Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1554 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 3.8214286/5Overall Rating 3.8214286/5Overall Rating 3.8214286/5rating 3.8214286rating 3.8214286
Original
Overall Rating 2.0714246/5Overall Rating 2.0714246/5rating 2.0714246rating 2.0714246rating 2.0714246
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Rockford, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/13/2019 Category: Service
warranty work
work was done in a timely and was excellent
Bret B., Service Manager from Hyundai On Perryville responded on 05/14/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Roscoe, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2019 Category: Service
Great Service
Ended up needing a new motor. All cover under warranty including my rental car. Everyone was very helpful.
Bret B., Service Manager from Hyundai On Perryville responded on 05/03/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

NN
Nancy N.
Rockford, IL
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019 Category: Service
Came in for an oil change and checking over the car
The people in customer service were polite and explained what they did to my car.
Bret B., Service Manager from Hyundai On Perryville responded on 04/22/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

EG
Ernesto G.
Rockford, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2019 Category: Service
My car runs well. Thanks
All's Ok
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Roscoe, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2019 Category: Service
Recall
To many recalls on Hyundai cars
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

MR
Mark R.
Machesney Park, IL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2019 Category: Service
Recall
They did the work they said they would
Bret B., Service Manager from Hyundai On Perryville responded on 04/02/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

TM
Tyler M.
Rockford, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2019 Category: Service
great location
easy location to get to quick maintenance
Bret B., Service Manager from Hyundai On Perryville responded on 03/06/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2019 Category: Service
Service Recall and oil change
OK
Bret B., Service Manager from Hyundai On Perryville responded on 02/27/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2019 Category: Service
Good timely oil change
Oil change and tire rotation did not take too long.
Bret B., Service Manager from Hyundai On Perryville responded on 02/25/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

BT
Barbara T.
Roscoe, IL
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2019 Category: Service
Very Satisfied
Very Happy with the results!
Bret B., Service Manager from Hyundai On Perryville responded on 02/19/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

AO
Assunta O.
Davis, IL
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
cleanliness and service
Arrived on time, taken right away and was done within the hour.
Bret B., Service Manager from Hyundai On Perryville responded on 02/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

LS
Lynn S.
Rockford, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2019 Category: Service
Customer
Accommodating
Bret B., Service Manager from Hyundai On Perryville responded on 02/04/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2019 Category: Service
service on tuscon
I do not like having to take these surreys. If there is an issue I try to address it when I am at the dealership.
Bret B., Service Manager from Hyundai On Perryville responded on 01/21/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

QT
Quentin T.
Loves Park, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Great service
A little more than I expected to pay but they got the job done right.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

GJ
Gregory J.
Loves Park, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
fIRST SCHEDULED MAINTENANCE
FIRST MAINTENANCE VISIT WENT WELL WITH NO ISSUES.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Oregon, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2018 Category: Service
Good service, bad timing
I’ve been going to this dealership for almost a year. I dropped my car off early and didn’t get it until the end of the day. Staff explained they were extremely busy, but I would have liked a phone call for an update, not just I needed something else to be fixed.
Bret B., Service Manager from Hyundai On Perryville responded on 12/31/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Loves Park, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2018 Category: Service
Good service
Comfortable wait area
Bret B., Service Manager from Hyundai On Perryville responded on 12/20/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JV
Joseph V.
Rockford, IL
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/19/2018 Category: Service
Failure to return lights in the position found!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Nice that you do the checking of my lights and other points however I have always maintained that you put them BACK where you found them especially the lights. I had them to come on automatically every time I am in the car. This really upsets me. If anyone reads this it should have improved considering we have been doing business with you for over seven years and this has not changed. Perhaps I need to change where I do my business!
Bret B., Service Manager from Hyundai On Perryville responded on 12/20/2018

Good Afternoon,
      Thank you from your feedback from your recent visit here with us at Hyundai On Perryville. Yes we of course check the lights on every visit, but we also turn the lights of to conserve the battery. While your vehicle is in the shop the keys stay in the ignition from the write up process to the repair to the finish. If the key is in the ignition it keeps the lights on , which is why we turn them off .  I apologize that about the headlights being turned off on your vehicle and the inconvenience of that issue .  Not everybody leaves them on auto, we will make a note to start checking that on our normal process. Thank you and have a great day and Merry Christmas!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DS
David S.
Oregon, IL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018 Category: Service
30K preventative maintenance is pricey
Work all done in less than 3hrs
Bret B., Service Manager from Hyundai On Perryville responded on 12/13/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JH
John H.
Roscoe, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2018 Category: Service
Recalls on Hyundai
I would never buy a Hyundai again. To many recalls and the car isn’t very solid.
Bret B., Service Manager from Hyundai On Perryville responded on 12/11/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com