Reviews
Verified Customer
Austin, TX
Saturn LS
Verified
Employees and Scott-service
When I need low tires and oil checked and not needing gas the employees are very courteous to help. For several years Louie has been handling oil changes on several family cars- old cars and new ones too. Alternators-batteries-new tires- windshield wipers..new headlight in very old car—honesty when diagnosing a repair for an old car. Just great. Why waste time shopping when I know I trust them. It is about Friends and community.
Recommended
DP
Diana P.
Texas
Ford Expedition
Verified
Diana said the business has good service. They are terrific.
Recommended
This review was collected via phone interview by Customer Research Inc.
AG
Alex G.
Toyota 4Runner
Verified
Excellent
Guys at Casis Shell always do excellent work! My go to for all around mechanic work
Recommended
SH
Sally H.
Austin, TX
Toyota Prius
Verified
Always friendly!!
You are all so helpful!!!
Recommended
LH
Lauren H.
Austin, TX
Jeep Grand Cherokee
Verified
Lauren said the employees are good at what they do.
Recommended
This review was collected via phone interview by Customer Research Inc.
SP
Sean P.
Bastrop, TX
Kia Sorento
Verified
Sean said they are good people. He received good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MF
Mani / Maria F.
Austin, TX
Mercedes-Benz S550
Verified
Change of tires
They were so fast and awesome.
Recommended
Verified Customer
Austin, TX
Ford Expedition EL
Verified
Always Great Service
Casis Village Shell is always my first choice for service. They are trustworthy, friendly, fast, and convenient.
Recommended
ML
Mary Ann L.
Austin, TX
Subaru Impreza Sedan (Natl)
Verified
New timing belt
Casis Village Shell I think did a good job on my car. I had the timing belt replaced and it seems to be running well. I'm not very knowledgable on the engine stuff, so I do put my trust in them.
Recommended
MD
Martha / Charles D.
Austin, TX
Ford Police Interceptor
Verified
Emergency repair needed
Great service, staff is always friendly and efficient!
Very trustworthy garage !!!
Very trustworthy garage !!!
Recommended
LY
Liz Y.
Austin, TX
Mercedes-Benz E-Class
Verified
Tire help lickety split
They were right on it. Nice people & quick!
They have helped me before too!
They have helped me before too!
Recommended
LP
Larry P.
Ford Explorer
Verified
Right next door
Saved in a pinch, Ferraris n exploresers batteries cost the same lol
Thanks for the help!
Sincerly,
Thanks for the help!
Sincerly,
Recommended
Scott W., Manager from Casis Village Shell responded on 10/09/2018
Thank you for the business. I wish we could control the price of all our parts, but we can not. We do try and get the highest quality parts we can though. Thank you.
PS
Paul/ Kathaleen S.
Austin, TX
Verified
Vehicle maintenance
Trustworthy for routine car maintenance.
Recommended
Scott W., Manager from Casis Village Shell responded on 10/09/2018
Normal maintenance should always be easy. Thank you for your continued business.
MF
Mary F.
Austin, TX
Ford F-150
Verified
Mary said the experience was good. The technicians quality of work and the way that they interact with their customers is really good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 10/09/2018
Thank you for business. We all appreciate you.
LL
Lisa L.
Austin, TX
Ford Expedition
Verified
Outstanding Customer Service
Love the outstanding customer service that I receive. :)
Recommended
Scott W., Manager from Casis Village Shell responded on 09/28/2018
Thank you for the great review and the kind words. It is a pleasure doing business with you. Please let us know when we can help again.
BB
Bobbie B.
Lincoln MKZ
Verified
Efficient - thorough - kind - careful
Welcomingand trustworthy.
Recommended
Scott W., Manager from Casis Village Shell responded on 09/28/2018
We appreciate your fuel and tire business. Please let us know if we can help again. Thank you.
TM
Todd M.
Texas
Chevrolet Suburban
Verified
Todd said the business did a great job and they were also cost efficient.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/28/2018
Thank you for the business. Lots of tire issues due to construction.
LF
Luke F.
Texas
Toyota Prius v
Verified
Luke said the price was really high.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/28/2018
Thank you for letting us change the oil and service your prius. Toyota does recommend a sythetic oil which is about twice the price of a normal oil change. Since you can drive longer on synthetic oil, it does help offset the cost. Thanks again.
AG
Ann G.
Austin, TX
Honda CR-V
Verified
Ann said this business did her oil change fast. They were overpriced but she uses them because they are convenient to where she works. They were friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/25/2018
Thank you for letting us service your car. I do appreciate the good review. Your car does call for a synthetic oil, which is about twice the price of conventional oil.
BW
Bob / Lisa/Rachel W.
Austin, TX
Jeep Grand Cherokee
Verified
Friendly and fast
This is a great place. It’s truly a neiborhood full service facility. Everybody is friendly and helpful and repairs are reasonable and fast. Look for Scott and Javier in the office for great advice.
Recommended
Scott W., Manager from Casis Village Shell responded on 09/20/2018
Thank you for your repeated business, we all appreciate yall.