What can I say, the customer is always right.
There is truth in everything you said.
We are honest and truthful in all our dealings. sorry for any inconvenience or problems we have cased you.
Thank you for taking the time to review us.
Thank you Troy.Mike Gardner
Karen I am sorry for the misunderstanding.
We try to make sure that each of our customers are communicated with and there are no surprises when they pick up their car.
The reason there was a charge is because it was a diagnoses of a problem and the repair required needed to be done by the dealer, sorry for the lack of communication on our part.
The no charge inspection you are referring to is what we call a "Courtesy inspection" and consists of a test drive and visual inspection of a vehicle so as to determine any recommended preventative maintenance or repairs that might be needed.
We usually do this for customers that are considering buying a used car or going on a trip.
Again, sorry of the miscommunication on our part.
We get that complaint a lot. We try to get smogs done quickly so customers do not need to wait long.Mike Gardner
Randy we really appreciate your feedback and always try to make sure our customers are 100% satisfied.
I am sorry that we did not explain the charges of $110.70 on your bill sufficiently.
The cost of the smog test was $35.00, the air filter was $31.01, tax was $4.74 and hazardous material/waste disposal fee was $3.50 which leaves $36.39 cost for the oil filter, oil, and labor.
Our normal oil change cost is $35.00 and our normal smog test is also $35.00.
Your registration fee that was paid to the DMV was $99.00.
I see where this may have been confusing and I apologize for not being more thorough in our explanation.
Thank you for bringing this to our attention we will attempt to make sure this does not happen to you or any other customer.
We look forward to assisting you again in the future.
If you would like to talk to me personally about this issue my cell number is 702-882-8405, I answer it 24/7.
Thank you John for your review.Mike Gardner
Thank you Pete.Mike Gardner
Thank you "Anonymous" for your review.
The smog process is very confusing to most people who are not in the automotive industry.
Sometimes something as easy as changing the engine oil could be all it takes to make a vehicle pass the emissions test.
We appreciate the opportunity to explain confusing situations to our customers and working with them to keep their vehicles in top condition.
Our Motto is "Our Customers' Needs Come First" and we try to remember this with every interaction.
Thank you for your review and your business.
When we first read this we thought you were talking about a 49 year old Man. We thought "he hasn't seen 49 years old in a looooong time".
After rereading it we realized you were talking about your 49 year old Cadillac.
We have patients for, and, with all cars and customers.
Thank you Roy for taking the time to review us and thank you for your business.
We look forward to a long and mutually benifitial relationship.
these two and there team are excellent.
Customer service is what a company is built on. We pride ourselves in always trying to provide the best customer service we can and find it rewarding when it is noticed.
Thank you Greg for taking the time to review us.
I sometimes find it hard to think of something to say when reviewing a company unless something extraordinary happened.
Your comment that "[they] are easy to work with" seems to be one of those times. Thank you for mentioning it.
We try to make it easy for customers to do business with us. We know that if you feel good about your interaction that you will be back and that you will send your friends and relatives in to see us.
Thank you so much for taking the time to review us and we look forward to assisting you in the future.
Thank you Mark for taking the time to review us.Mike Gardner
"a feel good place", is what we like to hear.
It is my opinion that people soon forget most of their encounters with others and business but will long remember how they felt.
We want our customers to leave with a warm and fuzzy feeling, knowing that we care about them and the service we provide.
Thank you for mentioning this and for taking the time to review us.
We look forward to assisting you, your friends, and family in the future.
Thank you Kerry.Mike Gardner
Thank you for your review.
This brings up a thought about smoging vehicles.
New vehicles that are less than 2 years old do not need to be smog tested.
Thank you Steve for driving all the way from Blue Diamond to our shop.
For those of you who don't know, this is about a 45 mile trip one way.
This is such a great example of customer support.
Our Motto is "Our Customers' Needs Come First".
I think Steve's comment, "They make you feel very comfortable bring[ing] your vehicle in for service" shows our commitment to this Motto.
Thank you so much for the great review and for your support.
All I needed this time was a smog check and vehicle registered. They provided the service requested in about 10 minutes. Also pointed out that the car was due for an oil change soon.
Thank you Dave.Mike Gardner
Thank you for the review Steve.Mike Gardner
Boulder City is a great place to live and to do business.
One of our goals is to make it EASY to do business with us and for our customers to feel as you expressed "this is my place".
Thank you Daniel, we look forward to a long and mutually relationship.