car.  I'm glad we were able to help.  Please let us know if we can help again.

CW
Carol / Christopher W.
Austin, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Experienced workers
Scott, you continue to hire very experienced mechanics. We are so lucky you are in the neighborhood. Carol Wilson
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you Mrs Wilson.  It is great customers like you that help keep us in business, and we greatly appreciate it.

HB
Hillary B.
Austin, TX
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Great Service!
Easy and quick service! No upsell. Will be back.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for trusting us with your Sienna.  We appreciate your business and the great review.  Please let us know when we can help again.

DM
Darby M.
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Amazing!
Amazing!
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the business and the great review.  Hopefully with the oil change and battery you will be set for a while. 

TH
Tom Carole H.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Friendly, personal, high quality service.
Latest incident was a dead battery. One phone call to Javier and Louie was in my driveway in less than ten minutes to jump start my vehicle. At the station I was given the choice of warranty replacement battery or different battery. This entire transaction was completed in thirty minutes—and you cannot beat that!
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the great review and the many years of loyalty.  I am glad we were able to get you going again fast.  

HM
Henry M.
Austin, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Review of quality
The staff are outstanding. I wouldn’t take my car anywhere else
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

It is always good to see you.  Thank you for the great review and for the continued loyalty.  We all appreciate you and your business.

DS
Debbi S.
Austin, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Courtesy and friendly service
Courtesy and friendly neighbor hood service station with full service. Pleasant and nice staff. Quick to provide needed services. Greeted by staff with i. A minute of my arrival.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for coming to see us.  We appreciate our new customers so much.  Please let us know if we can help again.

LB
Lynn B.
Austin, TX
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Friendliest service in Austin!
Love this place & love the people! They do great work at a fair price, and every single person is great to work with. Who knew I could love a service station so much?!
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the kind words and for the great review.  We all appreciate you and your continued business more than you know. 

CK
Chuck K.
Austin, TX
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Great Service
As always, the service was terrific.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for all the great reviews.  I appreciate you and your family so much.  Let me know when I can help again.

YC
y c.
Austin, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Great service
Make an appointment for tire rotation and oil change. Always timely and out quickly
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the great review and kind words.  Please let us know when you are ready for those spark plugs.

RE
Randall / Amy E.
Austin, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019
130,000 checkup
We take all of our cars to Scott Wright.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

It is always a pleasure to see y'all.  Thank you for all the great reviews and for the continued support.  We do value your business.

JR
John R.
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
Recent auto repair
Casis automotive repair technicians again have done an excellent job. They absolutely do quality work and their turnaround time is phenomenal.
I will not hesitate to take my car to them.
They are honest, friendly and fair priced.
Very hard to find this kind of service.
Highly recommended!
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you again John for the great review and the kind words.  I'm glad everything is working as it should.  Please let me know when I can help again.  See you at the pump.

AS
Amanda S.
San Antonio, TX
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Amanda
I rolled up needing a patch for my tire. They got me in and out quickly! Friendly, professional staff!
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for letting us work on your car and take care of your tires.  We appreciate our new customers more than you know.  Please let us know when we can help again.  Thank you.

ML
Mark L.
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Great service, fair price
Scott was very knowledgeable and helpful. Accurately diagnosed my cars problem. Repairs done quickly at a fair price. Car was ready when promised. Will definitely visit again.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the great review Mark.  I appreciate you trusting me with your Lexus.  Please let me know when I can help again.

CA
Carol A.
Austin, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Fast friendly service
Very pleased with this service station. Polite people, good service
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the many years of loyalty and for letting us work on the new truck.  Let us know when we can help again.

PM
Patricia M.
Lexus GS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Customer Service is Great
Everyone was courteous and professional.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for letting us service your Lexus and for the great review.  Please let us know when we can help again.

SK
Steve K.
Austin, TX
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Convenient
This place has a compitent, friendly, staff. Happy to support this locally owned neighborhood shop.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for your continued support and for the great review.  Please let us know when we can help again.

Verified Customer
Austin, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Super responsive and friendly
When my car wouldn’t start I took it to the Casis Village Shell station for inspection. They couldn’t have been nicer, were very quick to identify the problem (a bad battery) and get a new one installed. This all happened early in the morning and quickly so I wasn’t too late for work. I was very impressed by them all. Very excellent service.
Recommended
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Its always nice to hear when everything goes smoothly. Thank you for the kind words and for the great review.  Please let us know when we can help again.

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