Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

166 Reviews

99% Would Recommend
86% Business Response
Latest Review 6 days ago

Reviews


GH
Gladys (Sam) H.
Austin, TX
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017
not sure what this means
The guys are wonderful, knowledgeable, friendly, fast and its all very convienient.
Scott W., Manager from Casis Village Shell responded on 11/14/2017

Thank you for the great review.  Im glad this visit was a simple one.


TP
Thomas P.
Texas
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Thomas said everything was easy at the business. The staff finished the work quickly, the price was reasonable, and they called when his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/17/2017

Thank you for your business.  We really do appreciate it.  Let us know if we can help again


SC
Sharon C.
Austin, TX
Lexus ES 300h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017
Honesty and friendliness of the employees
Thanks!!!
Scott W., Manager from Casis Village Shell responded on 11/13/2017

We appreciate your business.  Let us know if we can help with anything else in the future.


JE
Jeff E.
Texas
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Jeff said the staff was prompt. It was done on time and everything about it was good.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/13/2017

Thank you for allowing us to service your car.  Let us know when we can help again.


LT
Lisa T.
Austin, TX
Lexus GX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Lisa said this business is always friendly, polite, and helpful. She loves them.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/14/2017

Thank you for trusting us with all your family vehicles.  We appreciate your many years of business with us.


CT
Cesar T.
Austin, TX
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Cesar said he is a long time customer. He is happy with the service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/08/2017

Thank you for leaving a review.  We appreciate your many years of business with us.


BS
Bea Ann S.
Austin, TX
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2017
Prompt and caring service
Scott and his team responded immediately to locate a replacement tire after a blowout. They got me back on the road in record time. They always give that little extra attention. They are the best!
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for making to time to leave a review. I appreciate your business.  Let me know if I can help again.


ME
Mike E.
Austin, TX
Lexus GS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
Oil change
Quick and easy
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for the 5 stars.  I appreciate your 28+ years of business.


CW
Cornelia W.
Austin, TX
Volvo XC60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
a friendly and helpful place
Quick service with a smile. I stopped because my tire light was on. They found a nail in my tire and fixed it quickly.
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Im glad everything went smooth.  Thank you for trusting us with your car.


JG
Jennifer Adam G.
Austin, TX
Toyota Sequoia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017
Not my vehicle.
Not my vehicle. Please update the records to remove Denise Goldman from the Toyota Sequoia. Thank you.
Scott W., Manager from Casis Village Shell responded on 11/03/2017

Im sorry for the confusion.  I have updated your email, and disabled the other customer from getting email and reminders.  If you could adjust the star rating, I would greatly appreciate it.
Thank you.


DR
Doris R.
Austin, TX
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2017
Excellent service!!
I’ve received services from Casis Village Shell for years, and they are so professional and go out of their way to take extra good care of my car. These folks really know their stuff and you can trust them to give you an honest assessment and high quality work.
Scott W., Manager from Casis Village Shell responded on 11/03/2017

Thank you for being a great customer over the years.  We appreciate your business.


BC
Betsy C.
Texas
Toyota Land Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Betsy said this business provided great service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/08/2017

Thank you for your repeated business.  Let us know if you have any issues with the tire.


SP
Scott P.
Austin, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Scott said the experience was painless.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for the great review.  Let me know if we can help again.


MR
Megan R.
Austin, TX
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2017
She’ll service review
The staff always remembers me and treat me like a person not a number.
Scott W., Manager from Casis Village Shell responded on 10/30/2017

That is great to hear.  Thank you for allowing us to service your vehicle.


GG
George G.
Austin, TX
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017
Completely reliable courteous service.
I have always been treated with professional courtesy and given honest opinions about the condition of my cars. All repair work has been competent and prompt. Smaller matters have been done rapidly and politely.
Scott W., Manager from Casis Village Shell responded on 10/30/2017

Thank you for your 25+ year of loyalty.  We do appreciate your business.


SY
Stephen Y.
Austin, TX
Nissan Titan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Spoke with Rodney. He said this business is honest and does good work.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for the great review and for allowing us to service your cars for many years. 


LC
Lowell C.
Texas
Lexus ES 300h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017 Category: Service
Lowell said this business is conscientious. He is confident in their work and service. They are wonderful guys and it's a clean facility. The staff is honest and they strive to make sure to complete the order as needed.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2017

Thank you for the kind words and the great review.


JA
Jennifer A.
Texas
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Jennifer said the facility has excellent customer service. The staff is very timely. They are extremely friendly and helpful.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 10/30/2017

Thank you for the kind words and making time to leave a review.  I hope the new tires are working out great for you.


JK
Jerry K.
Florence, TX
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2017 Category: Service
Spoke with Marissa. She said the customer service was good and she will be a repeat customer. The personnel she dealt with were knowledgeable, very friendly, and honest.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/14/2017

Thank you Marissa.  I appreciate you taking the time to leave a review.  Hope all is well with your family.


PM
Paul M.
Texas
Mazda Mazda5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Paul said the business did the job quickly and correctly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/14/2017

I'm glad it was just a battery. Thank you for your business.


Displaying Review 141 - 160 of 166 in total