Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79
4.8

( 94 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 6 days ago

Reviews


CF
Cloa F.
Omaha, NE
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019
Courteous & caring
Appreciate the friendly courteous welcome. Service was completed in the time stated. There is a nice waiting area.

SV
Steve V.
Papillion, NE
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2019 Category: Service
Steve said that he had to wait kind of a long time for the service provided.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Omaha, NE
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019
Knowledgeable and friendly
Always friendly. Gateway has always given me detailed inspections and prioritize the maintenance based on safety/best practice.

TG
Tom G.
Omaha, NE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019
Great service
Very professional

Verified Customer
Omaha, NE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2019
Very good.
I like staff.
Their work is.great.

HM
HELEN M.
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2019
I know Dave
I feel that Dave is very honest & can trust what he says. The ower ,& men are very nice.

BN
Brady N.
Omaha, NE
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Brady said his buddy Bob works there and he takes all his business there.
This review was collected via phone interview by Customer Research Inc.

JT
jim t.
Papillion, NE
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019
Great service
Extremely courteous service personnel, vehicle also gets a wash and vacuumed. Great waiting room with snacks and liquids.

BS
Bryan S.
Omaha, NE
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019
Bryan Sedlacek
Great Place and Great Service

JN
Jolene N.
Omaha, NE
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Jolene said everything was good. The employees were honest and straight shooting with her. They did a good job.
This review was collected via phone interview by Customer Research Inc.

PL
Pamela L.
Omaha, NE
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019
Tires
We were having issues with our tires. Dave & Ben took care of the problem right away.

MM
Melissa M.
Elkhorn, NE
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Tire fix
Xxxxx

DE
David E.
La Vista, NE
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
David said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

RV
Russ V.
Omaha, NE
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2019 Category: Service
Russ said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

EV
Eric V.
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019
Want to make sure vehicle is road-worthy
Spotted a problem we weren't aware of, but hope the resolution fixes some of the roughness from our transmission.

RD
Rick D.
Omaha, NE
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Great service
Friendly staff and great service .

BM
Bob M.
Omaha, NE
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Good
All the guys are top notch! A real classy place to service your automobile! The only negative is the fact that they did everything possible to eliminate my squeeky brakes when I backup, they did not solve the problem as the squeek is now worse than ever before. I"m reluctant to complain any more 'cause I hate to be a pain in the ass customer. Will adapt to to the ugly squeeks! bm

GT
Gene T.
La Vista, NE
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
trustworthy
They treat you like you want to be treated. They are very detailed orientated, only recommend repairs that are necessary and their costs are very reasonable.
I would recommend them to everyone!!!

Verified Customer
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Great customer service
They took great care of my needs. I am a new driver and they took time to explain the repair.

TM
TOM M.
La Vista, NE
Chevrolet Impala Limited
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2019
To much time spent in getting my car aligned.
I was not keeped informed by sales staff on my car situation. I had to ask the questions. Price was misquoted that I agreed to pay then sales person tried to get a higher amount of me.

If there are delays( parts or job getting done within a reasonable amount of time, then the sales help needs to inform any customer of potential delays. People are usually more apt to come back IF.....there's good communication! Today ....there wasn't good communication.
Sandy T., Owner | Operator from Gateway Auto responded on 11/06/2019

Hi Tom,

Our focus is to make sure all our customers feel informed every step of the way, so we are sorry that you feel as if the communication and speed of service was not what you desired.

While we never charge customers more than the price they pre-approved, it is possible that we need to work harder on explaining ourselves to avoid confusion.

We appreciate your feedback and will be making sure to improve our communication so as to avoid any misunderstandings.

Thank you! 


Sandy Toscano
Owner | Operator
402-932-0500


Displaying Review 1 - 20 of 94 in total