Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

406 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


PN
Palla N.
North Royalton, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2016
Quick service
I have received very quick service with reasonable price

KM
Ken M.
North Royalton, OH
Lexus IS 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2016
Reliable, honest, cost effective
Matt and Jason always have the best interest of all my families vehicles in mind. They keep them safe, while keeping the costs fair. Very knowledgeable and trustworthy.

SS
Sabrina S.
Pepper Pike, OH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2015
Excellent customer service.
Thank you!

EB
Elaine B.
Valley View, OH
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2015 Category: Service
Elaine said she has been using this business for years and they have excellent mechanics.
This review was collected via phone interview by Customer Research Inc.

NW
Nathan W.
Elyria, OH
Nissan Versa
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/24/2015 Category: Service
Nathan said the business took longer than expected. They installed an ignition and a couple more parts on his vehicle. The work should have taken one or two hours but it took four hours.
This review was collected via phone interview by Customer Research Inc.

RH
Rhonda H.
Chagrin Falls, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2015
Tires and brakes
Quality service as always

NT
Nate T.
North Royalton, OH
Cadillac STS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Nate said he received good service and they explained what they checked out.
This review was collected via phone interview by Customer Research Inc.

ME
Mike E.
Maple Heights, OH
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2015 Category: Service
Mike said this business always provides good service.
This review was collected via phone interview by Customer Research Inc.

MR
Martin R.
Independence, OH
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2015
the service
Matt found the problem to my car and it will be repaired.

JB
Jim B.
Mentor, OH
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015
Best service
I've been coming to Friend-Lee Auto for many years because the service has always been dependable. When I leave after having my car serviced, I can trust that Matt and Jay have done the right job and left me with a vehicle that is safe to drive.

MM
Mike M.
North Royalton, OH
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015
Faulty gas cap
My engine light is not on any more and I am confident to know it was only my gas cap.

BV
Bill V.
North Ridgeville, OH
Ford Econoline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2015 Category: Service
Bill said he is happy with the work done at the business and the staff went the extra mile to make sure he was satisfied.
This review was collected via phone interview by Customer Research Inc.

DH
Dalton H.
North Royalton, OH
Chevrolet Silverado 2500 HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2015 Category: Service
Dalton said this business is always friendly and they provide good service.
This review was collected via phone interview by Customer Research Inc.

SD
Sheila D.
Bedford Heights, OH
Infiniti G35
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2015
Customer Recommendation - Auto Repair
I've been a customer since 1990. I've found Matt and Jay to be knowledgeable and honest indicating repairs needed for my car. If Friend-Lee cannot repair or recommend another shop, I take my car to the dealer. It's just that simple. I trust them.

BL
Bill L.
Brecksville, OH
Nissan 370Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2015
370z service
High quality service. Very knowlegable.

ES
Ed S.
Hinckley, OH
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2015 Category: Service
Ed said they took good care of him in a reasonable amount of time and the service was good.
This review was collected via phone interview by Customer Research Inc.

AW
Anna W.
North Royalton, OH
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2015 Category: Service
Anna said she was treated very nicely and she trusted the service.
This review was collected via phone interview by Customer Research Inc.

DM
Diane M.
North Royalton, OH
Mazda MPV
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2015
Always great service and advice.
Same as above.

SM
Sandy M.
Maple Heights, OH
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2015
Honest, dependable quality service!
I was referred to them by a friend at the Maple Heights location & followed them on to No. Royalton. For a single women, honest, dependable, quality service can be hard to find. I've been going to them about 15 years now & I'd certainly recommend them to anyone looking for good service.

IZ
Iris Z.
North Royalton, OH
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2015
Oil change, break check, new tires
Matt is a terrific mechanic. Always upfront and fair. Doesn't try to sell "extra" items you do not need. I do not take my vehicle any place else.