ReScore Reviews™ (2)
When I arrived to pick it up, the guy who was in charge of my "case" was very surprised when I told him I'd be driving it to a location to sell it. When I asked him where else he thought I should try and sell the car. Apparently none of the conversations I had with the other guys at the desk had been relayed to him. He told me that there were hoses looped all over and that it wasn't really safe to drive. I told him that I drove it in and I would just drive it down the road. I paid the diagnostic bill and went to the car. The car shuddered and shook and was definitely not safe to drive, but I drove it anyway.
Here's where my frustration began. When I called and complained about how badly my car was behaving I was told that I shouldn't be driving it at all. I agreed, but I had smoothly driven my car in and now it was huffing and puffing down the road. What the heck?! I asked that if my car should die on the side of the road on my way to sell it, I wanted a free tow by them. He said they didn't have a tow truck. Then, he told me that it was my choice to drive a badly messed up car. True, but I need to sell it, dude. The only helpful advice I got from him, and he didn't intentionally give it to me, was to put more transmission fluid in it, so I could get it to its final resting place. Which is what I did. Car is now sold for its working parts. Bottom Line :All you had to do, Dude, was to be supportive in a stressful situation and offer some temporary ideas!
Hello. Sorry you had trouble with the Escape. We found the transmission cooler failed and leaked a majority of transmisson fluid into cooling system causing the transmission to be very low on fluid. We did our best to bypass the cooler temporarily and refill the transmission so the vehicle was driveable. We appreicate your trust in us and will work to improve communication within our organization.
Overall always a pleasure to deal with.
Thank you JB!
Sorry about that note on your paperwork. We will update your file. Thank you!
Most of all.....honest.
Would refer others to the shop.