Reviews
GY
GINGER Y.
San Marcos, CA
Honda Odyssey

07/04/2020
I'm familiar with this business.
My car drives better since its servicing.
Recommended
MT
MIEKO T.
San Marcos, CA
Honda Civic Sdn

02/14/2020
oil change
It was good.
ER
Evan R.
San Marcos, CA
Kia Soul

11/21/2019
Category:
Service
Evan said the employees took longer than expected.
Recommended
JG
Jocelyn G.
Escondido, CA
Ford Fiesta

10/09/2019
Category:
Service
Jocelyn the service was good. She said she didn't know about a hidden fee.
Recommended
BR
Britany R.
Carlsbad, CA
Dodge Stratus

08/20/2019
Category:
Service
Britany said that they are pretty good but that she had to wait a really long time. They are all nice people there.
Recommended
SK
Shahram K.
San Diego, CA
Toyota Prius

07/25/2019
Category:
Service
Shahram said he would recommend the business for service.
Recommended
TB
TRACY B.
Escondido, CA
Honda Civic

06/29/2019
Fast friendly efficient
I was greeted by the owner upon arrival He explained everything clearly and had my car back in 20 min When asked for estimates for future work it took only a few minutes to answer with printed copies The atmosphere is laid back and calming Id come back again and Id highly recommend this shop
Recommended
CO
Christina O.
Ramona, CA
Jeep Liberty

06/28/2019
Category:
Service
Christina said that it was a lengthy amount of time for an oil change and visual inspection, but other than that it was great. They were accommodating and she loved the waiting area. It was very comfortable. The atmosphere was suitable for people to relax while running errands.
Recommended
CM
CHARITY M.
Carlsbad, CA
Toyota RAV4

06/26/2019
Has a family feel to it!
I always feel taken care of in an honest way. Friendly and accommodating staff!
Recommended
TS
Trevin S.
San Marcos, CA
GMC

04/18/2019
Category:
Service
Trevin said the employees found one of the problems and fixed it at a decent price. They did do a good job, but they didn't get all the problems fixed.
Recommended
Verified Customer
Valley Center, CA
Ford Focus

04/12/2019
People very nice and flexible with your schedule.
The people were very nice and let me drop my car off in the morning and pick it up after work. They do require you to make reservations about a week in advance though so make sure you leave yourself plenty of time. However, they we're flexible about letting me change from Tuesday to Thursday after I made my appointment.
Recommended
RH
Robert H.
Encinitas, CA
04/11/2019
Use the correct coupon
I wanted to check out Chapman's for a synthetic oil change, so made an appointment to use a flyer 49.99 coupon. Turns out, it was plus disposal and tax of about $11.50. Their online website coupon is for $50 including those extra fees. Coming from Encinitas, probably cost me $5 or $6 to get there, so very little actual savings. Service was fine, but the flyer coupon was a scam.
John C. from Chapman's Automotive responded on 04/11/2019
I believe this gentleman must be confused. We do honor other competitors coupons as they are stated and include what ever additional charges that apply. Please go to our website at chapmansauto.net or contact the store for details.
HC
Haley C.
Escondido, CA
Toyota Camry

04/10/2019
Category:
Service
Haley said the business staff are nice. She said she went into the business for an oil change and after the service, her vehicle was leaking oil because the bolt wasn't tightened properly. She had to return to the business to correct the issue.
Recommended
John C. from Chapman's Automotive responded on 04/11/2019
Accidents do happen, but a faulty drain plug gasket was replaced in a few minutes and the our customer was on her way. Thank you for your patience and understanding.
MA
MITCH A.
San Marcos, CA
Hyundai Sonata

02/17/2019
Nobody is perfect, but Chapman's comes darn close.
I've been having my car serviced at this location for a good 20 years now, and I've never had an issue. Polite and professional is what I'd say. John Chapman goes out of his way to provide convenient and friendly service that you can trust. When he says your car is in need of something, he's not just trying to put a dollar in his pocket, he wants to keep you car going strong, and keep you coming back. I wouldn't go anywhere else.
Recommended
DG
DEAN G.
San Marcos, CA
GMC Terrain

02/08/2019
Oil Change
Fast and no up selling. I now know they do tire service as well. I'll be back in a few miles. Very satisfied.
Recommended
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