ReScore Reviews™ (25)
I feel badly that we are not able to get you the a/c that cools you properly. Once it get's warmer outside come on back in. I will have them look at the vehicle again and try to figure something out for you. I will make sure they charge you NO diagnostic fees for this. Thanks for your business.
We hope to some day have a car wash available to our customers. Sorry we don't have one right now. It is on the chalk board for later on. Maybe then we can get that 5th star that we so strive to get.
We will do our best to earn that 5th star next time.
Those are great comments for me to read. Thanks so much for them.
Tell me what we could have done better to get that 5th star. That is what we strive for.
Thank you! We apprciate your business! Let us know what we can do in the future to get that fifth star!
Thank you! We appreciate your business! Please let us know what we could change in the future to get that 5th star!!
We appreciate that you completed the survey. We use this information to make us a better place. Let me know what we could do better to get that 5th star. Until next time, thanks for your business.
I will certainly pass this information on to our Sales Manager and let him handle it from there. Thanks so much for the response though. We really do appreciate the time it takes for customers to fill out the survey.
We always look forward to your visits and thanks so much for your business
We don't get involved too much in policy decisions with sales but I promise I will bring it up to them. Thank you for that input and thank you so much for your business.
I hate hearing a review of this magnitude. We get so few of them and looks like you have had some rather bad experiences. I don't know how to respond to this. Chad is a very reliable technician and I have shown him the survey response. We do use an impact to tighten lug nuts but we use what is called a torque stick to do it with. They are specially designed tools so that we make sure the wheels have been properly installed. I have not heard of these torque sticks doing damage to lug nuts but I will get out into the shop today and try to figure that out. Oil being spilled I have no answer for that. It upsets me that this could happen I can't imagine how you must feel. I will work with all of my technicians to help insure that this does not happen in the future.
I pulled your invoice so that I could see just what was recommended and why. The alignment sheet shows that the left front tire is pointed in too far. This will cause premature wear to the tire. It was a recommendation.
We have no history of your maintenace on this vehicle since purchased but according to the estimate sheet the serp belt is showing signs of cracking. Obviously you don't want a $55 part to break and cause very serious damage to your engine. This belt runs the water pump and if breaks could most likey cause terrible unwarranted damage to the engine.
The injection service and the coolant service recommended are maintenance items suggested when we notice the there is carbon build up in the intake. This interfers with the map sensor causing your engine to use more gasoline. The injection service cleans this map sensor and fuel efficiency increases.
Coolant service is recommended based on time and mileage. Coolant has a tendency to become acidic and will then eat the seal inside the water pump. Again it is a maintenace item.
We only recommend here at Herrnstein. It is always your option to declilne the work that we recommend. Our goal is to keep that vehicle running as long and properly and safely as possible.
We are certainly glad that you are pleased with the service. We take these responses so seriously that I have been asked by the owners why we didn't a 5 star from you. If you have suggestions as how we could have earned that 5th star let me know.
Til then thanks for your business.
Thanks for the feedback thru the survey. We appreciate the infor, and really appreciate you as a customer. Thanks for your business.
We will work on the chairs.
Well thank you or responding to the survey, thanks for your purchase of a new vehicle, but most of all thanks for being a valued customer.
Appreciate you responding to our survey. Let me know what we could have done better to get that 5th star. That is what we strive for. Thanks again for the time , but most of all thanks for your business.
Thank you for responding to our survey. We appreciate the time it takes to reply, but we do take these survey's seriously. When we don't get 5 stars we always wonder why. Let me know what we could have done better to earn that 5th start.
Thank you again for your time and thank you for your business.
Thank you so much for your kind words. I am sorry that your vehicle wash was not what you were expecting, that means it was not up to our standards. Please feel free to call in and set up another complimentery oil change at your convenience.
Thank you for responding to the survey. Let me know what we could have done better to get that 5th star. I promise if you tell me I will make sure next time you are in here we will try and fulfill that request.
Thanks for your time and thanks for your business.
It is very rare that I need to respond to concerns like this, and as the person responsible for this department it bruises my soul to read this. I promise that I will have a talk with my entire department to make sure this does not happen. I will question the technician that worked on your vehicle and find out how this can happen.
You do have my attention and your comments are certainly welcome. If we have a problem we can't solve them unless we know about them. Til next visit thank you for the time it took to respond to this survey, and most of all thanks for your business through out the years.