"Worst Customer Experience I've Ever Had"
I am not one to leave negative feedback about a poor experience (in fact, this is the first time I have ever posted anything negative about a company). Everyone has bad days, so I don’t mind giving the benefit of the doubt, but this time I had to make an exception. I took my car to Kirby’s to swap out my headlight bulbs and ballasts. I provided the parts, I just needed them installed. Joe at Kirby’s installed them for me. When I got to the shop to pick up my car, Joe told me that during the install, my sidelight lenses “just fell out”. He showed where he glued them back in. I didn’t make a big deal of it, as long as the glue held the lights in place, I accepted that. Well, a couple weeks later, as I am riding down the interstate, my driver’s side light came out and was flapping around hanging on only by the connected wires. I contacted Kirby’s and they refuse to do anything about it. They told me it was already broken, and that is why the lights fell out during the install. Well, it is funny how my light has NEVER fallen out until Kirby’s worked on the car. But honestly, it’s not the workmanship that leads me to this post…it is the dealings with the owner, Mitch Kirby. When I asked for either new lights or my money back for the poor install, Mitch had the audacity to tell me I broke the lights when trying to self install my bulbs/ballasts, and that I took the car into his shop just trying to get something for free from them….basically calling me a liar and a cheat. And after saying that, he hung up on me….for the third time (I have called Kirby’s 5 or 6 times, and still waiting for a callback from our last conversation). Mitch is the most unprofessional business owner I have ever had the displeasure of speaking with. From the get go, he has been insulting and very unreasonable (like leading me to believe he would give me a refund, only to hear a different story when I called back after not hearing anything from them). Needless to say, I will never do business with Kirby’s again.