Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

1471 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago

Reviews


Verified Customer
Gurnee, IL
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2019
Friendly prompt thorough
Friendly prompt thorough

EL
Eli L.
Gurnee, IL
Nissan Maxima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/06/2019 Category: Service
Eli said there were some things missing on the paperwork. The customer service was very good and the work also.
This review was collected via phone interview by Customer Research Inc.

DW
Dan W.
Gurnee, IL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2019
Rough day.
Today’s experience was made better from a complimentary oil change. I wish I could have had all the work completed on my car in a reasonable amount of time. Those guys always do good work or make it right if thugs go south. I’m appreciative for that, though still worried that my front license plate is in danger of falling from the car.

CL
CHRIS L.
Pleasant Prairie, WI
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018
Friendly service
They took a little longer than promised, but the staff here is worth the extra time.

JK
JEANINE K.
Old Mill Creek, IL
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2018
Oil Change
Everything was fine!

LP
Lee P.
Gurnee, IL
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018
Competitive pricing Great personal service
Competitive pricing Great personal service

WM
William M.
Winthrop Harbor, IL
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018
job not completed
I have a restored 89 K1500 step side that I had left to have a complete fluid system change along with general look over several items where found to be in need of repair or replacement that was great but several things where left uncompleted. new spark tire hoist installed didn't install spare tire back under truck , grease rag left hanging out from hood. inspected lights but reverse lights not working?

CM
Christina M.
Zion, IL
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Christina said the hospitality at this business was phenomenal. They were supposed to call her when her vehicle was done, but she had to call them.
This review was collected via phone interview by Customer Research Inc.

MT
Margie T.
Gurnee, IL
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2018 Category: Service
Margie said the price quote she was given online was less than what she was given at her service visit.
This review was collected via phone interview by Customer Research Inc.

PA
Peter A.
Wadsworth, IL
Volkswagen Touareg 2
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017
Dave
D Wells has been great to us for many years. Always trust them

CH
Collin H.
Gurnee, IL
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2017 Category: Service
Spoke with Stephanie. She said she was happy with the way things went.
This review was collected via phone interview by Customer Research Inc.

DR
Dave R.
Zion, IL
Jeep Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2017 Category: Service
Dave said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
Crystal Lake, IL
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2017 Category: Service
Mike said they were a great team but it was just a little pricy.
This review was collected via phone interview by Customer Research Inc.

LS
Larry S.
Gurnee, IL
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2017
Great Customer Service
Completed repairs and took time when picked up to explain the other items that they noticed needed attention in the future.

RB
Ron B.
Grayslake, IL
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2017 Category: Service
Ron said this business had good, timely service.
This review was collected via phone interview by Customer Research Inc.

HV
Harold V.
Gurnee, IL
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2017 Category: Service
Harold said this business has pretty high prices.
This review was collected via phone interview by Customer Research Inc.

BS
Brenda S.
Gurnee, IL
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2016 Category: Service
Brenda said her vehicle is making a sound she does not like. The service advisor told her it was from the shocks.
This review was collected via phone interview by Customer Research Inc.

JW
John W.
Gurnee, IL
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2016 Category: Service
John said he enjoys going to the business. They do very good work and they are very personable.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Gurnee, IL
Mazda Protege5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016 Category: Service
Steve said the employees at the business did a good job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

TH
Tim H.
Antioch, IL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2016 Category: Service
Tim said the service he received at this business is good. On this last visit, they told him they would have his vehicle done by lunchtime but he did not get it back until much later in the afternoon.
This review was collected via phone interview by Customer Research Inc.