Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

439 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


BL
Bill L.
Brecksville, OH
Subaru Outback
Verified Customer
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03/08/2016
BLGL Outback
Very reliable. Confidence in work done. Fair price. Friendly service with complete explanation of work completed and recommended

BC
Becky C.
North Royalton, OH
Chevrolet Equinox
Verified Customer
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03/07/2016
Family-Owned, Family-Friendly
They always go the "extra mile"

RC
Ron C.
Broadview Heights, OH
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2016
Regular service/loud noise
We love the responsiveness and transparancy

DS
Dennis S.
Maple Heights, OH
Ford Freestar
Verified Customer
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03/06/2016
trustworthy repair service
vehicle repaired right the first time and in a very timely manner

NT
Nate T.
North Royalton, OH
Cadillac STS
Verified Customer
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03/05/2016
Great customer service
Great customer service, answered all my questions and just great overall experience.

SS
Sabrina S.
Pepper Pike, OH
Honda CR-V
Verified Customer
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02/28/2016
Matt explains everything well and we're willing to drive over 30 minutes (even in bad weather) because we appreciate the good customer service.
We've found an honest mechanic and we recommend going to Friend-Lee.

PH
Pam H.
North Royalton, OH
Chevrolet Aveo
Verified Customer
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02/26/2016 Category: Service
Pam said the business explained everything. They gave her a quoted price for the service and stuck to that same price.
This review was collected via phone interview by Customer Research Inc.

JJ
Jeremy J.
Cleveland, OH
Toyota Prius
Verified Customer
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02/24/2016
Fast service
Friend Lee has taken great care of my car. I appreciate that fast and quality service that has been provided over the past 6 months that I have taken my car there. Very reasonable service pricing.

SD
Sheila D.
Bedford Heights, OH
Infiniti G35
Verified Customer
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02/23/2016
Maintenance Review Visit
As always upon arrival for my scheduled appointment the car was taken into bay area. Upon standard inspection, it was discovered rear backup light was not working. Matt determined problem, repaired same, completed oil change, etc. and I was on my way. The very best service, knowledgeable and friendly. Customer for 26 years and counting.

YW
Yvonne W.
South Euclid, OH
Chevrolet Malibu
Verified Customer
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02/20/2016 Category: Service
Yvonne said they are excellent and she drives 25 miles to have her vehicle serviced there.
This review was collected via phone interview by Customer Research Inc.

DM
Dan M.
Parma, OH
Nissan Altima
Verified Customer
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02/18/2016
Thank you Matt and Jason
Matt and Jason have provided outstanding customer service for our vehicles at the Holiday Inn. I recently had service done on my car and would not hesitate to return. I would definitely recommend Friendlee to my family and acquaintances.

JO
Jaime O.
Brook Park, OH
Ford Escape
Verified Customer
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02/18/2016 Category: Service
Jaime said the staff was nice.
This review was collected via phone interview by Customer Research Inc.

ME
Mike E.
Maple Heights, OH
Chevrolet Colorado
Verified Customer
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02/18/2016 Category: Service
Mike said he likes this business because it is his son-in-law's. They do good work.
This review was collected via phone interview by Customer Research Inc.

KM
Kurt M.
Broadview Heights, OH
Ford Explorer
Verified Customer
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02/17/2016
Battery issue
Matt and the team at Friendlee really took the time to figure out my wife's car issue. They were thorough and punctual. Thanks Mart for making sure my wife's car was safe form our family!

AV
Andy V.
North Royalton, OH
Ford Taurus
Verified Customer
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02/14/2016
Quality and Honesty
I felt it was a little expensive for what had to be done but what car fix isnt expensive. They are always super honest and get the job done the right way. Its nice to know there's one last honest mechanic who's honest and knows how to fix anything the right way.

DD
David D.
North Royalton, OH
Chevrolet Cavalier
Verified Customer
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02/14/2016 Category: Service
David said the business did a fine job. They were quick and efficient.
This review was collected via phone interview by Customer Research Inc.

SC
Shawn C.
Cleveland, OH
Ford Ranger
Verified Customer
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02/13/2016 Category: Service
Shawn said this business got the job done on time, their reasonably price and they let him keep his vehicle sitting in the parking lot for 2 extra days while he got the plates for it.
This review was collected via phone interview by Customer Research Inc.

SM
Sharon M.
Broadview Heights, OH
Jeep Grand Cherokee
Verified Customer
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02/11/2016 Category: Service
Sharon said this business was very nice and willing to work with her.
This review was collected via phone interview by Customer Research Inc.

SM
Sandra M.
North Royalton, OH
Honda Accord
Verified Customer
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02/11/2016 Category: Service
Spoke with Julie. She said they did a great job and the person she worked with was very informative.
This review was collected via phone interview by Customer Research Inc.

LF
Lisa F.
Brecksville, OH
Dodge Durango
Verified Customer
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02/09/2016
Just exactly what I want!
Matt consistently takes great care of both my car and me, as a girl who knows little about cars. He does the work I request, and he also takes the time to check the car over completely, noting for "next time" what needs to get done. He's honest, and I will continue to take my car to Matt.