Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

294 Reviews

99% Would Recommend
Latest Review 27 days ago

Reviews


BH
Bob H.
West Chester, PA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2016
Broken seat
A fair and honest approach to minimize cost for me and solve the problem. Thanks

PM
Pat M.
West Chester, PA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2016
..
Great service, as usual. Thanks guys,

Pat

HH
Howard H.
West Chester, PA
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016
Trust, I am not going to be ripped off.
I HAVE BEEN USING J&W FOR YEARS, AND TRUST THEM 100%.

SC
Scott C.
Chester Springs, PA
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2016 Category: Service
Scott said he went in for his transmission and when he left it was leaking.
This review was collected via phone interview by Customer Research Inc.
John D. from J and W Automotive Inc responded on 04/27/2016

Hi Scott,  I apologize for the leak.  Please contact me or stop by and we will resolve the problem as soon as possible.  Your total satisfaction is our priority and I look forward to hearing from you.


KN
Karen N.
Exton, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2016 Category: Service
Karen said the employees went above and beyond. She is happy with the service and the front desk worker was great.
This review was collected via phone interview by Customer Research Inc.

HW
Huihang W.
West Chester, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2016 Category: Service
Huihang said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

DK
Diane K.
West Chester, PA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Service
Spoke with Ken. He said this business did everything they wanted them to do and it was done right.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
West Chester, PA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service
James said they did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

JJ
Joann J.
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service
Joanne said this business is prompt, polite, and they gave her good information. They explained everything to her.
This review was collected via phone interview by Customer Research Inc.

CR
Carla R.
West Chester, PA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016
Great Service with a smile, they Listened.
Very thankful I chose this neighborhood Automotive Service to care for my vehicle and do the Pa inspection. I have a lot of sentimental value In my vehicle and am happy that I feel safe in secure when the Job was completed.. Thank you so much for your Labors.

TB
Teresa B.
West Chester, PA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Service
Teresa said the business is nice to deal with and they are locally owned.
This review was collected via phone interview by Customer Research Inc.

CS
Carolyn S.
Lancaster, PA
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2016
Terrific
The best service in Chester County!

GD
Geneva D.
West Chester, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2016 Category: Service
Geneva said the business is always good to her and she was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

DP
Dick P.
Exton, PA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016
Friendly
Great place for servicing my car.

CR
Carla R.
West Chester, PA
Ford Windstar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016 Category: Service
Carla said this business was very courteous and did the work she asked for. They were wonderful and even picked up her vehicle from her home.
This review was collected via phone interview by Customer Research Inc.

DO
David O.
West Chester, PA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2016
Flat Tire
A simple flat tire repair. In and out at my schedule. Thanks. Dave

RS
Ryan S.
Honey Brook, PA
Scion xD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2016 Category: Service
Ryan said John and his team are awesome.
This review was collected via phone interview by Customer Research Inc.

RJ
Rex J.
West Chester, PA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2016 Category: Service
Spoke with Rex's wife. She said they do good work.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
West Chester, PA
Buick Roadmaster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2016 Category: Service
William said he has been going to the business for years.
This review was collected via phone interview by Customer Research Inc.

SY
Shannon Y.
Kennett Square, PA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2016 Category: Service
Shannon said this is an excellent business. Their service was perfect and they went above and beyond to help service her vehicle even after their closing hours.
This review was collected via phone interview by Customer Research Inc.