Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92
4.9

(786 Reviews)

99% Would Recommend
Latest Review 3 days ago

Reviews


PL
PAUL L.
Franklin, TN
Buick Century
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/02/2018
Door Lock Repair
Work was competently performed. Door locks all work well.

AM
Ashley M.
Murfreesboro, TN
Dodge Caliber
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/21/2016 Category: Service
Ashley said the employees at this business told her to bring her vehicle in for service at 11:00 am. They made arrangements with her to pick her up and take her home. They called her and asked her to take her vehicle in an hour early and when she did, they did not get her vehicle done in a timely manner. When she called, the employees were very unapologetic and disrespectful. Before this experience, they were great.
This review was collected via phone interview by Customer Research Inc.
Bill H. from Auto Doctor of Franklin responded on 05/24/2016

We are very sorry that this customer is unhappy, We treat all our customers with the upmost respect. We had advised Ashley on her previous visit that this was a all day repair. Repairs could not have been completed on the same day when we did not receive car untill 11:00 AM. Other then to tie her car up for the weekend when we are closed we returned it to her and explained the situation.


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