ReScore Reviews™ (1)
The tow truck from Gordies arrived in 5 minutes flat, which was unexpectedly fast. Their facility was
full of cars to repair due to the recent weather, so I was advised that my car would probably not be ready until sometime Tuesday, which I said was fine with me, but it was done on Monday! Who can top great service like that?
Hi Jeanne. I appreciate your taking time to share your experience and the kind words. We've got a great staff here who strive to get our customers back on the road quickly. Glad we could give you a pleasant surprise.
Thanks for your business!
I have to start by saying just how sorry I am about all this. I sincerely am and I had no idea any of this had happened. Yesterday was the sixth consecutive day of absolute craziness at Gordie's due to the cold. I went home at 11:00 pm Thursday night and last night too, just to give you an idea. That being said, it may be no excuse, but I was totally overwhelmed when you stopped by yesterday. Looking back, I wasn't a good listener. I did not mean to be disrespectful or uncaring. I didn't understand your question about the oil and was so frazzled and pressured about the business at hand at the time that I didn't take the time to ask the questions needed to give you a better understand your question and understand what all had happened. Sometimes we use a synthetic 0W20 in place of 5W20 because it covers the specs and I thought that might have been the case in your situation. Your demeanor was so calm that I totally misread the severity of the issue. I didn't catch on to you saying anything about the oil being overfilled, etc. Again, poor listening on my part.
I strive to do my best to serve our customers and I fell miserably short in how I handled you and your situation yesterday. Again, I am so sorry.
I'd like to speak with you on Monday, if you'd be available for a call. Even if you choose to not do business with us in the future, I want you to be heard and know that you're valued. Is there a good time to call you?
Hi Jeanne. Thank you for taking time to share your experience from your visit yesterday. However, I see you rated us as just one star. Perhaps this was a mistake? If so, would you please revise your rating?We appreciate your chherful smile and business! Thanks!Jeff Peterson, Owner
Will definitely use again when needed.
After about twenty minutes, the technician comes back holding an electronic switch assembly. It turns out
my truck played a nasty little trick on me. My glove compartment light switch fell out of place and stayed on.
Because I never go in my glove compartment I would probably not find this problem. It sounds stupid
simple but I would have not solved this until sometime in January. Thanks guys for embarrassing me
but helping me at the same time.