Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

330 Reviews

98% Would Recommend
Latest Review 13 days ago

Reviews


CW
Cherokee W.
Oregon
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/23/2019 Category: Service
Cherokee said she took her vehicle in for diagnostic. She added she thought that it was either the reverse gear or the reverse band. She mentioned that the technician ran out over a quarter of a tank of fuel to diagnose it. She stated that the technician told her she was going to need a complete transmission rebuild. The technician did not remove the transmission pan during the diagnosis. She took her vehicle to another facility and that business told her it was the rear band.
This review was collected via phone interview by Customer Research Inc.

AG
Alexdranda G.
Beaverton, OR
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/17/2019
Scammers
I was traveling out of town to drive to my mama's house for Mother's Day when my car engine light came on. I stopped at Huddle's and they told me I needed all this work done. I'm a single mother with my small child in the car and I feel I was taken advantage of. I made it back home after my trip and my local mechanic said I only needed new oil and a belt that was loose. I wouldn't trust these guys. My car is running so much better and no more engine light on. Sad you can't trust many automotive shops these days. I'd give zero stars if I could.

JR
Jason R.
Cottage Grove, OR
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/16/2019 Category: Service
Jason said Matt was not customer oriented. The prices were higher than any other facilities in the area. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

HS
Harvey S.
Myrtle Point, OR
Ford Super Duty F-550 DRW
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/22/2018 Category: Service
Harvey said the bill was higher than the quote they gave him.
This review was collected via phone interview by Customer Research Inc.
Gary H. from Huddle Automotive responded on 03/22/2018

Harvey sorry you were not happy, unfortunately a quote is just that, a estimate. On a engine replacement there are unforeseeableĀ parts that were required to be replaced, repaired. Hopefully you'll understand. It's saves you money in the long haul. Huddle Automotive does its very best to repair correctly and to take pride in the work that is done.


AL
Anita L.
Eureka, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2016
Clear explanations
Describe problems in an understandable way.

TH
Tim H.
Oregon
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/18/2016 Category: Service
Tim said he was highly disappointed with the service from the business. He was told they could diagnose his vehicle in an hour and it would only cost $75. They charged him $164 for two hours of service at $75 per hour and $14 for hazardous material and supplies. In the past, he used to highly recommend the business but due to his last experience, he will no longer recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

FE
Frank E.
Cottage Grove, OR
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/22/2016 Category: Service
Frank said the business did a good job on the service but they were expensive. Their prices were 50 percent higher than other businesses.
This review was collected via phone interview by Customer Research Inc.

PC
Philip C.
Cottage Grove, OR
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/09/2014 Category: Service
Phillip said he waited two days for a diagnostic at this business. This was his work vehicle and he did not appreciate the wait. They told him they would look at the vehicle the same day or next day, but they did not. After they did the diagnostic, they got the computer reading and did not understand it, so he drove away from the business. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Gary H. from Huddle Automotive responded on 05/12/2014

thanks for answering my phone call and I hope that you got a better understanding of the diagnosis that was done and the results. I am sorry that it took longer than you were told but due unforseen circumstances that arose it did. For that we apologize and hope that you will give us another chance in the future.


BE
Bruce E.
Cottage Grove, OR
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Bruce said the business got done what he needed them to do.
This review was collected via phone interview by Customer Research Inc.

JS
Jeff S.
Auburn, WA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Jeff said the staff was really helpful and helped him out quite a bit. He added they are really good and he is happy with this facility.
This review was collected via phone interview by Customer Research Inc.

KP
Ken P.
Cottage Grove, OR
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Ken said the business did an excellent job, they were very professional, did excellent work, no doubt that they fixed the problem and he was very happy with their services.
This review was collected via phone interview by Customer Research Inc.

KP
Ken P.
Cottage Grove, OR
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Ken said the business did an excellent job, they were very professional, did excellent work, no doubt that they fixed the problem and he was very happy with their services.
This review was collected via phone interview by Customer Research Inc.

RS
Ron S.
Pleasant Hill, OR
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Ron said the service was very good, the staff did a quick and thorough job and he is very happy with the service.
This review was collected via phone interview by Customer Research Inc.

LM
Linda M.
Eugene, OR
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Linda said they did what she asked and helped her get back and forth.
This review was collected via phone interview by Customer Research Inc.

JB
Joe B.
Yoncalla, OR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Joe said that the facility did a good job.
This review was collected via phone interview by Customer Research Inc.

RP
Richard P.
Creswell, OR
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Richard said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

GB
Glen B.
Creswell, OR
Ford Econoline Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Glen said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.

LF
Larry F.
Yoncalla, OR
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
2004 Ford 6.0
The best place to go to for Ford diesel repair. Great people to work with. They know their business an WI treat u right

JL
Jo L.
Cottage Grove, OR
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
Always Great Service
I have taken my Trk here a few times and we are always pleased with the service and knowledge....
Great Service all around....
Thank You

MW
Megan W.
Oregon
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Megan said the business was helpful and informative.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 330 in total