ReScore Reviews™ (25)
We take these survey responses so seriously that even when we get 4 out of 5 we try to figure out where we fell short. If you would like, let me know how we could earned that 5th star. We appreciate your comments and we appreciate your business.
negative side, the labor costs seem to me to be quite high. I was charged almost $11 to replace the engine air filter, and I declined a proposition to replace the antifreeze for about $115. The major reason I requested service was to repair the front drivers side axle, along with several recalls, and I was pleased that these were done at no additional cost.
Well I am glad that we were able to repair your vehicle for you. You come see me next time and I will help with a discount on your next service. Thanks for your business.
Thank you for the 4 stars. Sorry we did not stock your part. We are always trying to find the right mix between having to much inventory and too little. Thanks though for the response and thanks for your business.
Thank you for responding to the survey. We just love it when customers take their time to respond. Thanks for the time but most of all thanks for your business. I am really glad we figured it all out for you.
You need to bring the vehicle here so we can look at the leak. I will address the fingerprints with the technician that worked on your vehicle. Please call me. You will not need an appointment and I will take care of thios personally.
Thank you for the response to the survey. I hate that we can't get a 5 star because of the wash bay. I will get onto them. Thanks though for your time and most of all thanks for your business.
Thanks for responding to the survey. We are so appreciative. Most of our customers don't realize that we use this invormation to make us an even better place to shop. Thanks for the time it took you, but most of all thanks for your business.
Thank you for the response. Let us know how we can be even more friendly to deserve that last star. Thanks for the response and thanks for your business.
I always try to get to the bottom of responses like this. I am glad that we did excellent service on your vehicle. I see you had a 3:20 appointment that day and we were 13 minutes late getting you checked in. I can tell that we wrote the RO at 3:33 that day. Sorry for the iniconvenience.
Thank you for responding to this survey. Let me know sometime what we can do to get that next star. It is important for us to know that we are giving 5 star service. Until then thanks for your business.
That is a valid issue and I will see to it that this get's done n the future. Appreciate the feedback. It makes us stronger and better when we listen to our customers.
I apologize that we didn't get you out of here in a timely manner. If you could respond and let me know how long were you here. What time was your appointment and what time did you get out of here. We always strive for excellence and looks like we let you down. I will make it a point to get that coffee pot looked at more regularly. Until then thanks for your business
We appreciate the survey response. I was wondering what we could have done to get that 5th star. Thanks for your time and thanks for your business.
My only complaint was the car they gave me to drive while they worked on mine smelled like a giant ashtray! I live less than 10 minutes from the dealership and by the time I got home my clothes and hair smelled like I had chain smoked a whole carton of cigarettes! Maybe that wouldn't be a huge deal to most, but I'm not only a non-smoker but I'm severely asthmatic too.
We appreciate you kind words about our service department. However I appologise for the vehicle that you had to use smelling line smoke. Hopefulley on your next visit we can earn that fifth star!
We will not let you down.