Grayson Hyundai offers many automotive products and services to our Maryville, Oak Ridge, and Knoxville, Tennessee area customers. We forward to helping you with your automotive needs. Grayson Hyundai offers many automotive products and services to our Maryville, Oak Ridge, and Knoxville, Tennessee area customers. We forward to helping you with your automotive needs.
I had my car delivered to Grayson on 2/13/23. The first issue came when they “lost” my email containing the insurance adjustment. This took them 2 and a half weeks to sort out between all departments (the two departments are 50 feet away from each other). No communication at all! This caused a back order on the delivery of parts. Finally once the service department was finished, the body shop did not have the proper parts ordered because once again NO COMMUNICATION between departments. It is now 5/27/23 and I have yet to have my car fixed.
I could overlook all of this if I had been offered a loaner vehicle from the dealership to compensate for these issues and for being a loyal customer. I was never offered and when I asked Service Manager Steven Kachelries if he could look into providing me one I was told that they don’t provide loaners in this case.
Long story short, I doubt I will ever return to Grayson once I pick up my car… which by the way, they are currently unable to provide an estimate for completion. Worst customer service I have ever experienced in my entire life