Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

364 Reviews

ReScore Reviews™ (5)

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Overall Rating 1.8/5rating 1.8rating 1.8rating 1.8rating 1.8
95% Would Recommend
100% Business Response
Latest Review 1 day ago


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James H.
Kinross Charter Township, MI
2017 Hyundai Santa Fe S
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2019 Category: Service
Bad service
All that this dealership had were excuses as to why this update was taking so long. Not acceptible.
Todd R A., SERVICE MANAGER from Fernelius Hyundai responded on 04/29/2019

We can understand the frustration you feel.  We certainly had no intentions of keeping you out of your vehicle.  The campaign required replacement parts that were on National backorder hindering the process for repairs in many of our customers vehicles.  We appreciate that you have taken the time to comment.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai