Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

490 Reviews

99% Would Recommend
Latest Review about 14 hours ago

Reviews


JM
JAIME M.
Jacksonville, FL
Honda Pilot
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2019
Horrible experience
I took my car in to get checked out and to get a quote on repairs, after paying $56 for the diagnostic I picked up my Car Friday evening and when I did the VSA lights, and check engine lights were on and the car would start stalling out when it reached 3K RPM. I called 1st thing Monday to let them know of the issue and they said to bring it back in which I did that afternoon after work. They looked at it and said that they would have to charge another fee to be able to figure out why the car would stall at 3K RPM. I left and took my car to the Honda dealership where they looked at it and discovered the MAP sensor was unplugged within 5 minutes. Once plugged back in the VSA and check engine light went off and the car drove fine. I will not be going back and will be letting everyone I know about my experience, because they either did it on purpose to screw me over or they are incompetent.

SP
Stan P.
Jacksonville, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2018
WATCH OUT!!! YOU HAVE BEEN WARNED !!
First, Dave tells me that I need a brake job, "right away" . After several attempts asking David to give me an estimate, which for some reason he never supplied. I decided to let him do the brake job. In the meantime, I did call the Toyota dealer for a ball park idea what I would be charged, around $230.00. When Dave said that the job was done, he charged me over $400.00. Almost double what the dealer's shop quoted. When I asked him why, he gave me some double talk about the dealer running a scam to entice new customers, right... Dave is very difficult to get in touch with, never returns calls and as I said, will not supply an estimate when requested. I won't be using this mechanic again.
David G. from Japanese Auto Specialist responded on 04/25/2018

Stan I have a time dated copy of the estimate provided to you and it is available reading or any one reading this to view. Dated 02/05/2018 and can prove your received it. Your vehicle arrived and your work was approved and performed 3 days later. I am not seeing any complaint from you on the performance of the brake work. I am reasonably sure all but the most inexperienced consumer knows better than to believe the bait and switch tactics from a local car dealer. the difference is your were told the truth by us up front and had  the work performed. I am at my shop 10 to 14 hours every day Monday through Friday over 200 customer come throug my doors every month you can reach me anytime you need to by Phone, Text, and email. Stan there are the people who stand in front of the forest and can only see the trees. I am absolutely you qualify for that statement. Stan I will continue to take care of those that can see the forest. With 45 years as Toyota tech there is know doubt in the mind of my intelligent customers minds my brake repair philosophy is sound. Stan we have a .002% re service rate on your brake repairs. given the fact the average deductible is up to almost $1000 today after an accident $400 dollars worth of brakes is a wise choice is my world. I only pray it is not you behind me when you need to panic stop after you have your next brake repair performed. Keep looking at the trees Stan Picus          


AH
AMIR H.
Jacksonville, FL
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2016
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