I went in for a $19.99 oil change and tire rotation. I was never called when it was done but went back in about an hour to find my car done and waiting. Ok no biggie. Then I went to pay and the guy helping me said with tax it’s $27 and whatever change he said. I knew instantly that wasn’t right but didn’t want to say anything over an amount that small. I know there are disposal fees and tax so I looked at my receipt when I got home and sure enough when I add $20 plus a $2 disposal fee and $1 and change tax I was over charged $3.75. It’s not the money. Keep the $3.75 but it made me think, if I can’t trust you with a $20 transaction how can I trust you with a thousand dollar transaction. Which By the way I have had major repairs done before by Kellers in Aurora. I’ve always liked going there but moved and needed someplace closer to do my maintenance. Needless to say I will find somewhere else to go and will not be going back to Keller’s in Parker.

Not Recommended

STEVE E., Manager from Keller's Professional Auto & Diesel responded on 08/15/2018 07:45 AM

Mr. Sandoval, I want to apologize for the discrepancy in the billing of your invoice unfortunately we have no control over haz mat, tax, shop charges also no hidden fees, but I most certainly want your business and would like to offer you your next oil service at no charge due to the circumstances. Keller's has a great reputation and strive for 100% customer satisfaction every time.
Please contact me directly if you have any questions or concerns.

Steve Eidson
Store Manager
Parker location

303-840-7500

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