Service Coupons
Reviews
JM
JAIME M.
Jacksonville, FL
Honda Pilot
Verified Customer
Horrible experience
I took my car in to get checked out and to get a quote on repairs, after paying $56 for the diagnostic I picked up my Car Friday evening and when I did the VSA lights, and check engine lights were on and the car would start stalling out when it reached 3K RPM. I called 1st thing Monday to let them know of the issue and they said to bring it back in which I did that afternoon after work. They looked at it and said that they would have to charge another fee to be able to figure out why the car would stall at 3K RPM. I left and took my car to the Honda dealership where they looked at it and discovered the MAP sensor was unplugged within 5 minutes. Once plugged back in the VSA and check engine light went off and the car drove fine. I will not be going back and will be letting everyone I know about my experience, because they either did it on purpose to screw me over or they are incompetent.
SP
Stan P.
Jacksonville, FL
WATCH OUT!!! YOU HAVE BEEN WARNED !!
First, Dave tells me that I need a brake job, "right away" . After several attempts asking David to give me an estimate, which for some reason he never supplied. I decided to let him do the brake job. In the meantime, I did call the Toyota dealer for a ball park idea what I would be charged, around $230.00. When Dave said that the job was done, he charged me over $400.00. Almost double what the dealer's shop quoted. When I asked him why, he gave me some double talk about the dealer running a scam to entice new customers, right... Dave is very difficult to get in touch with, never returns calls and as I said, will not supply an estimate when requested. I won't be using this mechanic again.
David G. from Japanese Auto Specialist responded on 04/25/2018
Stan I have a time dated copy of the estimate provided to you and it is available reading or any one reading this to view. Dated 02/05/2018 and can prove your received it. Your vehicle arrived and your work was approved and performed 3 days later. I am not seeing any complaint from you on the performance of the brake work. I am reasonably sure all but the most inexperienced consumer knows better than to believe the bait and switch tactics from a local car dealer. the difference is your were told the truth by us up front and had the work performed. I am at my shop 10 to 14 hours every day Monday through Friday over 200 customer come throug my doors every month you can reach me anytime you need to by Phone, Text, and email. Stan there are the people who stand in front of the forest and can only see the trees. I am absolutely you qualify for that statement. Stan I will continue to take care of those that can see the forest. With 45 years as Toyota tech there is know doubt in the mind of my intelligent customers minds my brake repair philosophy is sound. Stan we have a .002% re service rate on your brake repairs. given the fact the average deductible is up to almost $1000 today after an accident $400 dollars worth of brakes is a wise choice is my world. I only pray it is not you behind me when you need to panic stop after you have your next brake repair performed. Keep looking at the trees Stan Picus
AH
AMIR H.
Jacksonville, FL
Nissan Maxima
Verified Customer
A
A
MS
Migel S.
Jacksonville, FL
Toyota 4Runner
Verified Customer
Miguel said this business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Atlantic Beach, FL
Toyota Prius c
Verified Customer
Straight talk
Owner David is competent and good at communicating what needs to be done on a car.
Recommended
BH
Bill H.
Florida
Nissan Rogue
Verified Customer
Bill said he just got his vehicle back so it's too early to tell the quality of work.
Recommended
This review was collected via phone interview by Customer Research Inc.
FB
FRANCIS B.
Jacksonville, FL
Toyota Prius
Verified Customer
Toyota Prius 80000 mile service
Thorough inspection done and the estimates were pretty close to the actual cost. No problems with the car so far.
There is one thing that I would like to mention though, when I picked up the car, there were 2 long cracks in the windshield that weren't there before. Looks like they started from bottom of the glass under the windshield wiper. Luckily my insurance paid for with no charge.
My suggestion is to do a thorough exam of the car before and after service to spot any damage that might have been done during the time the car is at the shop.
There is one thing that I would like to mention though, when I picked up the car, there were 2 long cracks in the windshield that weren't there before. Looks like they started from bottom of the glass under the windshield wiper. Luckily my insurance paid for with no charge.
My suggestion is to do a thorough exam of the car before and after service to spot any damage that might have been done during the time the car is at the shop.
Recommended
JR
JOHN R.
Jacksonville, FL
Lexus ES 300 Luxury Sport Sdn
Verified Customer
Brought in 98 Lexus with heavy gas smell
They scheduled an appointment and were ready to analyze the root cause of the issue. After finding the issue, they said they had to drop the gas tank to replace the hose......looks like they went thru the back seat.....they found the correct replacement hose and let me know both the estimate and root cause was the Ethanol eating the rubber, I am a decent mechanic and never thought about all the cars on the road up to 2005 were designed before the Corn-Ethanol was invented and the rubbers and seals are being eaten by to Corn-Ethanol........only was to slow it down is but the expensive Ethanol free fuel....cheaper than these repairs fore sure.
This shop listens and cares about the customers.......i will go back thee for sure
This shop listens and cares about the customers.......i will go back thee for sure
Recommended
MM
MAUREEN M.
Toyota Prius
Verified Customer
Explanations & honesty
David provide a clear explanation of my Prius problem and two alternatives to consider to repair. Being 12 years old with 160,000+ miles, we are choosing to sell rather than fix, but I can readily disclose to potential buyer the problem and cost to fix. His recommendation to care for ANY car with ABS braking system (all of them) will be helpful going forward.
Recommended
KG
KYLE G.
Jacksonville, FL
Honda Civic Si
Verified Customer
Expertise
Great mechanics. Owner was thorough is explaining maintenance needed and why. Love their numbering system so you know what needs to be done now vs later. They don’t spot fix. They ensure they find the root of the problem through a legit diagnosis process and then act accordingly. All around a good experience and I will be a repeat customer
Recommended
BR
BOB and HELEN R.
Jacksonville, FL
Honda Fit
Verified Customer
Quality workmanship
Took our fit in for an oil change and found out car needed new brake shoes. The job was done in a thoroughly professional manner.
Recommended
CR
CHARLES R.
Jacksonville, FL
Lexus IS 250
Verified Customer
Great Auto Care
IF YOU WANT YOUR CAR IN GREAT SHAPE... TAKE IT HERE
- THEY TELL WHATS WRONG
-THEY GIVE YOU AN ESTIMATE
-THE NUMBER THE ITEM (REPAIR) ON HOW SEVERE THE ISSUE IS TO GET REPAIRE
AFTER ALL THIS ....THEY FIX YOUR CAR AND GUARANTEE THE REPAIRS...
- THEY TELL WHATS WRONG
-THEY GIVE YOU AN ESTIMATE
-THE NUMBER THE ITEM (REPAIR) ON HOW SEVERE THE ISSUE IS TO GET REPAIRE
AFTER ALL THIS ....THEY FIX YOUR CAR AND GUARANTEE THE REPAIRS...
Recommended
BA
BRIAN A.
Lexus GX 470
Verified Customer
Please with work
Awesome quality, customer service and work at a fair price.
Recommended
RM
ROLAND M.
Jacksonville Beach, FL
Toyota Highlander
Verified Customer
2012 highlander fuel problem
problem as diagnosed was that the intake plenum gasket was not sealing properly and the torque applied was uneven. Have only had the car back a day but problem seems to be corrected.
Recommended
JK
JENNIFER K.
Jacksonville, FL
Toyota Camry
Verified Customer
Ethical business practice
Doing business with Japanese Auto Specialists owner David Genchur has been a stress free experience. He has earned my trust and confidence and I highly recommend this very capable service facility.
Recommended
JO
JENNIFER O.
Subaru Baja
Verified Customer
Good explanation
It was a quick review
Recommended
LS
LORI S.
Jacksonville, FL
Scion xB
Verified Customer
Good service as always!
Good service as always! I keep coming back!
Recommended
KH
KISHORE H.
Jacksonville, FL
Honda Odyssey
Verified Customer
Honda Odyssey
David and his team has shown great customer care by spending good of time to determine the cause of AC malfunction. They put on lots of time in diagnosing the issue to make sure they find the right cause by showing commitment. I feel very confident and comfort in dropping my vehical. You never get to hear the sales pitch as you get when you go to the dealers
Recommended
KC
KENSEY C.
Jacksonville, FL
Nissan Altima
Verified Customer
Great work
Very professional and knowledgeable
Recommended
EG
EDWARD G.
Jacksonville, FL
Nissan Frontier
Verified Customer
105000 mile inspection and work
Was I charged for, and did I pay for work that was not complete ?
" transaxle supports " ?
" transaxle supports " ?
Recommended
David G. from Japanese Auto Specialist responded on 03/28/2016
Good Morning George. There was a lot of ground to cover you had $2000.00 of work being completed on Saturday. Yes, you have prepaid for your Transmission Mount that was back ordered. You will come in for your next oil change and have the mount installed then.
By that time your back ordered part will be here from Nissans Warehouse in Japan.
Thanks David