Stan I have a time dated copy of the estimate provided to you and it is available reading or any one reading this to view. Dated 02/05/2018 and can prove your received it. Your vehicle arrived and your work was approved and performed 3 days later. I am not seeing any complaint from you on the performance of the brake work. I am reasonably sure all but the most inexperienced consumer knows better than to believe the bait and switch tactics from a local car dealer. the difference is your were told the truth by us up front and had the work performed. I am at my shop 10 to 14 hours every day Monday through Friday over 200 customer come throug my doors every month you can reach me anytime you need to by Phone, Text, and email. Stan there are the people who stand in front of the forest and can only see the trees. I am absolutely you qualify for that statement. Stan I will continue to take care of those that can see the forest. With 45 years as Toyota tech there is know doubt in the mind of my intelligent customers minds my brake repair philosophy is sound. Stan we have a .002% re service rate on your brake repairs. given the fact the average deductible is up to almost $1000 today after an accident $400 dollars worth of brakes is a wise choice is my world. I only pray it is not you behind me when you need to panic stop after you have your next brake repair performed. Keep looking at the trees Stan Picus
There were several items that could have been taken care of while the vehicle was in but I was not contacted for the opportunity to have them done. I also checked the box for an oil change which got missed completely.
I get the sense that the owner David is a very knowledgeable and straight up guy and I want him to service my vehicle. I also really like his web portal and his use of e-mail to send work quotations.
I will be back.
There is one thing that I would like to mention though, when I picked up the car, there were 2 long cracks in the windshield that weren't there before. Looks like they started from bottom of the glass under the windshield wiper. Luckily my insurance paid for with no charge.
My suggestion is to do a thorough exam of the car before and after service to spot any damage that might have been done during the time the car is at the shop.
This shop listens and cares about the customers.......i will go back thee for sure