Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

451 Reviews

98% Would Recommend
Latest Review 11 days ago

Reviews


BC
Brian C.
North Royalton, OH
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Fast and Honest Service
Identified issue correctly right away and when I questioned items I thought might be bad, he was honest and told me there was no need to replace anything else. He was right, works great!

MJ
Milan J.
North Royalton, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Milan said the employees were knowledgeable. They took care of his vehicle quickly. His service was completed promptly.
This review was collected via phone interview by Customer Research Inc.

LP
Lisa P.
Seven Hills, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Lisa said the business was very good and she would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

RB
Ron B.
Strongsville, OH
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Service
Ron said that he recommends the place for service.
This review was collected via phone interview by Customer Research Inc.

JB
Jose B.
North Royalton, OH
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jose said the business was friendly and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CB
Clare B.
North Royalton, OH
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Claire said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MK
Mark K.
North Royalton, OH
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Always great service
Matt not only knows cars he knows his customers. Always goes the extra mile even after the work is complete.

Verified Customer
North Royalton, OH
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Great and friendly service
Friend-Lee automotive provides fast and thorough service and i don't need to worry about not understanding the work done. Time is taken to explain all details of the work and a plan is agreed upon in the event that future work is needed. No dealership or franchise has ever bothered to put forth the effort to make sure I am satisfied with work on my car. I will certainly return to Friend-Lee in the future.

JP
Jim P.
Broadview Heights, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2019
fusion tire replacement
I took my car in for a tire noise and Matt said that I needed to replace them due to wear. Within 3 hours after I had dropped off my car it was ready to be picked up with its new tires. He had checked the car, consulted me, ordered the tires, received the tires, balanced and mounted the tires and called me for a pickup all within 3 hours. I was very pleased with the service and price he had quoted me.

Verified Customer
Brecksville, OH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
bills outback
very dependable service is the standard at Friend Lee. This is where I go for quality service.

MJ
Milan J.
North Royalton, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Service
Milan said the staff is polite and they make him feel comfortable.
This review was collected via phone interview by Customer Research Inc.

JK
Jeremy K.
Broadview Heights, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
Matt, the owner, is honest and does great work
I started going to Friend-Lee Automotive earlier this year after having some bad experiences other places. I have been both impressed and relieved by the courtesy and workmanship of Matt and his team. His honesty and care toward me have not gone unnoticed.... and will keep me coming back for years to come.

KT
Ken T.
North Royalton, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
We are dedicated to Friendlee Automotive
Matt goes out of his way to help. Last minute no problem will help you out the best he can. He makes it a priority to know his clients and their vehicles. My family won’t go anywhere else.

RH
Ronald H.
North Royalton, OH
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Awesome work great staff
They did a great job, I needed a lot of work done on my car they were able to fix everything in a timely matter.

AC
anthony c.
Ohio
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Anthony said the business was excellent and fairly priced.
This review was collected via phone interview by Customer Research Inc.

TB
Todd B.
North Royalton, OH
Jeep CJ5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Todd said he likes this business, they are polite and do excellent work.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
North Royalton, OH
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Mike said he had an excellent experience there.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Broadview Heights, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018
F150 truck repair
They always provide excellent service. The vehicle is always ready at the time promised, Pricing has been found to be less that other repair shops. There is never sales pitch to repair the vehicle.

MS
Mike S.
North Royalton, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018
Great service
I got tired of being ripped off by the "chain" repair places. Matt fixed just what needed to be fixed and saved me a lot of money. Will be taking all of my vehicles to him.

JJ
Jackie J.
Bedford, OH
Chevrolet Malibu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2018
Still the best
Have been going to Friend-Lee for a very long time and they are "still the best.. Matt and Jason care about keeping my car safe for me.
That is very important. You will be pleased....