Casis Village Shell

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512-478-1905
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Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0

(535 Reviews)
5 star
97%
4 star
1%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
86% Business Response
Latest Review 3 days ago

Reviews

HM
Henry M.
Austin, TX
Ford Explorer
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2019
Remarks
Always first class service
Recommended
Scott W., Manager from Casis Village Shell responded on 12/02/2019

Its always great to visit with you.  Thank you for the great review and for letting us service your Explorer.

RW
Rob / Diane W.
Austin, TX
Jeep Wrangler
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
Great place!
Scott and crew are the best!
Recommended
Scott W., Manager from Casis Village Shell responded on 12/02/2019

Ya'll are the best!  Thank you for trusting us with all the cars.

MD
Martha / Charles D.
Austin, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2019
Excellent Service
Best shop in town. Friendly , honest and super professional!
Recommended
Scott W., Manager from Casis Village Shell responded on 12/02/2019

Thank you for the great review and the kind words.  I hope you have a great Christmas and holidays.

JB
John Morgan B.
Austin, TX
Land Rover
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2019
Fantastic friendly staff and great service
Auggie, Loui, and the rest of the staff are like family. I needed a jump and ultimately a new battery and despite the extra time and two trips, Loui stayed late and made it happen before leaving for the day. Awesome experience overall.
Recommended
Scott W., Manager from Casis Village Shell responded on 12/02/2019

We are blessed to have Louis, he does fantastic work.  Thank you for the great review and for trusting us with the Rover.

BB
Bennett B.
Austin, TX
Honda Fit
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2019
Great and friendly customer service
Great and friendly customer service!
Recommended
Scott W., Manager from Casis Village Shell responded on 12/02/2019

Thank you for the great review.  I'm glad we could re-use the rock guard and get it put back into place. 

P
Paul
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2019
Friendly and very helpful
Amazing people and great service. Thank you so much for helping out!
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for the great review and for the business.  Please let us know when we can help again.

RC
Rocco C.
Austin, TX
Ford Expedition EL
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2019
Great Customer Care
The team at Casis always goes out of their way to welcome customers and help get problems solved quick. This type of service station is a rare find. I recommend Casis Shell to all my friends.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for the great reveiw and for trusting us with the Explorer.

Verified Customer
Mercedes-Benz E550
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2019
New Mercedes Batteries
Scott and his team are the best. The batteries in my wife’s Mercedes (which are not easy to access) needed replacing suddenly. I called Scott at 8:00, he picked them up at the Mercedes dealership, and I got the car back before 11:00. Outstanding service and they are really nice to boot.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for the great review and for the kind words.  I don't know about really nice, but we do try.  Let us know when we can help again.

MH
Mark H.
Austin, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/29/2019
Service and friendliness
Honest. Dependable. Convenient. Good people.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for the many many years of loyalty and for the great review. 

WB
William W / Ann B.
Austin, TX
Audi S7
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
Great Service and Great People
Cassis team is professional, friendly and helpful. They respond quickly to your service needs.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for trusting us with tire issue, I'm glad thats all it needed.  Let us know when we can help again.

WM
Wendy M.
Austin, TX
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2019
Always there for me!
A flat tire, low tire pressure, my car does not sound right, can you check the fluids. When my car needs help I always go to Casis Shell. Incredible service, quick and always ready to help. You all are awesome!!!
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for the great review and for the kind words.  I'm glad the tire could be fixed.  Please let us know when we can help again.

Verified Customer
Austin, TX
Chevrolet Malibu
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Expertise and service
Outstanding
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for the many years of business and for trusting us with your tire issues.  See you soon for fuel. 

LB
Lisa B.
BMW X5
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Great everything!
I love taking my car to the Casis Shell station. The service is always great & I kinda feel like family.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for the great review and for the kind words.  Please let us know when we can help again.

SJ
Sammie / Susan J.
Austin, TX
INFINITI QX80
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2019
Casis Shell
I would recommend this place to anyone. Been going there 30-40 years and always pleasant . They fixe the problem the FIRST time so no going back!!
Love the guys there (and the woman)!
A++++++++
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for the many years of loyalty and for the great review.  Its always nice to see you and the family.  Just an FYI,  our team has expanded to two ladies.  If you haven't meet Sam yet, stop in so I can introduce you. 

RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2019
156,000 service
Casis Shell is the best in town.
Recommended
Scott W., Manager from Casis Village Shell responded on 11/04/2019

Thank you for the kind words,  I think I see another car in the lot that belongs to you....

Displaying Review 91 - 105 of 535 in total