Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1711 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.48148/5Overall Rating 4.48148/5Overall Rating 4.48148/5Overall Rating 4.48148/5rating 4.48148
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


AP
Annette P.
Yucaipa, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2016 Category: Service
Meh
Not the best dealership, not the worst. Typical how when you are buying a car they care and when you already have it, they don't
JOE B., General Manager from Hyundai Inland Empire responded on 07/20/2016

Annette, 

thank you for taking the time to rate us. i appologize that we made you feel less than appreciated. I'm having Kris our Service Manager  reach out to you to get more details and try to make it right!

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

MH
Mary H.
Riverside, CA
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2016 Category: Service
Service - oil change
Smooth service
JOE B., General Manager from Hyundai Inland Empire responded on 07/20/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

MS
Marie S.
Redlands, CA
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2016 Category: Service
Courteous and attentive employees
Overall service was prompt and courteous.
JOE B., General Manager from Hyundai Inland Empire responded on 07/18/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

MN
Martin N.
San Bernardino, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016 Category: Service
so excellence
nice customer care
JOE B., General Manager from Hyundai Inland Empire responded on 07/18/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

Verified Customer
Redlands, CA
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016 Category: Service
Matthew B is the best
Keep up the excellent work and we will buy our next car there
JOE B., General Manager from Hyundai Inland Empire responded on 07/18/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

ST
Sharon T.
Highland, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2016 Category: Service
Recent Service
Competent and courteous service. Thank you
JOE B., General Manager from Hyundai Inland Empire responded on 07/18/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

AL
Arthur L.
Highland, CA
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016 Category: Service
great service
timely service and performance
JOE B., General Manager from Hyundai Inland Empire responded on 07/18/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

SR
Samuel R.
Highland, CA
2013 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2016 Category: Service
friendly staff
Good service
JOE B., General Manager from Hyundai Inland Empire responded on 07/18/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

LW
Linda W.
Yucaipa, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2016 Category: Service
Disappointed
This was my first service on my new vehicle. I was disappointed that I had to locate my car after the service tech gave me my keys and then I had to attempt to maneuver it through the cramped lot of vehicles in various stages of repair. I will try once more but if no improvement I will be having my vehicle serviced elsewhere.
JOE B., General Manager from Hyundai Inland Empire responded on 07/13/2016

Thank you for taking the time to rate us. I'm as dissapointed as you are on how the vehicle was delivered back to you.

I will have Kris Cranfill or Service Manager reach out to you to get additional feedback on how we can further improve.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

TD
Terry D.
Hesperia, CA
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2016 Category: Service
Always fast and courteous employees
I always come here for service...
JOE B., General Manager from Hyundai Inland Empire responded on 07/12/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

DS
Dolores S.
Banning, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2016 Category: Service
It's friendly.
They know me and my vehicle.
JOE B., General Manager from Hyundai Inland Empire responded on 07/12/2016

Thank you for taking the time to rate us.


Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

Verified Customer
Norco, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2016 Category: Service
No follow up.
I have yet to have someone reach out to me. I also had to have a part ordered under warranty. I was told 2 weeks and it's well over 3 weeks and I have yet to hear from them. I've had my new Hyundai for 2 months and I can say I've been disappointed with Hyundai. Pedro 2016 veloster turbo.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2016 Category: Service
Not such a good first impression.
Make sure you have plenty of time, if on your lunch break make sure you call and make sure you check if the shuttle service is running. Also seems if u drop off they push your car off till the end of the day.
JOE B., General Manager from Hyundai Inland Empire responded on 07/12/2016

Pedro, 

Thank you for taking the time to rate us. I'm truly sorry about the experience. It's unacceptable to me as well. I will have Kris our Service Manager reach out to you in an effort to attempt to remedy what we can in hind sight.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

SS
Stacey S.
Beaumont, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2016 Category: Service
Outstanding customer care. What customer service used to be!!
Wouldn't go anywhere else.
JOE B., General Manager from Hyundai Inland Empire responded on 07/12/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

AM
Alyssamarie M.
Redlands, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2016 Category: Service
Excellent Service
All employees are very patient and welcoming. I usually see Jason Pratt, Art Lee, and Matt in service. They are always amazing and help me with whatever I need.
JOE B., General Manager from Hyundai Inland Empire responded on 07/11/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

LM
Linda M.
Redlands, CA
2006 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2016 Category: Service
NA
NA
JOE B., General Manager from Hyundai Inland Empire responded on 07/11/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

DK
Deanna K.
Cathedral City, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2016 Category: Service
Hinesty
Deal was exactly as promised
JOE B., General Manager from Hyundai Inland Empire responded on 07/11/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

Verified Customer
Highland, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2016 Category: Service
Service
30k inspection and oil change. Was a good experience. Will come again
JOE B., General Manager from Hyundai Inland Empire responded on 07/09/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

FM
Frederick M.
Cherry Valley, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2016 Category: Service
Best dealership ever
Great and professional people here.
JOE B., General Manager from Hyundai Inland Empire responded on 07/09/2016

Thank you for taking the time to rate us.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

WC
Wendy C.
Loma Linda, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2016 Category: Service
Care for customers
Glad I was able to resolve the problem with a manager great service overall thank you.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2016 Category: Service
Great service
They are able to help u get what you want. They don't give up until you have the car you really want. I loved how they did everything possible to help me get my 2016 hyundai velosyer turbo when the Ontario hyundai didn't help much. Recommended hyundai inland empire really great place.
JOE B., General Manager from Hyundai Inland Empire responded on 07/08/2016

Wendy, 

Thank you for taking the time to rate us. I'm sorry we dissapointed, I will have Kris our Service Manager reach out to you and see how we can make it right.

Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com

MC
Michael C.
Beaumont, CA
2014 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2016 Category: Service
Mike C
Average
JOE B., General Manager from Hyundai Inland Empire responded on 07/08/2016

Michael, 

Thank you for taking the time to rate us. I'm truly sorry we let you down. I will have Kris our Service Manager reach out to you and see how we can make things right.


Joe A Borges
General Manager
Hyundai Inland Empire
jborges@iehyundai.com