Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

452 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


ES
Ed S.
Parma Heights, OH
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016
Excellent timely service
I am continually satisfied by the professionalism from Friend-Lee Auto. The guys are fast and efficient. I take all of our vehicles to Matt.

IM
Irene M.
Parma Heights, OH
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2016
Trust
Trust that I won't be charged for a repair that wasn't needed!

LC
Lynn C.
Bedford, OH
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2016
The service is first rate
The service is first rate. Matt and Jason have concern for customer and providing the highest quality service. They make suggestions and let you know what could be a coming concern. They are spot on with their diagnostics and recommendations.

JB
Jean B.
Beachwood, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2016 Category: Service
Jean said her overall experience was excellent. She had the vehicle towed there, and it was ready after work. They did a good job. The staff is honest, reliable, knowledgeable, and timely. She has used them for 20 years, and appreciates them.
This review was collected via phone interview by Customer Research Inc.

PK
Paul K.
Brecksville, OH
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2016 Category: Service
Paul said the service at the business was good, prompt and the price was under estimate.
This review was collected via phone interview by Customer Research Inc.

KM
Kurt M.
Broadview Heights, OH
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2016
Oil Change
I was in big hurry when I came in for my oil change and Friend Lee got me in and out very quickly. I was very appreciative.

MZ
Matt Z.
Hinckley, OH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016 Category: Service
Matt said he was overall satisfied with the work that this business did.
This review was collected via phone interview by Customer Research Inc.

JJ
Jeremy J.
Cleveland, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2016
Outstanding Service
Friend-Lee mechanics were fast to do the service and did the service without any issues.

DN
Dax N.
North Royalton, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2016 Category: Service
Dax said his service at the business was easy and he would recommend them.
This review was collected via phone interview by Customer Research Inc.

SD
Sheila D.
Bedford Heights, OH
Mercedes-Benz CLK500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2016
Maintenance Job on Benz
Took the Benz to Friend-Lee for tire replacement. Car failed to start to be driven into bay area. I informed Matt battery needed to be checked, over the past couple of months I did not like the sound when starting car. No problem, battery, etc test performed and deter ermines battery was problem. Ordered, delivered, and installed I was on my way confident the car would not fail to stop running or fail to start. Another satisfied visit to Friend-Lee Automotive.

ES
Ed S.
Parma Heights, OH
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2016
Fast and efficient
Very satisfied with the service received.

MB
Mary Beth B.
Parma, OH
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2016
GREAT SERVICE !
AS ALWAYS MATT & JAY OFFER THE BEST AUTOMOTIVE SERVICES AT A FAIR PRICE. EVERYTHING IS EXPLAINED, ON WHAT NEED TO BE DONE! WILL NEVER GO ANY WHERE ELSE.

CH
Colten H.
North Royalton, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2016 Category: Service
Colten said this business was fast, efficient and he had no problems.
This review was collected via phone interview by Customer Research Inc.

BL
Bill L.
Brecksville, OH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2016
BLGL Outback
Very reliable. Confidence in work done. Fair price. Friendly service with complete explanation of work completed and recommended

BC
Becky C.
North Royalton, OH
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016
Family-Owned, Family-Friendly
They always go the "extra mile"

RC
Ron C.
Broadview Heights, OH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016
Regular service/loud noise
We love the responsiveness and transparancy

DS
Dennis S.
Maple Heights, OH
Ford Freestar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2016
trustworthy repair service
vehicle repaired right the first time and in a very timely manner

NT
Nate T.
North Royalton, OH
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2016
Great customer service
Great customer service, answered all my questions and just great overall experience.

SS
Sabrina S.
Pepper Pike, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2016
Matt explains everything well and we're willing to drive over 30 minutes (even in bad weather) because we appreciate the good customer service.
We've found an honest mechanic and we recommend going to Friend-Lee.

PH
Pam H.
North Royalton, OH
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2016 Category: Service
Pam said the business explained everything. They gave her a quoted price for the service and stuck to that same price.
This review was collected via phone interview by Customer Research Inc.