Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

2059 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.7906986/5Overall Rating 4.7906986/5Overall Rating 4.7906986/5Overall Rating 4.7906986/5rating 4.7906986
Original
Overall Rating 2.37209/5Overall Rating 2.37209/5rating 2.37209rating 2.37209rating 2.37209
97% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


DT
Dennis T.
Mentor On The Lake, OH
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Service Plus
Very quick service as I only needed an oil change but my vehicle was washed and cleaned as well!
That’s the added touch. A+

RC
Roy C.
Willoughby, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
service schedule
Service was perfect

MK
Mary K.
Wickliffe, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Great Service
Clean, friendly, professional.

LH
Larry H.
Painesville, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
oil change
Outstanding
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/13/2018

Good Morning Larry,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,


Jennifer Burton
Service Manager
440-266-6740

JS
Joshua S.
Mentor, OH
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Fast repair!
They make you feel welcome from the start. Fast service, and a free wash!
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/12/2018

Good Afternoon Joshua,

Thank you so much for taking the time to share your positive feedback and for your kind words. We appreciate the opportunity to service  your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

NK
Norbert K.
Mentor On The Lake, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great people
Courtesy, respect, cleanliness, excellent service, and they keep my automobile in excellent condition.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/12/2018

Good Morning Norbert,

Thank you so much for taking the time to share your awesome review and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank 

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Beachwood, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Fall visit
Courteous, friendly and efficient service
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/08/2018

Good Afternoon,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

RH
Robert H.
Wickliffe, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Friendly dealership
Very friendly service personnel. Fast quality service.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/07/2018

Good Morning Robert,

Thank you so much for taking the time to share your postive experience and kind words. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

BB
Barton B.
Richmond Heights, OH
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
good people
Every thing done on time fixed properly car returned clean
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/07/2018

Good Morning Barton,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CK
Christine K.
Painesville, OH
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Good Service Dept at Classic Hyundai
Always get quality service at Classic Hyundai. Work is done in a timely manner at a reasonable price. Would recommend to anyone needing Hyundai service.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/07/2018

Good Morning Christine,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Willoughby, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Very caring
I knew something was wrong with my car that another dealership couldn't find. Very happy how they treated me and good service
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/07/2018

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. I am happy to hear we were able to resolve your service issue. Please let me know if there is anything else I can help with. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

GW
Geraldine W.
Chardon, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
First Class Service
Professional and courteous staff, providing efficient, quality service. My vehicle was thourghly vacuumed and washed allowing me to leave as though I had just purchased a new car. Couldn’t possibly have asked for a better experience.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/07/2018

Good Morning Geraldine,

Thank you so much for taking the time to share your great experience and for the 5 star rating. Please let me know if you need anything. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Chesterland, OH
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2018 Category: Service
They just dont pay attention
The service used to be very good but the last several times I've gotten an oil change, it has been very disappointing. Not resolving recalls, requiring multiple visits, etc.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/07/2018

Good Morning,

Thank you for taking the time to share your feedback. I applogize there were some issues with your last service visit. If possible I would like to speak with you more. Please feel free to contact me at your convenience on my direct line 440-266-6741.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

KD
Kathleen D.
Chardon, OH
2006 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
I'll be back
The people and service are exceptional.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/06/2018

Good Afternoon Kathleen,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

EJ
Evelyn J.
Willoughby, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Customer service
Best customer service I’ve had. Employees who know their job and do it ‘so well. They explain it all and you are able to understand. I am so pleased.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/06/2018

Good Morning Evelyn,

Thank you so much for the aersome review and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

Verified Customer
Mayfield Heights, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Fantastic job
They are the nicest people, and did the best job keeping me up to date on the progress of my car!
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/06/2018

Good Morning,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

CT
Chris T.
Painesville, OH
2010 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Outstanding team
The team at this service center are outstanding! They go the extra mile, super nice and professional. Take all 4 of my Hyundai’s there and will go no other place for service. Thank you!!
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/06/2018

Good Morning Chris,

Thank you so much for your kind words and for the 5 star rating. We appreciate you choosing us to service all your vehicles. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

MR
Melissa R.
Mentor, OH
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018 Category: Service
Always super easy and pleasant experience for service!
Love, love, love my Hyundai and Classic. Service at Classic is super easy, super quick and painless. I actually (knock on wood) have always ended up paying/spending less than quoted, so it's always an extra bonus when I'm done! I appreciate Classic and their focus on the customer and the care of the vehicle.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/06/2018

Good Morning Melissa,

Thank you so much for sharing your awesome experience and for the 5 star rating. Please let me know if you need anything. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

KD
Karen D.
Perry, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
customer service
After owning and leasing Tuscons considering a 2019 Santa Fe. Liked features and ride.
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/03/2018

Good Morning Karen,

Thank you so much for taking the time to share your feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740

BP
Brant P.
Wickliffe, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Great experience!
Excellent customer service!
JENNIFER D B., Service Manager from Classic Hyundai responded on 11/03/2018

Good Morning Brant,

Thank you so much for taking the time to share your positive feedback and for the 5 star rating. We appreciate the opportunity to service your vehicle. Please let me know if you need anything at all. Thank you for being a part of the Classic Hyundai family.

Thank You,

Jennifer Burton
Service Manager
440-266-6740