Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88
4.9

( 330 Reviews )

98% Would Recommend
Latest Review 2 days ago

Reviews


AH
Allyson H.
Concord, CA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/31/2018 Category: Service
Allyson said the woman at the front desk was very pleasant. She brought her vehicle in about noon for an estimate, and didn't hear anything until right before they closed. They needed a couple things from her. She didn't hear anything all the next day. When she called, the technician was hemming and hawing. He was chasing some weird things instead of getting to the bottom of what was going on. The business had the vehicle a day and a half, and didn't have anything to tell, so she asked the technician if they could do this or not. Finally, the tech stated she needed to take the vehicle somewhere else. She had been told it would be a $145 diagnosis fee. When she called to find out what she owed, she got the woman at the desk, who was very nice, but told her the man she needed to talk to was at lunch. He called her back, but she missed the call. Instead of telling her what they were charging her, he just said call back. She was disappointed he didn't leave the information she needed. She tried calling the business again about 10 minutes before closing and only got their voice mail. She had told them previously she needed the vehicle that night. She did not get the vehicle back until the next day, and they made her pay the entire amount. She took it to another mechanic, who told her it was a very simple problem. He was able to diagnose and fix it right away. It cost less than this business charged just for the diagnosis. During the last conversation with the mechanic at this business, he said he was frustrated with the way she had talked to the staff, so it was ok if she didn't come back. She will not be coming back to this business, and would not recommend it, for reasons previously stated.
This review was collected via phone interview by Customer Research Inc.

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doris S.
Clayton, CA
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Spoke with Doris. She said they are very dependable. They are very good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Concord, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Great service!
Did good work.

MD
Mike D.
Concord, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Mike said the service went quicker than expected, and the price was very fair.
This review was collected via phone interview by Customer Research Inc.

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Paul T.
Pittsburg, CA
Saturn VUE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Paul said the staff was honest and gave him a ride, but when it was time to pick up the vehicle, he received a bunch of hassle about it and that really bothered him.
This review was collected via phone interview by Customer Research Inc.

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SHIRLEY I.
Walnut Creek, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018
Friendly , Knowledgable Mechanics & Owner--Family Owned and operated.
You are treated like they would like to have you as a return customer.

DF
Dave F.
Concord, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Dave said the staff has amazing, smart guys, and they're his go to mechanics.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Concord, CA
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Bill said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Concord, CA
Mercedes-Benz SLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Spoke with Carol's husband. He said the service was completed in a timely manner, and they will be back again.
This review was collected via phone interview by Customer Research Inc.

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Ben D.
Concord, CA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Ben said his vehicle is running well, and the staff provided excellent service.
This review was collected via phone interview by Customer Research Inc.

JV
Jess V.
Pittsburg, CA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Jess said everything with his experience was fine. He got to talk to the owner of the business for a bit, which was nice.
This review was collected via phone interview by Customer Research Inc.

EN
Erik N.
Pleasant Hill, CA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Erik said he has used this business for years and is always happy with the service he receives.
This review was collected via phone interview by Customer Research Inc.

KR
Kevin R.
Concord, CA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Kevin said this business did everything they told him they would do. The service was done in a day.
This review was collected via phone interview by Customer Research Inc.

GB
GARY and DENISE B.
Concord, CA
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Pleasant Surprise
Thinking the end of our Sebring was here (was told by dealership days numbered), Jerry was able to save the day & replace the water pump and figure out the overheating problem for a reasonable price. Jerry is our hero!! Thanks to the great service given by all!!! Gary is thrilled to have many more miles with his little convertible.

KR
Ken R.
Concord, CA
Ford Contour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Spoke with Eric. He said the business knew what they were doing and he had no problems.
This review was collected via phone interview by Customer Research Inc.

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IVONNE S.
Concord, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Mustang 2002
Excellent service as usual from Jerry and team! Everything is explained clearly, the work is done quickly!

CS
CHERYL S.
Concord, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Maintenance Service
I've been taking my car to Clayton Valley Auto for years. They always provide detailed information as to what service will be performed along with an estimated amount of cost. If other issues arise when they are servicing it, they always contact me. I know I can depend on them to keep my car in proper running condition. Thanks Jerry, Stephanie and all the other team members at Clayton Valley Auto.

SV
Sonia V.
Antioch, CA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Sonia said the business was honest and the repairs were done in a timely manner. She also said they kept her updated.
This review was collected via phone interview by Customer Research Inc.

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Greg H.
Concord, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Greg said the service was amazing.
This review was collected via phone interview by Customer Research Inc.

JB
JAY B.
Clayton, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
Thanks for the help!
We thought there was a minor issue with our daughter's 'new" used car. Jerry diagnosed a much more significant matter, researched it online and got us in touch with the dealership where it was fixed under warranty.