Business Solutions
SureCritic / Repair Shop / Crabtree Automotive Inc.
business image

Crabtree Automotive Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(368 Reviews)
Write a Review

Score Details

5 stars
86%
4 stars
9%
3 stars
<1%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores™
3.0
ReScore™ Average

Business Details

About

Crabtree Automotive
10 REASONS why we're the MOST recommended shop in Albany...

1. ASE CERTIFIED TECHNICIANS - know their “Stuff”, Master Mechanics know what to look for and fix the problem right the first time. Crabtree Automotive
10 REASONS why we're the MOST recommended shop in Albany...

1. ASE CERTIFIED TECHNICIANS - know their “Stuff”, Master Mechanics know what to look for and fix the problem right the first time.

2. “GREEN” SHOP – OSHA approved disposal of all parts and fluids.

3. SATISFIED CUSTOMERS - who refer their friends and family, and are Rewarded!

4. NATIONWIDE PARTS AND LABOR WARRANTY*– where ever you travel, you’re covered.

5. KNOWLEDGABLE, CARING STAFF – where the customer comes first. A family owned business for 33 years.

6. YOU MAKE INFORMED DECISIONS – clear estimates to help you make the right decisions for your vehicle repair.

7. STATE OF THE ART COMPUTERIZED EQUIPMENT - and the latest technical information on all makes and models.

8. CONVENIENT LOCATION, SECURE FACILITY - alarm system, fully insured.

9. ONE STOP SHOP – saves you time, gas and keeps all of your repair information in one place.

10. COMPUTERIZED RECORD KEEPING - access your customer records on line 24/7, tracks repairs, keeps your services up to date and protects your warranty. ...more

Categories
Repair Shop, Auto Maintenance, Car Maintenance
Contact
(541) 967-7892
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
1110 Hill St Se Albany, OR 97322
Get Directions
Crabtree Automotive Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(368 Reviews)
Write a Review
Recent Reviews
DM
gravatar
Donette M.
Albany, OR
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/23/2020
DAMAGED CAR DURING REPAIR/WILL NOT TAKE RESPONSIBILITY
I took my car in for Rack & Pinion Assembly on September 8, 2020. It cost $1,100 plus. When I picked it up Jeremie at counter said to give it a couple of weeks for everything to settle. OMG. I drove off the lot and there was a constant loud humming and the car vibrated and shook at every stop light/stop sign and idle. My car always drove quiet and smooth before it went into this shop for repair. It says on my receipt that they test drove it and it all checked out. That cannot be true. So I called a couple of weeks later as I took counter persons advice. I scheduled to have the Oil Pressure Sensor replaced on Friday October 16, 2020 as I had the day off. When I went in I told them what was wrong with my car and that it had never done any of that til it had been worked on in the shop. The Lead Tech drove with me and right away it started humming and shaking and he said "I know what it is". When I picked the car up a couple hours later I no more than got out of the lot and it was humming and vibrating as it had been doing since they worked on it. When I got home I called the shop and Will said it is on my receipt that I need Motor Mounts replaced and he could get me in on Wednesday. The quote is for $1537.00. I told him I am not going to put thousands more dollars into my car when it did not have the problem until it was worked on in the shop. Will then stated "Your car is old, The Tech tightened it down the best he could" On the receipt from the replacement of the Oil Pressure Sensor it has a notation that the Motor Mounts need replaced and an estimate of $1537.00. Now mind you on the receipt from the work done on September 8, 2020 of the Rack & Pinion Assembly there is no notation that the Motor Mounts need replaced. I have called other shops and have been told the Tech that worked on the car would have seen that the Motor Mounts were worn out and needed replaced and the quote I have received is excessive. I looked on line and the average cost to repair Motor Mounts is $550.00. I believe and so do the people I have spoken with about this that the Tech stripped the Motor Mounts when he was doing the repair on September 8, 2020 of the Rack & Pinion Assembly and the shop will not take responsibility..
Not Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.