ReScore Reviews™ (1)
I have a hard time understanding your complaint other than the fact that you stated your boyfriend sent you to get his oil changed with no money.
1.) You signed and were given a copy of the repair order which clearly stated the additional charges above the Groupon Purchase.
[Tax, Extra Oil, Disposal, Haz Fee's are listed in Groupon Ad]
2.) You were given an estimated wait time of 45 min to 1hr, in which you stated we completed the vehicle.
3.) You were not refused your keys, because you needed them to get you Debit Card out of your vehicle, which was parked right out front.
We do our best to give each customer the best possible experience as unanimously expressed by the majority of our customers. I am sorry that your experience wasn't what you expected.
After numerous attempts to contact this customer I feel it only necessary to explain Chapman's Automotive side of this situation. "When the young lady arrived on 4/3/2017 with her newly aquired 1992 Dodge Spirit with only 38,029 miles on it she mentioned it had been sitting for quite some time. She was complaining of numerous suspension noises so we test drove to confirm the noises and then brought it in to begin our inspection. We found that the front struts were leaking and the rubber spring mounts were dry rotted and cracking apart, the rear shocks were leaking as well and the rear wheel bearings were loose and in need of a wash and re-pack". I showed the young lady our findings and she stated, "Being an avid Sailor and keeping up with boat preventive maintenance I understand the importance of the Shocks and Struts as well as Wheel Bearings and the effect that BAD components can have on other vital parts of the vehicle".
She authorized the repairs and pre-paid due to the fact that they were Special order items. (We Repacked the Loose Wheel-Bearings for Safety Purpose) She returned a few days later and the other suspension components were installed, the vehicle was Aligned, then test driven and all original noises were gone and vehicle was riding very smoothly.
Fast Forward 15 days and 1500 miles later our customer came back to the shop stating that the noises she originally came in with were still there and had not been fixed. Upon inspection we found that the back torsion bar in the rear axle had a cracked weld.
We gave her a couple of options:
1.) Have the axle welded.($300.-$500.)
We needed to dis-assemble to determine whether it could be done in-house or if we needed to sub it out.
2.) Replace the axle assembly. (Need to locate before a $ quote)
She said she would be in touch and we haven't heard anything until this post.
We have a No Smoke and Mirrors Policy and try our best to explain each repair process as thoroughly as possible so the customer is well informed and able to make the best decission.
We would look forward to helping our customer given the opportunity, with respect to repairing her broken rear torsion bar/axle.
Chapman's Automotive Repair
This Lady came in for her 2nd Oil Change Service [1st Service we noted weak sensor batteries] and requested checking Tire Pressure Sensors and System while vehicle was in the shop. Oil and Filter were changed, Tires were rotated, Fluids were topped off, and sensors were checked and batteries still showed weak yet signal was making contact with module.
We reset the sensors for proper placement on vehicle and recommended she may want to think about replacing 4 sensors. We also stated that the weakest sensor may trigger again and turn the light back on.
$95 Out The Door!!!! I mean REALLY???? And we didn't even push the sale due to your expenses with moving.
A $75 Full-Synthetic Oil-Change with Filter and Free Tire Rotation and a $20 Diag and Reset Fee seems pretty fair to me.
*Everyone is entitled to their own opinion, just thought I would layout the facts from our end as to not mis-lead our true and future customers.
I generally don't respond unless facts are incorrect.
This young lady had an appointment the prior day and as we were pulling her car in she received a phone call from her son's school stating he was sick and that she need to come and pick him up. She asked if she could bring it back the next day because she really needed it done. We had a very busy schedule, but we try and accommodate, and said "Sure Thing".
The next day she arrived late, the shop was full, but I said that one of the Techs would be finishing soon and begin the work on her vehicle. [Total time was 1 hr 10min.]
I feel we did everything possible to assist this customer.
We do appreciate all of our patrons and the relationships we are building.
Thank you Dylan for your patronage.
I don't usually respond as an owner unless false statements are made against my staff, my business, or myself.
This gentleman owns a 30ft Motor home and wanted a Quickie Oil Change that he could wait for because he was told by one of my employees that it would only take about an hour.
[That promise was never made]
The gentleman arrived at 8:00 in the morning and we had multiple customer appointments scheduled for that day. It has always been our policy that RV's are a "Drop off for the Day" only type appointment. I told him that an Oil Change and a correct safety and maintenance inspection would take approximately 2-3 hours.
(Family Safety on the road is a priority for our shop)
He insisted we do what he alleged had been promised him in the way of a waiter oil change.
So we delivered as he requested, and to accommodate him I put 3 guys on it and knocked it out in about 30min's less any type of inspection as he requested.
For those of you who have an RV of any type that you wish to have serviced with us, we recommend you plan on dropping it off and leave it with us for a minimum of half a day.
Thank you to all who support our business and give us such positive and encouraging reviews.
I appreciate all of your questions and comments you had for me about our current Groupon Ad and yes you have been in before using the Coupons form our website which are CHEAPER.
I don't recall a bottom line discussion though. I did state that our Coupon was more beneficial than the Groupon for both shop and customer as well as explaining that all additional charges are listed in the Groupon Ad. [Which you stated you had missed]
Please re-read the fine print. (Taxes, Haz, Disposal) Extra Oil over 5qts, Specialty Filters, are all EXTRA. Again I hope this helps clear up your confusion.
As for your window sticker, I can only apologize for the oversight of the technician working on your vehicle. I'm sure it wasn't intentional. Also you do have a MAINT light that is set for 5'000 miles.
Conventional Oil Changes: Every 3,000 miles
Full-Synthetic Oil Changes: Every 5,000-7,500 miles
Thank you again for your patronage.
Thank you for your response. Our records show only one call to make an appointment and your groupon being redeemed for the purchase price. I find it hard to appologize for being busy, we are very blessed and appreciate ALL of our Patrons Support. We hope you will come and see us again.
Regards, John Chapman