Chapman's Automotive

Write a review
760-752-1333
Directions
Appointment

Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9

(462 Reviews)
5 star
91%
4 star
5%
3 star
1%
2 star
1%
1 star
<1%

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
98% Would Recommend
Latest Review 5 days ago

Reviews

LH
LEROY / MARLENE H.
Escondido, CA
Hyundai SANTA FE SPORT
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2020
The knowledgeable people.
Great.
Recommended
SD
STEVE D.
San Marcos, CA
Toyota Camry Solara
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2020
Good job
Good job
Recommended
DD
DECILIA D.
Oceanside, CA
Mitsubishi Outlander
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Fast and good service
I’ve been taking my car here for a few years and I’ve been very impressed with the service. I always make an appt and my car is done either on time or before scheduled. I like how they don’t overcharge and everyone there is friendly. Definitely recommend!
Recommended
JD
JIM D.
Carlsbad, CA
Honda CR-V
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
Great service
They have always been very professional and honest with me. I have recommended them to my friends.
Recommended
Verified Customer
San Marcos, CA
Kia Optima
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Knowledgeable and trustworthy service manager and mechanics. They care!
My 90,000 mile service was complete and well performed. Car runs smoothly and has effortlessly. All service requirements completed in a timely manner. As a retired army trained mechanic I can vouch for their work, This is why I take my car there.
Recommended
BB
BRANDON B.
Escondido, CA
Ford F-150
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2020
Oil Change for my F-150
Awesome service. I was able to set an appointment at the time I needed. Quick and effective oil change with full synthetic oil for my truck. Coming back and highly recommend.
Recommended
IZ
IRMA Z.
Carlsbad, CA
Ford Expedition
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020
Excellent Sery
Price of oil change is so reasonable.
The service is excellent & so is their customer service. Very clean.
Recommended
GY
GINGER Y.
San Marcos, CA
Honda Odyssey
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/04/2020
I'm familiar with this business.
My car drives better since its servicing.
Recommended
RM
Rachael M.
Escondido, CA
Dodge Pickup
Verified Customer
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/30/2020 Category: Service
Rachael said she went to this business for an oil change and to get her tires rotated , during the oil change the fluids were supposed to be topped off. She also wanted them to do a diagnostic for a sensor .When she got her vehicle back, she is assuming he got the oil change but her tires were not rotated and they did a quick reset of the sensor and it came on the next day. She had to move and was unable to go back and since they did not do half the work they were supposed to do she probably would not go back there any ways.
John C. from Chapman's Automotive responded on 07/01/2020

This Lady came in for her 2nd Oil Change Service [1st Service we noted weak sensor batteries] and requested checking Tire Pressure Sensors and System while vehicle was in the shop. Oil and Filter were changed, Tires were rotated, Fluids were topped off, and sensors were checked and batteries still showed weak yet signal was making contact with module.
We reset the sensors for proper placement on vehicle and recommended she may want to think about replacing 4 sensors. We also stated that the weakest sensor may trigger again and turn the light back on.
$95 Out The Door!!!! I mean REALLY???? And we didn't even push the sale due to your expenses with moving.
A $75 Full-Synthetic Oil-Change with Filter and Free Tire Rotation and a $20 Diag and Reset Fee seems pretty fair to me.  
*Everyone is entitled to their own opinion, just thought I would layout the facts from our end as to not mis-lead our true and future customers.

RB
Ron B.
San Marcos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2020
Good shopping hi
I meant to send it four star review and the last one this is Ron B I had a very good time at the shop very good work would recommend
Recommended
RB
RON B.
San Marcos, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/16/2020
Good automotive shop
It's a very good automotive shop I had three issues all were solved John did a very good job clean Price is Right I recommend highly
Recommended
BB
BILL B.
San Marcos, CA
Toyota Camry
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2020
Dependable and thorough.
Honest and personalize service
Recommended
AG
ADAM G.
San Marcos, CA
Honda Pilot
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Great service
John was helpful and friendly as always and the price was very reasonable.
Recommended
SO
STU O.
Escondido, CA
Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2020
Outstanding service
Great shop for tires, auto service, oil change, etc. Large clean facility, friendly staff, fair pricing. HIghly recommend.
Recommended
VJ
VINCENT J.
Encinitas, CA
Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
Always a great experience!
Serviced my car with little notice and accommodated me picking up after work. Always call them when I need maintenance
Recommended