Overview

Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5Overall Rating 4.58/5rating 4.58

801 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.8000025/5Overall Rating 4.8000025/5Overall Rating 4.8000025/5Overall Rating 4.8000025/5rating 4.8000025
Original
Overall Rating 2.05/5Overall Rating 2.05/5rating 2.05rating 2.05rating 2.05
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


Verified Customer
Detroit, MI
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Great service, and efficient
Your service representative Tony Jackson did an excellent job in helping me get everything accomplished. Very informative, job well done!! Thanks for the service, truly appreciated.

JS
Judy S.
Flat Rock, MI
2015 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
SERVICE APPOINTMENT
I was checked in right away and shown to the waiting room. The service was completed timely.

My complaint is this... once I made my appointment, I received three messages from Hyundai reminding me of it, then a phone call. That was a bit too much follow-up in my opinion.

MH
Maralyn H.
Redford, MI
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Great Staff
Ever time I take my car in for service the staff always make me fill welcome. And I never have a long wait.

DB
Darlinda B.
Canton, MI
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Fast Service - reminds me of factory scheduled maintenance
Tony, always takes good care of my car and reminds me of maintenance that needs to be done.

AM
Ahmina M.
Detroit, MI
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Speedy and courteous
Speedy and courteous

SB
Sayani B.
Farmington, MI
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great experience!!
Very good!!

RC
Richard C.
Taylor, MI
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Great Employees
Always a great experience when visiting Lafontaine Hyundai for service. Tony is a great Service Writer and asset to Lafontaine!

JC
Jerry C.
Vero Beach, FL
2018 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Great service manager.
Pleasant personnel who were also very efficient.

YM
Yolanda M.
Detroit, MI
2011 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2018 Category: Service
Great people, good service
I left another dealer and have been coming to this dealer for a few years. Service has been good. The employees are professional and try to resolve any issues. The service dept has provided overall good service.

RJ
Rick J.
Rockwood, MI
2011 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
I scheduled an appointment showed up on time and my car was taken right in for service as scheduled
Great Job, In and Out

GB
Genna B.
Canton, MI
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
The friendliness, and quality service
I really like coming there, because I am always treated with a smile. I feel that the employees make sure that the customers are treated with respect.

TH
Timothy H.
Southgate, MI
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Clean and good coffee and water
They got my car done fast and on time

DD
Daniel D.
Dearborn, MI
2010 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Vera Cruz Service
Have had my Hyundai Vera Cruz services at LaFontaine several times over the years and I've been very pleased every time.

Verified Customer
Livonia, MI
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Andrew Jackson
Andrew Jackson was courteous and helped me find savings so that I could afford additional needed services.

FN
Faustin N.
Dearborn, MI
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Na
Na

Verified Customer
Southgate, MI
2013 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Timely services
They did a good job

AO
Annie O.
Detroit, MI
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Service
Customer service was great, timely, respective:):)

LD
Laverne D.
Detroit, MI
2005 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
EFFICENT SERVICE, CLEAN ENVIRONMENT
REDUCE COST FOR REPAIRS. $9.95 OIL CHANGE WAS GREAT.

Verified Customer
Romulus, MI
2012 Hyundai Sonata Hyb
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/03/2018 Category: Service
Horrible
Repairs are done but leave something else not put together causing other mechanical issues. Also always have damage to our car additional scratches dents etc...
PRASHANTA N. from LaFontaine Hyundai responded on 07/09/2018

I'm sorry to hear that your recent service visit was less than 5 stars. 

Please call me if you would like to discuss your visit; I would like to hear your concerns.

Thanks,

Shawn Nagappa
Service Manager
313-996-6252


WM
William M.
Canton, MI
2018 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Very Responsive.
Very Responsive service dept. Fair pricing