Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1800 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5rating 4.700002
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


JE
Jennifer E.
Fayette, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great Service
I took my vehicle in for a routine oil change. Everyone I dealt with was kind and helpful. They did a through inspection, even identifying a recall that needed to be addressed. The service was preformed quickly and they took the time to go over everything with me.

Verified Customer
Hallsville, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
EXCELLENT
EXCELLENT

RH
Robert H.
Fulton, MO
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
The people
Definately some pretty cool people there. Always enjoy my time there.

JD
Joni D.
Sedalia, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
people are friendly and helpful
helped us with a paint issue, got us a car to drive and did everything quick and friendly, could not be happier thanks
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/21/2019

Thank you for completing my survey.  I greatly appreciate the positive feedback and the perfect score.  See you next time!


Tyler Schrimpf - 573-474-7400


EF
Erika F.
Columbia, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Happy Rainbow
I do recommend to family and friends.
ANDREW A M. from Joe Machens Hyundai responded on 06/20/2019

Thank you for the feedback.  Let us know if there is anything we can do to earn that 5th star!

Andrew Moeller
573-474-7400

LP
Laurie P.
Columbia, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great service department
Andrew was wonderful getting my car in and finding what was wrong with it. He also discovered that I had an extended warranty that I did not know I had. He got the work done quickly and gave me a car to drive while it was getting fixed! Awesome service!!
ANDREW A M. from Joe Machens Hyundai responded on 06/20/2019

Thank you for the 5 star review Laurie!  

Andrew Moeller
573-474-7400

BO
Brenda O.
New Franklin, MO
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Brenda O’Bryan
The customer service is always great! When you have an appointment they get you in and back out quick. Should you need anything other than routine maintenance they explain thoroughly the problem and solution to repair your vehicle.
ANDREW A M. from Joe Machens Hyundai responded on 06/20/2019

Thank you for the great review and your continued business.

Andrew Moeller
573-474-7400

RC
Renee C.
Columbia, MO
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Service Department
The service department (Andrew) always goes above and beyond to help me with service to my Santa Fe Sport.
ANDREW A M. from Joe Machens Hyundai responded on 06/19/2019

Thank you Renee! 

Andrew Moeller
573-474-7400

PR
Patricia R.
Milton, FL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Emergency Repairs to Engine
This was not a scheduled service. This was an emergency visit. The engine failed during my recent vacation from Florida to Iowa. This dealership replaced the engine and got me back in my own car, so I could return to work on time in Florida.
ANDREW A M. from Joe Machens Hyundai responded on 06/19/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Eureka, MO
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Helpful
Tyler helped me make appointments and helped when I had issues. Was helped by another worker when I came in and I was not pushed to over purchase.
ANDREW A M. from Joe Machens Hyundai responded on 06/19/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

JH
Jared H.
Moberly, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Freaky fast
Faster than Jimmy John's, My car was in-and-out in half an hour!
ANDREW A M. from Joe Machens Hyundai responded on 06/19/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

RT
Ronald T.
Madison, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
no comment
no comment
ANDREW A M. from Joe Machens Hyundai responded on 06/18/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great service
Tyler was great and fast with the service and Justin is great as always.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/18/2019

Thank you for completing my survey, I appreciate the perfect score.



Tyler Schrimpf - 573-388-8540


DL
Darlene L.
Fayette, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Great!
Everything was fine.
ANDREW A M. from Joe Machens Hyundai responded on 06/17/2019

Thank you for the great review!

 

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2019 Category: Service
Oil change
Service was good
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/18/2019

Thank you for completing my survey.  I appologize for the tpms to be off between the tire pressures, ill make sure they are even next time.  


Tyler Schrimpf - 573-388-8540


BB
Brent B.
Bonita Springs, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great experience while traleing
My check engine light came on and we were traveling. I called ahead and was told to come to the dealership and they would take care of us. The did and got us back on the road. Even washed the car for us. Was an excellent experience and was covered under the warranty.
ANDREW A M. from Joe Machens Hyundai responded on 06/17/2019

Thank you for the great review!

 

Andrew Moeller
573-474-7400

EY
Edward Y.
Lake Saint Louis, MO
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
30000 maintenance
The service rep. did everything asked of him and did not try to over sell the job with unneeded maintenance add on's.
ANDREW A M. from Joe Machens Hyundai responded on 06/17/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

PJ
Pamela J.
Columbia, MO
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Great place to get your car serviced. Great place to buy a car.
You will always be the first place to get my car serviced. Great staff. Great service.
ANDREW A M. from Joe Machens Hyundai responded on 06/12/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

CL
Charles L.
Columbia, MO
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Good People
The service Dept has very good people.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/11/2019

I apprecaite the kind words, it means alot to get positive feedback from my customers.  If there are any concerns or questions feel free to call.


Tyler Schrimpf - 573-474-7400


Verified Customer
Columbia, MO
2010 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Always great service!
I always get great service. The free shuttle is great and all the employees have good customer service skills.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/10/2019

Thank you for completing my survey, I appreciate the perfect score.  If there is anything you need please call.


tyler Schrimpf - 573-474-7400