Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

2673 Reviews

ReScore Reviews™ (79)

ReScore
Overall Rating 4.7721489/5Overall Rating 4.7721489/5Overall Rating 4.7721489/5Overall Rating 4.7721489/5rating 4.7721489
Original
Overall Rating 2.31646/5Overall Rating 2.31646/5rating 2.31646rating 2.31646rating 2.31646
98% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


SP
Sergio P.
Joliet, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Oil change and tire rotation
They were fast and quick I had a 2:30pm appointment arrive there early and was out by my appointment time.
John W W., Service Manager from D'Arcy Hyundai responded on 07/24/2018

Sergio,
Glad to hear your appointment was quick and to your satisfaction, we appreciate your 5-Star review.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

PL
Philip L.
Darien, IL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Recent service visit
Outstanding customer service and always quality workmanship. Have never been disappointed in the least with any visit!
John W W., Service Manager from D'Arcy Hyundai responded on 07/24/2018

Philip,
Thank you for your feedback, we value and appreciate your business and strive to exceed your expectations with every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

JS
Joseph S.
Plainfield, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Another great visit
D’Arcy does not disappoint! Fast service, friendly atmosphere...top notch!
John W W., Service Manager from D'Arcy Hyundai responded on 07/24/2018

Joseph,
Glad to hear you had a great experience at D'Arcy Hyundai service. Thank you for your business.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

DE
Denis E.
Bolingbrook, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
always great service
keep coming back to this dealer for its service. as always helpful and great work!
John W W., Service Manager from D'Arcy Hyundai responded on 07/24/2018

Denis,
Thank you for your feedback, and we value your loyalty.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

CB
Cathy B.
Joliet, IL
2006 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Prompt. Professional.courteous.
The service was great! The mechanic fixed my car in one day. I didn't have to rent a car. They came and picked me up when my car was ready. Thank you.
John W W., Service Manager from D'Arcy Hyundai responded on 07/24/2018

Cathy,
Thank you for your feedback, we appreciate you letting us know how your visit and experience was. We strive to make it convenient and exceed your expectations with every visit. 

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

RB
Raymond B.
Joliet, IL
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
1st Service Visit
Appointment scheduling was easy. Had first appointment of the day. Sat and had a cup of coffee while vehicle was serviced. Next thing I knew the Service Advisor was bringing me my paperwork that service was complete. 👍
John W W., Service Manager from D'Arcy Hyundai responded on 07/24/2018

Raymond,
Thank you for your feedback, glad to hear your service visit at D'Arcy Hyundai was enjoyable and to your satisfaction.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

JT
Joseph T.
Joliet, IL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Treated like a friend
Whole process went very well. Wait time a little longer than hoped for.
John W W., Service Manager from D'Arcy Hyundai responded on 07/24/2018

Joseph,
Thank you for your feedback, we value and appreciate your business and want to improve to exceed your expecations.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Crest Hill, IL
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Service
Very professional and knowledgeable
John W W., Service Manager from D'Arcy Hyundai responded on 07/23/2018

Thank you for your kind review and 5-Stars regarding your recent D'Arcy Hyundai service experience.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Joliet, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Everyone friendly and service good.
The only problem was I asked to be called when the car was finished and got no call. I finally called and they said it was finished.
John W W., Service Manager from D'Arcy Hyundai responded on 07/23/2018

Thank you for your feedback, this is how we improve to serve you better. Want to apologize for any inconvenience we may have caused, we understand we need to improve to exceed your expectations. Thank you for your 5-Star review.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

CB
Charles B.
Channahon, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Friendly helpful people
Only problem is the constant emails aNd phone messages regarding the vehicles and appointments and services. Honestly its a barrage, that I don’t need.
John W W., Service Manager from D'Arcy Hyundai responded on 07/23/2018

Charles,
Thank you for your feedback, this is how we improve.
Hyundai participates with vendors to verify D'Arcy is exceeding our customers expectations. 

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MN
Mary N.
Romeoville, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Service
Darcy is our favorite auto dealer in Joliet!! Friendly service.Customer service is amazing!
John W W., Service Manager from D'Arcy Hyundai responded on 07/23/2018

Mary,
Thank you for your loyalty and great review regarding your experiences at D'Arcy Hyundai!

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MD
Matthew D.
Plainfield, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Service is always good but....
My car still says I'm -XX number of days for service. Is there a service clock reset the technician is supposed to do?
John W W., Service Manager from D'Arcy Hyundai responded on 07/23/2018

Matthew,
Thank you for your feedback on your recent D'Arcy Hyundai service experience, this is how we improve. I will contact you directly regarding the service clock reset.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Channahon, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
The employees
They are the best.
John W W., Service Manager from D'Arcy Hyundai responded on 07/20/2018

Glad you found our employees so helpful, we strive to exceed your expectations with every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

SO
Shirley O.
Bolingbrook, IL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Knowledgeable staff
Friendly and helpful staff.
John W W., Service Manager from D'Arcy Hyundai responded on 07/20/2018

Shirley,
Thank you for your kind comments and 5-Star review on your recent D'Arcy Hyundai service experience.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Minooka, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Service dept
Quality work
John W W., Service Manager from D'Arcy Hyundai responded on 07/20/2018

Thank you for your feedback on your D'Arcy Hyundai service experience, we value your business and hope to exceed your expectations with every visit.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

EL
Eric L.
Joliet, IL
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Excellent
Nice friendly people and service
John W W., Service Manager from D'Arcy Hyundai responded on 07/20/2018

Eric,
Glad to hear you found our staff to be friendly and your service was to your satisfaction.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

Verified Customer
Shorewood, IL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Great service
Always timely and very friendly.
John W W., Service Manager from D'Arcy Hyundai responded on 07/20/2018

Margaret,
Thank you for your kind comments and 5-Star review on your recent D'Arcy Hyundai service experience.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

JC
John C.
Crest Hill, IL
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Service
Very satisfied
John W W., Service Manager from D'Arcy Hyundai responded on 07/20/2018

John,
Thank you for your kind comments regarding your service experience at D'Arcy Hyundai, if we can improve in anyway please don't hesitate to contact us.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

KA
Kathleen A.
Joliet, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Friendly and fast
D’arcy made our first service appointment easy!
John W W., Service Manager from D'Arcy Hyundai responded on 07/18/2018

Kathleen,
Glad to hear service was quick and to your satisfaction.

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com

MS
Michael S.
Shorewood, IL
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
My ecm
They did a fine job
John W W., Service Manager from D'Arcy Hyundai responded on 07/18/2018

Michael,
Thank you for your kind comments and 5-Star review with your recent service experience at D'Arcy Hyundai

John Wagner
Service Manager
Darcy Hyundai
815-725-5200
jwagner@darcymotors.com