ReScore Reviews™ (25)
Thank you! We appreciate your business!!
We appreciate that you completed the survey. We use this information to make us a better place. Let me know what we could do better to get that 5th star. Until next time, thanks for your business.
I am glad that I had the opportunity to discuss with you the issue. I now need to ask you a favor, with no other reason for your compliance other than we need to have a better score for this service advisor.
I appreciate that you recognized that we do take our customers concerns seriously, and I would like you to blindly rescore us. I would appreciate a 5 on the rescore if you feel like you could do that.
I am hopeful that all of your future visits to our service department will be up to our 5 star rating.
Thanks again for your follow up on this issue, and hopes that you could honor my request.
You the man
I will certainly pass this information on to our Sales Manager and let him handle it from there. Thanks so much for the response though. We really do appreciate the time it takes for customers to fill out the survey.
We always look forward to your visits and thanks so much for your business
Thank you for responding to the survey. We really do use this information as a measuring stick. Thanks for your time and most of all thanks for your business.
I would venture to say the Auto Parts stores provide a great service to unknowledgeable customers who would at least like an idea as to what may be wrong with their vehicle without a $55 to $110 dollar price tag. They can then determine if a repair is necessary.
WOW I wasn't expecting another low sure critic from you. At least they are not 1's and we got a 3. 3 still is not acceptable. Hard to believe that the experience was not up to at least a 4. Please reconsider and offer a rescore of 4.
Thanks for your business and hopefully thanks in advance for rescoring this as a 4.
I would appreciate a rescore on this one. I have sent the one to you maybe I can send another one.
I feel bad that you didn't have a great experience here. I went back and looked at your service for that day. It was a very busy day for us and and with a 12;20 appointment trying to get technicians their lunch break I am sure that you didn't get the fastest of service. I apologize for that.
We have expanded our service dept from 7 to 16 bays have expanded our staff from 5 to 10 technicians. We always strive to get customers in and out and obviously we let you down.
As far as Paul I know that alot of customers really do miss him. He was an easy guy but this is a very stressful job, dealing with customers and the amount of customers that we have to deal with. Guys get burnt out and Paul was burnt out.
My service advisors have had 10 complaints on them in a year, and yours was number 10. They have serviced approx. 9000 customers in that same amount of time. I will though bring it up to them that you got let down and we don't take that lightly. Please forgive us.
I will send you a rescore now that I have explained the situation. We would appreciate a 4 on the rescore, but if you feel like that is not appropriate then I understand.
Can't get a whole lot better than very sastified. Thanks for the compliment and thanks for your business.
We don't get involved too much in policy decisions with sales but I promise I will bring it up to them. Thank you for that input and thank you so much for your business.
I will send you a rescore but I will be more than glad to replace all 4 bulbs at no charge to you. I will have to know what day you want to come in and I will see to it that you will not need an appointment.
Thank you so much for that response. We appreciate it, but most of all appreciate your continued business.
The best Hyundai dealer in Ohio. WOW. We will keep you in mind in case we start making our own television commercials.
Thanks for the vote of confidence and thanks for your business.
I was here the other day when we worked on your vehicle. I do apologize for the inconvenience to you having to come back to have the tires rotated. As far as the time involved we did do the alignment and replaced the missing camber bolt. That definately added to your time.
I did have a talk with our technician that did the work on your vehicle about test drives. That would have been where we dropped the ball. We could have noticed that your tires were cupped and that was causing the vibration coming from your car. I hated that you had to come back.
We rotate your tires back once we figured out what was causing the problem, and gave you a gift card for $25 to compensate you for the rotation amount.
Once again I really do apologize for the inconvenience and hope that in the future we can prove our professionalism and make up for this visit.
If you have anything you would like to express back to me e-mail me and we can discuss in further. I want to make this up to you and would like to offer a rescore of this survey to you once we have made contact.
You are just a delight as a customer. Thanks for the comment and thanks for the business.
No, you are simply the best customer. I awarded you customer of the day but you had to be present to accept the award. Thanks for responding and thanks for your business.
Thanks for responding to the survey. We use this information to make us a better place to shop. Thanks for the time it took and thanks for your business.
I hate hearing a review of this magnitude. We get so few of them and looks like you have had some rather bad experiences. I don't know how to respond to this. Chad is a very reliable technician and I have shown him the survey response. We do use an impact to tighten lug nuts but we use what is called a torque stick to do it with. They are specially designed tools so that we make sure the wheels have been properly installed. I have not heard of these torque sticks doing damage to lug nuts but I will get out into the shop today and try to figure that out. Oil being spilled I have no answer for that. It upsets me that this could happen I can't imagine how you must feel. I will work with all of my technicians to help insure that this does not happen in the future.
These are great words of encouragement for us We always try to give that level of service. Thanks for recognizing that and thanks for your business.
Thanks for taking the time to respond to the survey. We do appreciate that you did respond and love that you gave us 5 stars. Thanks again for the survey and most of all thanks for your business.