Casis Village Shell

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512-478-1905
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Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

299 Reviews

5 star
96%
4 star
3%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
91% Business Response
Latest Review about 15 hours ago

Reviews

BT
Bryan T.
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Casis Village Shell
Relationship fosters trust. Thank you for quality service and courtesy.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/27/2018

Thank you for your continued business and support.  We appreciate you and your loyalty.

GM
Greg/ Amy M.
Austin, TX
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Feel like I have a mechanic in the family
I've been bringing my cars to Casis Village Shell since I moved to Austin in 2010, and have never gotten anything but the absolute best service. Scott, Javier and the team greet their customers by name, and always give fast, fair estimates. Once I needed to have a brake light replaced on the way to work. Scott replaced it himself and, seeing that I was in a hurry, refused to even let me pay for it. I will ALWAYS go to these guys first.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/27/2018

Thank you for the kind words Greg. Its always a pleasure doing business with you. 

LC
Larry C.
Austin, TX
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Quick and helpful!
I work at Casis across from Shell, and everyone at Shell seems to know me by name and care about me as a customer. Always a quick and reliable oil change and car check.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/07/2018

You have been coming here so long, if we don't know your name we have problems.  Thank you for being such a great customer, we all appreciate you and your family. 

RS
Robin/ George S.
Austin, TX
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Service like old neighborhood service stations
I have taken both my vehicle and my daughter's here for different repair issues - from oil changes to brake repair, Casis Shell does it all! Honest, dependable, kind and courteous with fair prices and expert service. I am a loyal customer for life!
Recommended
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Thank you for the great review and for trusting us with your cars.  Please let us know if or when we can help again. 

MD
Martha / Charles D.
Austin, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Excellent Garage
I can’t think of a better garage to utilize for repairs. Staff is honest, friendly, professional and they stand behind their work ! We’ve been going to Scott for 15 years plus and will continue to do so!
Recommended
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Thank you for the years of loyalty to my family and the crew.  We all appreciate you.

CJ
Cynthia J.
Austin, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Best Service in Toen
These guys are wonderful! I never worry about being taken advantage of, as they are honest and up front about all repairs.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Good job keeping up with the maintenance and repairs.  I appreciate the great review and for trusting us to work on your Highlander.  Please let us know when we can help again.

SM
Scott M.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Scott said the customer service was okay.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Overheating and a leaking radiator... I'm glad we could get you down the road.  Thanks for the OK review.

JK
Judy K.
Austin, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Judy said they do a good job,
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

A broken mirror can be hard to deal with.  Thank you for the great review and for letting us work on your Jeep.

DB
Debbie / John B.
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
Service department
The customer service is outstanding
Recommended
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Thank you for another great review.  We appreciate you coming to see us for fuel and repairs.

KT
Karen T.
Austin, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Karen said they did a very good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Lots of nails in area with all the construction.  I'm glad it was fixable.  Thank you for the great review and for letting us work on your Highlander.

NA
Neil A.
Austin, TX
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Neil said they are fabulous. They did good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Thank you for the business and hope to see you again if we can help. 

BW
Brinker W.
Austin, TX
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Very friendly
I had a low tire, they found a nail in my tire. They had it fixed in 15 minutes. Everyone was very friendly.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/06/2018

I'm glad we were able to take care of the flat fast.  Please let us know if we can help again.  Thank you.

SS
Sundar S.
Austin, TX
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Sundar said the service was good and the staff was very friendly.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Glad it was just a leaking tire.  Let us know when we can help again. Thank you.

Verified Customer
Austin, TX
Saturn LS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Employees and Scott-service
When I need low tires and oil checked and not needing gas the employees are very courteous to help. For several years Louie has been handling oil changes on several family cars- old cars and new ones too. Alternators-batteries-new tires- windshield wipers..new headlight in very old car—honesty when diagnosing a repair for an old car. Just great. Why waste time shopping when I know I trust them. It is about Friends and community.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/06/2018

We are blessed to have Louis as part of the team for over 15 years and are just as thankful for your and your family.  Thank you for the great review.

DP
Diana P.
Texas
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Diana said the business has good service. They are terrific.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Thank you for the great review and for trusting us with your Expedition.

AG
Alex G.
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Excellent
Guys at Casis Shell always do excellent work! My go to for all around mechanic work
Recommended
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Thanks for bringing the 4Runner all they way down from the Big Bend area.  Now thats a long drive.  We do appreciate all your do with us. Thanks

SH
Sally H.
Austin, TX
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Always friendly!!
You are all so helpful!!!
Recommended
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Thank you for trusting us with your car and tire repairs.  We appreciate your business.

LH
Lauren H.
Austin, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Lauren said the employees are good at what they do.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Lots of tire repairs.  Thank you for the great review and for the business.  I appreciate it.

SP
Sean P.
Bastrop, TX
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Sean said they are good people. He received good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Thank you for the great review and for letting us do your brake work.

MF
Mani / Maria F.
Austin, TX
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Change of tires
They were so fast and awesome.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/06/2018

I'm glad we were able to get you in and out fast.  Thank you for the great review.

Displaying Review 121 - 140 of 299 in total