Mr, we have been as transparent with you as we can be. We discussed that your transmission has metal debris in the pan indicating that the assembly will require replacement. In addition, we talked about how the fluid was found to be burnt and a solenoid was malfunctioning. You requested a temporary solution to get you by for a couple days and we were very honest about the risks you would be absorbing in proceeding with simply cleaning out the pan and changing the filter.Thank you,
Your Service Team
The finest compliment I can ever receive is a referral from my friends and customers.
When I pulled into the parking lot I backed up between the white lines but a power pole guide wire was right on the line and did $500.00 worth of damage to my bumper.
As far as I am concerned this would never have happened if the guide wire was blocked or marked.
I am very upset about what happened to my car.
I apologize for the negative experience you had with us recently. I have heard that Kamal spoke to you on the phone concerning the power pole wire, so I wanted to specifically apologize to you for the misunderstanding over the battery price. In our system, only one battery option came up for your vehicle when I searched, which incidentally turned out to be what's called an 'AGM' battery which typically runs around twice the price of a conventional battery. I was unaware of this at the time, but Kamal has since informed me of my mistake. At the time, I also didn't know another source to explore for a better price for a conventional battery. I don't want you to think I was attempting to decieve you because we typically check one source for our batteries and it seemed to only present one option which was an AGM battery. I greatly apologize for my misunderstanding over the battery. We appreciate your loyalty with us for all these years, and hope you may give us another shot to get it right.
Your Service Team