Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

406 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


ME
Mike E.
Maple Heights, OH
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Mike said he would recommend this business for service. He would like to thank them.
This review was collected via phone interview by Customer Research Inc.

JG
Jim G.
Solon, OH
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017
The best vehicle repair/service facility to be found!
We are long-time customers of Friend-Lee (20+ years) and to my knowledge there is no other shop that comes close to the fine and honest service we consistently receive! Matt, Jason, and crew are the BEST!

SS
Seto S.
Broadview Heights, OH
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2017
The people and services
Good people

BL
Bill L.
Brecksville, OH
Nissan 370Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2017
Wjl 370z
Very knowledgeable. Very courteous. Very honest.

MH
Mallorie H.
North Royalton, OH
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017 Category: Service
Mallorie said this business was quick and they provided excellent service.
This review was collected via phone interview by Customer Research Inc.

JB
Jean B.
Beachwood, OH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017
Outstanding service keeping an older car running in tip top shape
Friend-Lee Auto has done a fantastic job in keep my 2005 Honda CRV running in great shape. This 12 car is running like a champ and that is due to the preventative maintenance from Jay and Matt as well as affordable replacements for parts that are just worn out.

JJ
Jackie J.
Bedford, OH
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2017
Still the best!!!
Two very talented men who really care about both you and your car. Does not get any better than that..

EB
Elaine B.
Valley View, OH
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Service
Elaine said she has been using this business for 25 years and she has already recommended them to others. They are honest and she trusts them with her vehicle.
This review was collected via phone interview by Customer Research Inc.

ML
Melissa L.
Akron, OH
BMW 2 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2017
Reliable and good service
I've been a customer of Friend-Lee Auto for years. I've always received great service and the work is always done right. I trust Matt and his team for all my auto needs.

DB
Debra B.
North Royalton, OH
Kia Soul
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017
Good Car Service
Change Oil and looks basic problems. Does not charge for services not needed.

SK
Scott K.
Cleveland, OH
Chevrolet Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2017 Category: Service
Scott said his dashboard is shorted out now and that has never happened before. He said he was treated like some kind of criminal and so was his father. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Matt D. from Friend-Lee Automotive responded on 08/01/2017

It always seems that the INTOXALOCK breathalizer customers blame everything on the INTOXALOCK!!!!    There are thousands of dash cluster issues out there.....


JW
James W.
Parma, OH
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
James said the business provides really good service and he likes how they organize things.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Ohio
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2017 Category: Service
Tom said he asked them to do an oil change and they got it done in a timely manner. He likes what they're doing.
This review was collected via phone interview by Customer Research Inc.

JP
Jim P.
Broadview Heights, OH
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2017
Execellent work for very fair pricing.
Matt has always provided me with excellent automotive repairs. The work is done in a timely manner at a reasonable price.

JE
June E.
North Royalton, OH
Ford Fiesta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2017
Honest
Very friendly. honest and fast!

KK
Kris K.
North Royalton, OH
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017 Category: Service
Kris said the experience was fine and he received good service. The staff was forthcoming and honest.
This review was collected via phone interview by Customer Research Inc.

BC
Becky C.
North Royalton, OH
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2017
A Name You Can Trust
Always There To Fix and Repair
A Name I Can Trust
A Name I Will Share!

SS
Sabrina S.
Pepper Pike, OH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2017
Customer service is always excellent.
Customer service is always excellent.

DS
Dennis S.
Maple Heights, OH
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2017
the best
Matt and Jason take the time to do the job right the first time

ES
Ed S.
Parma Heights, OH
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2017
Quick and efficient
In and out as promised. Good service, great people.