Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

452 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


JJ
Jackie J.
Bedford, OH
Chevrolet Malibu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/30/2018
Still the best
Have been going to Friend-Lee for a very long time and they are "still the best.. Matt and Jason care about keeping my car safe for me.
That is very important. You will be pleased....

KM
Kurt M.
Broadview Heights, OH
Acura TLX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2018
Oil change
Matt and his staff had me in and out quickly so I could get to my next appointment. That means a lot to me due to my busy schedule.

KH
Kirk H.
Brecksville, OH
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Kirk said everything went well. He was in and out quick.
This review was collected via phone interview by Customer Research Inc.

ER
Erich R.
North Royalton, OH
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Erich said they are good people doing good service.
This review was collected via phone interview by Customer Research Inc.

ES
Ed S.
Parma Heights, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Great people great service
I always get great service in a timely fashion.

NJ
Narsina J.
North Royalton, OH
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Narsina said the business has always given her excellent customer service.
This review was collected via phone interview by Customer Research Inc.

TD
Tracy D.
North Royalton, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Thanks
Went over car and fixed extras. Thanks

WT
Wisdom T.
North Royalton, OH
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Wisdom said the service at this business was very good.
This review was collected via phone interview by Customer Research Inc.

TD
Tom D.
North Royalton, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Tom said they did a good job. They did everything that was asked. Also they got it done in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Pepper Pike, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Scheduling is easy, Matt always explains and translates what the issues are (if any), and the price is reasonable.
Scheduling is easy, Matt always explains and translates what the issues are (if any), and the price is reasonable.

BL
Bill L.
Brecksville, OH
Nissan 370Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018
370z care
Friend-Lee always maintains my cars. Trusted to do what's needed and when it's needed.
Never go anywhere else.

LC
Lynn C.
Bedford, OH
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Always Dependable
Once again, Friend-Lee helped us out and got us back on the road. They are thorough, timely, and terrific. We can always count on them for service above and beyond.

PB
Pat B.
Parma, OH
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Pat said she is a repeat customer of this business and they have always been fair with her.
This review was collected via phone interview by Customer Research Inc.

KH
Kirk H.
Brecksville, OH
Pontiac Vibe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Kirk said that the place did a good job quickly.
This review was collected via phone interview by Customer Research Inc.

BL
Bill L.
Brecksville, OH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Outback service
Friend Lee has been maintaining my Subaru since it's been new.
Always reliable service. Knowlegable for the requirements the vehicle.

BL
Bill L.
Brecksville, OH
Nissan 370Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
370z
Needed the car to be checked and serviced before a road trip.
Always rely and trust Friend Lee.
Don't leave home without it.

DK
David K.
North Royalton, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Good service
Work performed as quoted

KG
Kevin G.
Seville, OH
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Kevin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
North Royalton, OH
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Great and friendly service
I am very appreciative of all the time that was spent trying to find the problem with the "creaking" noise. I was even more appreciative when I was not told "Nothing is wrong" or that the problem could be fixed by purchasing an expensive product (happened at the dealership). Its good to know that I can take my car for service where the owner is knowledgeable and trustworthy.

DM
Diane M.
North Royalton, OH
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Always great service!
Matt always take great care o me and my 18 year old van. Thanks Matt.