ReScore Reviews™ (8)
I am sorry to read that could not give us a 5 star review on your service visit. We had not heard anything, after the visit, to indicate that the noise from the rear of the vehicle was still present. If that is the case, please contact me at 773-7505 ext. 3 to discuss your concern. As far as the tire concern, unfortunately the sales department makes the final decision on vehicle reconditioning and the tires had approximately 7/32nds and 5/32nds left, which is well above the minimum state inspection spec. If you wanted new tires, that should have been discussed with the sales department at the time of purchase. If there is anything I can do to make you feel better about our dealership or any of your concerns, don't hesitate to contact me.
Thank you for the feed back we will take a look at our pricing to insure we are price competitive we look forward to seeing on your next service visit.
We appreciate your feed back and hope to provide great service in the future.Thank you for speaking with me this afternoon, and as per our conversation I will send a re score email to you.
Earle - Thank you for taking the time to tell us about your visit. As we talked about on the phone I apologize for the miscommunication about your brakes. Eric was actually trying to tell you that there was 80% of life left on the brake pads but that the inside pad on the left rear was separating from the backing. As I stated in our conversation I would welcome the opportunity to take care of the brakes at no charge to show that we do value your business and it would be our way of saying that we care. I look forward to hearing from you.
Thank you for speaking with me regarding your service visit. I am sorry your visit was not up to our usual standards. Please let me know if you are still interested in my offer that we talked about during our conversation.
James - Thank you for allowing us another chance to show that we care about and appreciate your business. I appreciate your feedback and I am glad we were able to resolve your concerns. I look forward to seeing you again in the future.