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SureCritic / Genesis Of Noblesville
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Genesis Of Noblesville

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(27 Reviews)
64
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Score Details

5 stars
84%
4 stars
8%
3 stars
4%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
3
Total ReScores™
5.0
ReScore™ Average
64
Net Promoter Score ®

Business Details

Categories
Contact
(317) 674-7400
No Business Hours Provided

Business Hours

* No Time Zone Provided
17665 Terry Lee Crossing Noblesville, IN 46060
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Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(27 Reviews)
Write a Review
Recent Reviews
WT
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Warren T.
Indianapolis, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2024
0
Category: Service
HORRIBLE!!!
Worst service experience I have ever had in my life. Took my 2018 Genesis G90 in for an issue and they gave me a repair quote that was ABOVE MSRP by at least 25%. This caused a delay in my warranty company's approval due to what costs their records reflected should be paid for the work. Miraculously(??), the dealership accepted MSRP for the repair. I questioned the service advisor about the quote above MSRP and he said it was company policy!!. While my car was there, I called the service manager twice, to discuss, and he never returned my call. When I picked up the car and spoke to the service manager he tried to pivot and said "your car is fixed and its all good"...LOL..What a bait and switch scenario!!. I told him directly, this ruins the dealerships credibility. I spoke to Hyundai USA and told them the situation and they told me I could go to another dealership, in town, should I need adjustments for this repair. I patronized this dealership for nearly a decade when it was Terry Lee Hyundai and I owned the Hyundai Equus. I will never step foot in here for sales or service. Frankly ,if my car broke down in front of this dealer I would have it towed to the other dealer for service.
WT
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Warren T.
Indianapolis, IN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/01/2024
0
Category: Service
HORRIBLE!!!
Worst service experience I have ever had in my life. Took my 2018 Genesis G90 in for an issue and they gave me a repair quote that was ABOVE MSRP by at least 25%. This caused a delay in my warranty company's approval due to what costs their records reflected should be paid for the work. Miraculously(??), the dealership accepted MSRP for the repair. I questioned the service advisor about the quote above MSRP and he said it was company policy!!. While my car was there, I called the service manager twice, to discuss, and he never returned my call. When I picked up the car and spoke to the service manager he tried to pivot and said "your car is fixed and its all good"...LOL..What a bait and switch scenario!!. I told him directly, this ruins the dealerships credibility. I spoke to Hyundai USA and told them the situation and they told me I could go to another dealership, in town, should I need adjustments for this repair. I patronized this dealership for nearly a decade when it was Terry Lee Hyundai and I owned the Hyundai Equus. I will never step foot in here for sales or service. Frankly ,if my car broke down in front of this dealer I would have it towed to the other dealer for service.
DD
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Debra D.
Upland, IN
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
Service makes the dealership!
I appreciate Joe Fittz and his willingness to get answers if he does not know. Always accommodating and courteous. I have always been of the opinion that any dealership can sell you a vehicle, the true dedication comes from the service department. I am very happy with my first experience owning a Genesis, I am very happy with the total experience!!
JASON B. from Genesis Of Noblesville responded on 02/22/2022 04:18 PM

Thank you for the 5 star review 

Verified Customer
Fishers, IN
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
verified customerVerified Customer
8
Category: Service
The Genesis way
I was treated very well at my oil change/Recall visit. Joe was my agent. They communicated well, completed the repair quickly and returned my car cleaner then it's been in weeks.
JASON B. from Genesis Of Noblesville responded on 11/15/2021 05:16 PM

Thank you for the 5 star review 

Verified Customer
Indianapolis, IN
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/04/2021
verified customerVerified Customer
8
Category: Service
efficient service
Appointment for routine maintenance was done quickly and efficiently even though service department was busy. Comfortable waiting area was available for waiting.
JASON B. from Genesis Of Noblesville responded on 11/04/2021 06:47 AM

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear your last visit did not go as planned I will be reaching out to you to see if I can help. 


Jason Broaddus 
Service Manager Terry Lee Hyundai and Geneisis of Noblesville
jbroaddus@terrylee.com 
317-674-7432

BD
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Bob D.
Fishers, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
10
Category: Service
Four new cars
My wife and I gave purchased our last four cars from here, and will only ever buy from here…enough said!!!
JASON B. from Genesis Of Noblesville responded on 10/15/2021 01:47 PM

Thank you for the 5 star review 

KL
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Kennette L.
Anderson, IN
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2021
verified customerVerified Customer
10
Category: Service
Fast and Dependable/Went the extra mile!
They treated my wife like a Queen. They even washed the car & made sure no water spots were on it. We bought the car second hand but they still took the time to make sure service was top notch. They even showed her how to access the App and sign in for remote start.
JASON B. from Genesis Of Noblesville responded on 10/12/2021 05:47 PM

Thank you for the awesome 5 star review 

CM
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Carl M.
Carmel, IN
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customerVerified Customer
Category: Service
Great service
Joe Fittz always makes the check in and service work exceptional for me.
Recommended
JASON B. from Genesis Of Noblesville responded on 07/28/2021 02:09 PM

Thank you for the 5 star review 

Verified Customer
Westfield, IN
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2021
verified customerVerified Customer
Category: Service
Finally
Terry Lee was a God sent, excellent experience from the start to the finish. Tried the other Genesis dealer in Carmel several times and it was a nightmare every time.
Recommended
JASON B. from Genesis Of Noblesville responded on 07/28/2021 01:35 PM

Thank you for the 5 star review 

Verified Customer
Fishers, IN
2020 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2021
verified customerVerified Customer
Category: Service
Exceptional service
As always, my experience with the service department at Terry Lee was excellent.
Recommended
JASON B. from Genesis Of Noblesville responded on 07/04/2021 06:31 PM

Thank you for the 5 star review 

JD
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John D.
Indianapolis, IN
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2021
verified customerVerified Customer
Category: Service
Professionalism of staff, cleanliness of the facility, quality of the work, good car.
Professionalism of the staff, cleanliness of the facility, quality of the work done, the quality of the car itself, good driving car.
Recommended
JASON B. from Genesis Of Noblesville responded on 06/28/2021 01:52 PM

Thank you for the 5 star review 

JASON B. from Genesis Of Noblesville responded on 06/28/2021 01:57 PM

Thank you for the 5 star review 

Verified Customer
Indianapolis, IN
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Service
Terry Lee Genesis customer review
Excellent sales, finance and service staff. Compared to their competitors, who I dealt with before moving my business to Terry Lee, they are head and shoulders above. I moved from another dealership where I had leased my vehicle because they would not answer the phone, seemed indifferent everytime i went in for a service related question and the service department would not follow up. Genesis needs to be deliberate and conscious of the impact of such negative perceptions as they look to create an competitive edge in the luxury car market. Most of those customers can afford many different choices and are sensitive to the interactions with staff and the upkeep of the facilities. Also fulfilling the service promise at time of purchase is critical to potential repeat customers
Recommended
JASON B. from Genesis Of Noblesville responded on 05/19/2021 01:25 PM

Thank you for the awesome 5 star review 

KK
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Keith K.
Fishers, IN
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2021
verified customerVerified Customer
Category: Service
FRENDLY AND COURTIOUS.
I love my Genesis. This is my 3rd and the ease of dealing with Terry Lee Genesis makes the purchase so much better.
Recommended
JASON B. from Genesis Of Noblesville responded on 04/01/2021 12:45 PM

Thank you for the 5 star review 

MB
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Michelle B.
Noblesville, IN
2017 Genesis G80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2021
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/15/2021
Category: Service
JASON B. from Genesis Of Noblesville responded on 03/16/2021 04:13 AM

Thank you for taking the time to complete the review your feed back helps our dealership get better. I am sorry to hear your last visit did not go as planned. I will be reaching out to you to see if I can help.


Jason Broaddus 
Parts and Service Director 
Terry Lee Hyundai and Genesis
jbroaddus@terrylee.com
3176747432

DR
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David R.
Fishers, IN
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2021
verified customerVerified Customer
Category: Service
They are in the people business who just happen to sell automobiles
How did you come up with a score of 4.8? I gave then a 10 on all questions
Recommended
JASON B. from Genesis Of Noblesville responded on 01/09/2021 05:31 PM

Thank for the 5 star review

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