ReScore Reviews™ (1)
This Lady came in for her 2nd Oil Change Service [1st Service we noted weak sensor batteries] and requested checking Tire Pressure Sensors and System while vehicle was in the shop. Oil and Filter were changed, Tires were rotated, Fluids were topped off, and sensors were checked and batteries still showed weak yet signal was making contact with module.
We reset the sensors for proper placement on vehicle and recommended she may want to think about replacing 4 sensors. We also stated that the weakest sensor may trigger again and turn the light back on.
$95 Out The Door!!!! I mean REALLY???? And we didn't even push the sale due to your expenses with moving.
A $75 Full-Synthetic Oil-Change with Filter and Free Tire Rotation and a $20 Diag and Reset Fee seems pretty fair to me.
*Everyone is entitled to their own opinion, just thought I would layout the facts from our end as to not mis-lead our true and future customers.
I generally don't respond unless facts are incorrect.
This young lady had an appointment the prior day and as we were pulling her car in she received a phone call from her son's school stating he was sick and that she need to come and pick him up. She asked if she could bring it back the next day because she really needed it done. We had a very busy schedule, but we try and accommodate, and said "Sure Thing".
The next day she arrived late, the shop was full, but I said that one of the Techs would be finishing soon and begin the work on her vehicle. [Total time was 1 hr 10min.]
I feel we did everything possible to assist this customer.
We do appreciate all of our patrons and the relationships we are building.
Thank you Dylan for your patronage.
I don't usually respond as an owner unless false statements are made against my staff, my business, or myself.
This gentleman owns a 30ft Motor home and wanted a Quickie Oil Change that he could wait for because he was told by one of my employees that it would only take about an hour.
[That promise was never made]
The gentleman arrived at 8:00 in the morning and we had multiple customer appointments scheduled for that day. It has always been our policy that RV's are a "Drop off for the Day" only type appointment. I told him that an Oil Change and a correct safety and maintenance inspection would take approximately 2-3 hours.
(Family Safety on the road is a priority for our shop)
He insisted we do what he alleged had been promised him in the way of a waiter oil change.
So we delivered as he requested, and to accommodate him I put 3 guys on it and knocked it out in about 30min's less any type of inspection as he requested.
For those of you who have an RV of any type that you wish to have serviced with us, we recommend you plan on dropping it off and leave it with us for a minimum of half a day.
Thank you to all who support our business and give us such positive and encouraging reviews.